Queries and Complaints. If you have a query or a complaint relating to the sale of electricity by us to you, or this contract generally, you may contact us on the details set out in our last bill to you, or as notified to you from time to time.
Queries and Complaints. If You have a problem, complaint or just some feedback, We would like to hear from You. We are committed to offering the best possible customer service and products. If You have a complaint, everything possible will be done to resolve the matter on Your initial contact. If this is not possible, Your complaint will be escalated to a Supervisor, Manager or other appropriate person for investigation and response. We will acknowledge Your complaint within 10 business days, and respond within 20 business days. Contact Us with Your feedback: Call: 0000 000 000 Email: xxxx@xxxxxxxxxxxx.xxx.xx Write to: Change Energy 00 Xxxxx Xxxxx, Xxxxxx XX 0000
Queries and Complaints. Query – Usually resolved within 48 hours If you are dissatisfied with the service provided by Xxxxxxx.xxx, please contact our Customer Service as soon as possible by phone at +000-0-0000-000, Live Chat, E-mail at xxxxxxx@xxxxxxx.xxx, or via our Online Queries Form, which is always available on our website, for immediate and prompt assistance. Our representatives are available to assist you through your concerns to reach to a fair conclusion. Trading Query – Usually resolved within 48 hours If you have a trading query relating for example to your trading account and the operation of this on our trading platform Markets. com or with respect to our Terms and Conditions, you can submit a trade enquiry by submitting the Online Trading Query Form, which is always available on our website. Please note that all trading enquiries must be logged with us as quickly as possible after the trading enquiry, need for clarification or issue have occurred. A dedicated team of professionals is available to research and resolve your trading query the soonest – we are committed to responding the latest within 48 hours of receipt of your Trading Query. Once your trading query has been examined you will receive a full explanation of the circumstances and the outcome. Complaint – Process can take up to 2 months to resolve You are entitled to submit a complaint at any time in your trading experience with us, where you may feel that our service has not met your satisfaction. Where any trading or other query has not been addressed or when you wish to submit a formal complaint at the initial or a subsequent stage, you can do so by completing the Online Complaint Form, which is always available on our website. Note that all the information included on the Online Complaint Form must be completed in order for our dedicated Quality Control Department to examine your complaint in an informed manner. We may request further information and/or supportive documentation during the review process. We ask for your valued cooperation in the review process of your complaint in order to complete our work and provide you with our feedback and response the soonest possible.
Queries and Complaints. The contact information for the Bank for queries and complaints may be found on the Website.
Queries and Complaints. 11.1. If you have any queries or complaints regarding your Exchange Card, please contact us, quoting your Exchange Card number which is contained in the email sent to you on issue. Some complaints can take up to twenty-eight (28) days to resolve, but we will get back to you as soon as possible.
Queries and Complaints. 11.1. If you have any queries or complaints regarding your purchase, contact us, quoting your order number given to you in your confirmation email. Some complaints can take up to twenty-eight (28) days to resolve, but we will get back to you as soon as possible.
Queries and Complaints. Before a grievance is filed, should an employee have a query or complaint about the Employer's operations or practices with respect to this Collective Agreement, the affected employee is to seek an answer with the appropriate Employer official. The employee shall have the option to have his/her shop xxxxxxx present at such a discussion. If the employee's concern cannot be resolved to their satisfaction, the employee should review the situation with their shop xxxxxxx before proceeding to Step 1.
Queries and Complaints. 16.1 Queries and complaints will be dealt with as swiftly as possible and at the local level initially. This would be between the named manager and the named OH contact.
Queries and Complaints. (a) Should an employee have a query or complaint about any aspect of the Employer's operation, the employee is to seek an answer to their concern from the Employer before filing a grievance. The aggrieved employee shall have the right to have his/her xxxxxxx present at such a discussion.
Queries and Complaints. 48.1 If you have a query or a complaint relating to this contract generally, you may contact us as follows (as updated and notified to you from time to time): Write: Remote Areas Energy Supplies (RAES) Energy Markets & Programs GPO Box 320 Adelaide SA 5001 Call:
