Responsibility Assignments Sample Clauses

Responsibility Assignments. Table 10.2 provides a list of reports and indicators provided to the Customer for the requested services. Report Name Service Process Item Description Means Service Report Customer access Refer to Schedule of Services Functional capability available from xxxxx://xxxxxxxx.xx Contract Review Relationship Identification and resolution of any Contractual issues Meeting with Account management representative Number and description of any service level breaches Meeting with Account management representative Annual review of the Contract including Service complaints, Contract Terms, Service Level Targets, Service Level Tiers and unresolved issues Meeting with Account management representative Table 10.2 – Reporting 11 Attachments Variations to this SLA are to be provided through the Appended SLA Chart and Schedule of Services. Such variations will be agreed upon by both parties. i Table 4 of xxxx://xxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxx/2012_Practical_Guide_to_Cloud_SLAs.pdf ii xxxx://xx.xxxxxxxxx.xxx/wiki/Software_as_a_service See also: xxxx://xxx.xxxxxxx.xxx/it-glossary/software-as-a-service-saas/ and xxxx://xx.xxxxxxxxx.xxx/wiki/Cloud_computing iii xxxx://xxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.xxx/definition/Infrastructure-as-a-Service-IaaS See also xxxx://xxx.xxxxxxx.xxx/it-glossary/infrastructure-as-a-service-iaas xxxx://xxx.xxxxxxx.xxx/it-glossary/platform-as-a-service-paas MX 20150122 GS01 SLA Chart / Table 1 Appendix to Mapworks SLA Service Level Agreement table SLA heading Metric Standard Enhanced Premium Availability Platform uptime (1) >99.95% >99.95% >99.95% Application uptime (1) >99.5% >99.5% >99.5% Annual max. downtime 43.8 hours 43.8 hours 43.8 hours Recovery time objective (2) 1 Day 1 Day 1 Day Level 3 support Phone access (3) Support portal access (4) email access Response time (2) Next Business Day only High Priority Within 1 hour High Priority Within 1 hour Next Business Day only Normal Priority Within 2 hours Normal Priority Within 2 hours Next Business Day only Low Priority 1 Day Low Priority 1 Day Resolution time (2) Within 1-7 Days High Priority Within 2 Days High Priority Within 2 Days Within 1-7 Days Normal Priority Within 2-4 Days Normal Priority Within 2-4 Days Within 1-7 Days Low Priority Within 5-7 Days Low Priority Within 5-7 Days Reporting Availability (5) Support (4) Restoration Snapshot Regularity daily daily daily Performance Targets Page Load (6) 5-10 sec 5-10 sec 5-10 sec Base-map Load (6), (7) 3-7 sec 3-7 sec 3-7 sec Markup lag (6) <...
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Responsibility Assignments 
Sample 1

Related to Responsibility Assignments

  • Extra Duty Assignments The Joint Study Committee hereby recommends the following as guidelines for extra duty assignments:

  • LIGHT DUTY ASSIGNMENTS 1. In the event a clerk requests a light duty assignment, in writing, management must contact the President, Lehigh Valley Area Local to discuss such request.

  • Shift Assignments When an opening occurs in a shift assignment in an appropriate work group at a location, preference shall be given to employees within the classification who possess the training, ability and any required special qualifications to perform the work required, on the basis of seniority. In the event that no employee desires a shift assignment, employees shall be selected in order of inverse seniority. This provision shall not apply to necessary training assignments. This provision shall not in itself alter the practice of rotating shifts where such practice presently exists. No employee who has a regular shift assignment on the effective date of the Agreement shall be involuntarily displaced from such shift assignment as a result of this Article.

  • Work Assignments Section 1. The Company shall determine whether to staff a position or fill a vacancy and the method or combination of methods it shall use for such purposes. In making this determination, the Company shall first give consideration to qualified laid off employees with applications on file in accordance with Article 14 Section 7 of this Agreement and then internal candidates prior to off-street applicants. All vacancies within the Bargaining Unit shall be posted (manually or electronically) in locations where Bargaining Unit employees regularly work. The posting shall include the title, wage range, and sufficient information regarding requirements and duties to adequately describe the vacancy. The vacancy shall remain posted for seven (7) calendar days which shall be spread between two (2) workweeks.

  • Responsibility of Contractor a. Contractor shall be held strictly responsible for the proper performance of all work covered by the Contract Documents, including all work performed by Subcontractors. All work performed under this Contract shall comply in every respect to the rules and regulations of all agencies having jurisdiction over the Project or any part thereof.

  • Training Assignments The Supervisor or designee may establish written training assignments to enable an employee to gain the additional experience and training required for the job for a period of time not to exceed two years. At the completion of the training assignment, the employee’s pay will be set no less than the entry rate of pay for the occupational pay band.

  • Responsibility of the Contractor The Contractor shall be responsible for the quality, technical accuracy, and the coordination of all deliverables and other services furnished by the Contractor under this Contract. The Contractor shall, without additional compensation, correct, or revise any errors or deficiencies in the Work which are discovered within a twelve-month period of final completion of Work.

  • Responsibility for Subcontractors All requirements for the “Prime” contractor shall also apply to any and all subcontractors. It is the Prime Contractors’ responsibility to insure the compliance by the subcontractors. At all times the Prime Contractor remains liable to the Authority for the performance and compliance of his/her subcontractors.

  • Responsibilities of Both Parties 61.4.1 The Parties shall jointly coordinate the provisioning of transport capacity sufficient to route originating 911 calls from Carrier to the designated CenturyLink 911 Selective Router(s).

  • RESPONSIBILITY OF THE CONSULTANT (a) The CONSULTANT shall be responsible for the professional quality, technical accuracy, and the coordination of all services furnished by the CONSULTANT under this contract. The CONSULTANT shall, without additional compensation, correct or revise any errors or deficiencies in its services. However, the STATE may in certain circumstances, provide compensation for such work.

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