PURPOSE OF PRODUCT. To specify the Service Levels, the mechanism by which Service Failures will be managed and the performance monitoring and reporting regime.
PURPOSE OF PRODUCT. The purpose of the schedule is to identify those individuals employed or engaged by the Contractor who are vital to the successful provision of the Services.
PURPOSE OF PRODUCT. The schedule sets out the licence provisions applicable to the Specially Written Software, Contractor Software, Third Party Software, Project Specific IPR and the Contractor's Background IPR.
PURPOSE OF PRODUCT. The purpose of the schedule is to set out the procedure that must be followed for proposing and agreeing amendments (i.e. variations, additions or deductions) to the Agreement. The Authority's requirement for the Services may change during the Term due to changes in its activities and changes in the underlying technology. It is, therefore, essential for the Agreement to contain a detailed change control procedure allowing the Services to be varied, extended or terminated during the lifetime of the Agreement. • The Change Control Procedure should ensure that any decision affecting the Services and the Agreement is taken at the appropriate managerial level and by individuals with appropriate expertise. The Change Control Procedure should also provide a process for dealing with the cost impact of any specific change. • The schedule deals with the following types of change: ➢ Operational Change; ➢ Contract Change; and ➢ Fast-track Change.
PURPOSE OF PRODUCT. The schedule sets out advice and guidance on the Escrow Agreement that the Contractor will enter into with the Authority and a third party Escrow Agent in accordance with the provisions of clause 39 of the Agreement.
PURPOSE OF PRODUCT. To set out the specific requirements in relation to the insurances that the Contractor is required to maintain and their cover levels.
PURPOSE OF PRODUCT. To detail the provisions applicable to the Financial Model and the associated provisions on open book accounting. In particular it will specify how the Financial Model will be held, how it can be changed and a description of the types of thing it should contain for change control purposes.
PURPOSE OF PRODUCT. The schedule sets out the standard terms and conditions of the Guarantee to be entered into by an institution guaranteeing the obligations of the Contractor under the Agreement (typically this will be the Contractor's parent company or the ultimate holding company of the Contractor's group). • A guarantee will not be required in all projects and is unlikely to be required unless the project is complex and/or high value or there are particular concerns regarding the creditworthiness of the Contractor.
PURPOSE OF PRODUCT. The purpose of the schedule is to set out the agreed responsibilities of the Authority in addition to Authority obligations specified in the main clauses.
PURPOSE OF PRODUCT. The schedule sets out when Charges from the Authority to the Contractor fall due and the detail of how those Charges due are to be calculated. • The charging mechanism is closely linked to Milestones, the Implementation Plan and to the Service Levels. The schedule sets out the financial consequences of delays and poor performance against the Service Levels. • The charging mechanism will be fully and accurately represented in the Financial Model (schedule 7.5) which calculates the relationship between cost inputs and charges.
