REPAIR – RESPONSE TIME. 5.1. Cincinnati Xxxx will use its best efforts to repair any inoperable Ethernet port within four (4) hours after a reactive or proactive trouble ticket is opened with Cincinnati Xxxx that such port is inoperable. If such port remains inoperable for more than eight (8) hours after a trouble ticket has been opened, Cincinnati Xxxx will credit Customer’s account for an amount equal to one-thirtieth (1/30) of the applicable monthly charge for such port. The same credit will apply for each additional eight (8) hour period that the port remains inoperable. The total amount of all credits for any one (1) inoperable port will not exceed the monthly port charge for such inoperable port. The credit referred to herein shall be Cincinnati Xxxx’x entire liability and Customer’s exclusive remedy for any damages resulting from such inoperable port.
REPAIR – RESPONSE TIME. Service Provider shall remedy any loss of service within 4 hours of either notification or identification of such loss of service. Response time will commence upon the earlier of either notification by MPS or determination by the Service Provider of such loss of service.
REPAIR – RESPONSE TIME. 4.5.1 altafiber will use its best efforts to repair any inoperable Ethernet port within four (4) hours after a reactive or proactive trouble ticket is opened with altafiber that such port is inoperable. If such port remains inoperable for more than eight (8) hours after a trouble ticket has been opened, altafiber will credit Customer’s account for an amount equal to one-thirtieth (1/30) of the applicable monthly charge for such port. The same credit will apply for each additional eight (8) hour period that the port remains inoperable. The total amount of all credits for any one
REPAIR – RESPONSE TIME. 3.4.1 altafiber guarantees the availability of Customer’s network through the Dedicated FUSE Internet Access service network and to the Internet 99.9% of the time. This availability will be determined by verification that Customer’s network is “reachable” 99.9% of the times checked from the furthest point in altafiber’s Dedicated FUSE Internet Access service network. For each 1% below the 99.9% stated availability, altafiber will credit customer $100.00. This guarantee only applies to Dedicated FUSE Internet Access service. The physical transport is not included.
REPAIR – RESPONSE TIME. CBT will use its best efforts to repair any inoperable Service port within eight (8) hours or next business day after a reactive or proactive trouble ticket is opened with CBT that such port is inoperable.
REPAIR – RESPONSE TIME. In the event that a Kiosk or docking structure is damaged for any reason, DecoBike shall promptly commence repairs or replace the damaged equipment to minimize any impact on System operations. At a minimum, repairs or replacement shall be completed no later than ten (10) days from the date DecoBike first becomes aware (or should be aware) of the damage. In the event that a bicycle is damaged for any reason, DecoBike shall promptly commence repairs, replace the bicycle, or rebalance the bicycles within the System to minimize impact on System operations. In any event, the damaged bicycle shall be repaired and put back into service or replaced within ten (10) days.
