Response Strategy. 1. When a user contacts the Service Desk, with a question or potential problem, the Incident is categorized and passed to the appropriate Agilent team member for response by phone or email. The Service Desk prioritizes all Incidents according to urgency and business impact.
Response Strategy. The main outline of the strategy which shall be applied by the Operational Authorities of the Parties, in responding to marine pollution incidents within the framework of the Plan, shall be as follows: – assessment of the severity of the incident, taking into consideration the following minimum criteria: • position at which the incident occurred • type of pollutant • amount of pollutant which has been released and/or is likely to be released • movement of pollutant • degree of risk for human life and/or potential health hazard • fire/explosion hazard • potential to damage natural resources • potential to damage valuable property and/or to have serious economic consequences – activation of the National Contingency Plan and notification of the other Parties; – selection of appropriate response methods; – evaluation of available and required response resources; – activation of the Plan and request for assistance; – implementation of selected response methods, making use of national resources and resources from assisting Parties; – re-assessment of the situation and modification, when necessary, of response actions; – termination of response operations; – de-activation of the Plan; – the return to the country of origin of personnel, equipment and other means rendered as assistance by the other Parties. SUB-REGIONAL CONTINGENCY PLAN Diagram 1: COMMAND STRUCTURE Diagram 2: LINES OF COMMUNICATION
