Queries and Complaints Sample Clauses
Queries and Complaints. If you have a query or a complaint relating to the sale of electricity by us to you, or this contract generally, you may contact us on the details set out in our last bill to you, or as notified to you from time to time.
Queries and Complaints. Query – Usually resolved within 48 hours Trading Query – Usually resolved within 48 hours Complaint – Process can take up to 2 months to resolve
Queries and Complaints. If You have a problem, complaint or just some feedback, We would like to hear from You. We are committed to offering the best possible customer service and products. If You have a complaint, everything possible will be done to resolve the matter on Your initial contact. If this is not possible, Your complaint will be escalated to a Supervisor, Manager or other appropriate person for investigation and response. We will acknowledge Your complaint within 10 business days, and respond within 20 business days. Contact Us with Your feedback: Call: 0000 000 000 Email: xxxx@xxxxxxxxxxxx.xxx.xx Write to: Change Energy 00 Xxxxx Xxxxx, Xxxxxx XX 0000
Queries and Complaints. The contact information for the Bank for queries and complaints may be found on the Website.
Queries and Complaints. 12.1 If you have any queries or complaints regarding your purchase, contact us, quoting your order number given to you in your confirmation email. Some complaints can take up to twenty-eight (28) days to resolve, but we will get back to you as soon as possible.
12.2 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to you and us.
12.3 Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation within twenty-eight (28) days, you and we may attempt to settle it by mediation. To initiate mediation a party must give written notice to the other parties to the dispute requesting mediation. The mediation shall be conducted in accordance with the STAR Code of Practice and Dispute Resolution Procedure current at the date of the referral which sets out the procedures to be adopted, the process of selection of the mediator and the costs involved, and which terms are deemed incorporated into this agreement. STAR can be contacted at: PO Box 000 Xx Xxxxxxx'x Xxxxx York YO1 0GT Telephone: 00000 000000 (or +00 0000 000000 if calling from outside the UK) Email: xxxx@xxxx.xxx.xx
12.4 As an online trader, pursuant to European Union legislation, Ticketmaster also draws your attention to the European Commission's Online Dispute Resolution platform, where you can access for further information about online dispute resolution. You can also email us at xxxxxxxx.xxxxxxxxxx@xxxxxxxxxxxx.xx.xx
Queries and Complaints. Before a grievance is filed, should an employee have a query or complaint about the Employer's operations or practices with respect to this Collective Agreement, the affected employee is to seek an answer with the appropriate Employer official. The employee shall have the option to have his/her shop xxxxxxx present at such a discussion. If the employee's concern cannot be resolved to their satisfaction, the employee should review the situation with their shop xxxxxxx before proceeding to Step 1.
Queries and Complaints. With the exception of Employer actions related to discipline, should an employee have a query or complaint about any aspect of the Employer's operation or practices an answer may be sought by the affected employee with the appropriate Employer official before preceding to grievance under Article 8.
Queries and Complaints. 11.1. If you have any queries or complaints regarding your Exchange Card, please contact us, quoting your Exchange Card number which is contained in the email sent to you on issue. Some complaints can take up to twenty-eight (28) days to resolve, but we will get back to you as soon as possible.
11.2. If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you and us.
11.3. Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation within twenty-eight (28) days, you and we may attempt to settle it by mediation. To initiate mediation a party must give written notice to the other parties to the dispute requesting mediation. The mediation shall be conducted in accordance with an established process appropriate to the type of dispute and to which we both have agreed.
Queries and Complaints. 16.1 Queries and complaints will be dealt with as swiftly as possible and at the local level initially. This would be between the named manager and the named OH contact.
16.2 If a complaint is not resolved satisfactorily it can be escalated and referred to the Clinical Director, Sheffield Occupational Health Service.
16.3 If complaints are unresolved after 20 working days the complaint will be escalated and referred to the Purchaser’s responsible Director. At this stage both parties will consider independent arbitration if the complaint cannot be resolved.
16.4 Formal complaints will be anonymised and reported and monitored via the quarterly Review process.
Queries and Complaints. 6.1 The Supplier must attend to any query or complaint by The Company or the Policyholder within 1 (one) Day of receipt thereof.
6.2 In instances where the Policyholder lodges a complaint directly with The Supplier, The Supplier shall, within 1 (one) day of receiving the complaint, notify The Company of the complaint, by sending an email to The Company at xxxxxxxxxx@xxx.xx.xx, detailing the nature and extent of the complaint.
6.3 The Supplier must provide The Company and the Policyholder with daily feedback until such time as the query or complaint has been resolved to the satisfaction of The Company and/or the Policyholder.