SaaS Service Availability. MRI shall use commercially reasonable efforts to make the SaaS Services available twenty-four (24) hours a day, seven (7) days a week, except for: (a) Scheduled Maintenance; (b) Client Error Incidents; (c) Emergency Maintenance; (d) any unavailability caused by circumstances beyond MRI’s reasonable control, including without limitation, Force Majeure Events; and (e) Internet service provider failures or delays. Scheduled Maintenance is defined as any maintenance performed during MRI’s then-current standard maintenance windows and any other maintenance of which Client is given at least eight (8) hours’ advance notice and which may, at MRI’s discretion, be provided via a SaaS Services posting. MRI may perform maintenance on some or all of the SaaS Service in order to upgrade hardware or software that operates or supports the SaaS Service, implement security measures, or address any other issues it deems appropriate for the continued operation of the SaaS Service. Client Error Incident is defined as any SaaS Service unavailability related to Client’s applications, Client Data, or Client’s equipment, or the acts or omissions of any user of the SaaS Service. Emergency Maintenance means downtime of the SaaS Service due to the application of urgent patches or fixes, or other urgent maintenance, or as recommended by MRI’s vendors, that is performed outside of Scheduled Maintenance. Client acknowledges that MRI does not control the transfer of data over telecommunications facilities, including the Internet. MRI does not warrant secure operation of the SaaS Services or that it will be able to prevent third party disruptions of such Services. Client acknowledges further that the SaaS Services may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. MRI is not responsible for any delays, delivery failures, or other damage resulting from such problems.
SaaS Service Availability. To ensure that customers have access to their data when they need it, XXXXXX uses several levels of protection to provide customers with service availability (uptime) of 99,9%. A detailed service level description is specified in the SaaS Service Description. Service Level Basic Professional Enterprise Service Availability 99.9% 99.9% 99.9% XXXXXX uses a third party to measure whether the SaaS Service is Available. Availability is calculated based on the following formula: A = (T - M - D) / (T - M) x 100% A = Availability T = Total Monthly Minutes M = Scheduled Downtime D = Downtime Scheduled and Regular Maintenance do not constitute un-Availability and are not included in the Availability calculation.
SaaS Service Availability. MRI shall use commercially reasonable endeavours to make the SaaS Services available twenty-four (24) hours a day, seven (7) days a week, except for: (a) planned downtime (of which MRI shall give at least eight (8) hours’ notice via the SaaS Services and which MRI shall schedule to the extent practicable during the weekend hours from 5:00 p.m. British time Friday to 6:00 a.m. British time Monday), or (b) any unavailability caused by circumstances beyond MRI’s reasonable control, including without limitation, Force Majeure Events, or Internet service provider failures or delays. Client acknowledges that MRI does not control the transfer of data over telecommunications facilities, including the Internet. MRI does not warrant secure operation of the SaaS Services or that it will be able to prevent third party disruptions of such Services. Client acknowledges further that the SaaS Services may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. MRI is not responsible for any delays, delivery failures, or other damage resulting from such problems.
SaaS Service Availability. Service Availability is measured over a calendar month period against the Agreed Service Time (AST). The following calculation is used to determine the Service Availability percentage AST – Unplanned Downtime Service Availability % = X 100 AST 5 IT SERVICE LEVEL OBJECTIVE The Service Level Objectives are applicable to the LIVE environments only. SERVICE Availability RTO RPO 6 SAAS SOLUTION RESPONSIBILITIES & OBLIGATIONS The responsibilities and obligations of DNV and the Customer to maintain the integrity of the Solution, which are in addition to those set out in the SaaS Agreement are defined below:
SaaS Service Availability. MRI shall use commercially reasonable efforts to maintain a Monthly Uptime Percentage of 99.99% for the Payment Services , except for: (a) any unavailability caused by circumstances beyond MRI’s and it’s Payment Provider’s reasonable control, including without limitation, Force Majeure Events; (b) Client Error Incidents; (c) Scheduled Maintenance; (d) Emergency Maintenance; (e) DNS propagation or issues outside of the control of the Payment Providers; (f) willful misconduct or misuse by the Client Users of the Payment Services; (g) email or web-delivery and transmission; and (h) Internet service provider failures. Monthly Uptime Percentage shall mean the percentage of time the Payment Services are available for access and use by Client as measured over the course of each calendar month during the Term. Scheduled Maintenance is defined as any maintenance performed during MRI’s then-current standard maintenance windows and any other maintenance of which Client is given at least forty-eight (48) hours advance notice. MRI may perform maintenance on some or all of the Payment Service in order to upgrade hardware or software that operates or supports the Payment Service, implement security measures, or address any other issues it deems appropriate for the continued operation of the Payment Service. To the extent practical, MRI shall perform Scheduled Maintenance between the hours of Friday, 6:00pm eastern time through Monday 6:00 am eastern time. Client Error Incident is defined as any Payment Service unavailability related to Client’s applications, Client Data, or Client’s equipment, or the acts or omissions of any user of the Payment Service. Emergency Maintenance means downtime of the Payment Service due to the application of urgent patches or fixes, or other urgent maintenance, recommended by MRI’s vendors, that is performed outside of Scheduled Maintenance. Client acknowledges that MRI does not control the transfer of data over telecommunications facilities, including the Internet. MRI does not warrant secure operation of the Payment Services or that it will be able to prevent third party disruptions of such Services. Client acknowledges further that the Payment Services may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. MRI is not responsible for any delays, delivery failures, or other damage resulting from such problems.
SaaS Service Availability. MRI shall use commercially reasonable efforts to make the SaaS Services available twenty-four (24) hours a day, seven
SaaS Service Availability. Noname Security will use commercially reasonable efforts to ensure that the SaaS Services will be available 24 hours per day, 7 days per week, excluding any Scheduled Downtime during the Subscription Term. The SaaS Service availability shall be measured as the total number of minutes during each 12-month period of the Subscription Term (“SLA Term”), minus the total number of minutes in that SLA Term that comprise Schedule Downtime (“Scheduled Uptime”). Daily system logs will be used to track Scheduled Downtime and any other SaaS Service outages.
SaaS Service Availability. Upon Xxxxx.xx Flow’s acceptance of the Order Form and for the duration of the period set forth in the Order Form and solely with respect to SaaS Services provided in exchange for Fees, Xxxxx.xx Flow will (a) make SaaS Services available to Customer pursuant to the Agreement, and the applicable Order Forms, (b) provide Our standard support for the Purchased Services to Customer at no additional charge, and (c) use commercially reasonable efforts to make the online Purchased Services available 99% of the time, 24 hours a day, 7 days a week calculated monthly, except for: (i) planned downtime (of which We shall give at least 4 hours electronic notice and which We shall schedule to the extent practicable during the weekend hours between 6:00 p.m. Friday and 3:00 a.m. Monday Pacific time), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, but not limited to Force Majeure events, strikes or other labor problems (other than one involving Our employees), Internet service provider failure or delay, Xxx-Xxxxx.xx Flow Application, or denial of service attacks. Xxxxx.xx Flow will provide response and workaround/fix target times as set forth in the Xxxxx.xx Flow Use Policy Service Levels as set forth in xxxxx://xxx.xxxxx.xx/usepolicy.
SaaS Service Availability. Upon CalTopo acceptance of the Order Form and for the duration of the period set forth in the Order Form and solely with respect to SaaS Services provided in exchange for Fees, CalTopo will (a) make SaaS Services available to Customer pursuant to the Agreement, and the applicable Order Forms, (b) provide Our standard support for the purchased SaaS Services to Customer at no additional charge, and (c) use commercially reasonable efforts to make the purchased online SaaS Services available 99% of the time, 24 hours a day, 7 days a week calculated monthly, except for: (i) planned downtime (of which We shall give at least 4 hours electronic notice and which We shall schedule to the extent practical during the weekend hours between 6:00 p.m. Friday and 3:00 a.m. Monday Pacific time), and (ii) any unavailability caused by circumstances beyond Our reasonable control, including, but not limited to Force Majeure events, strikes or other labor problems (other than one involving Our employees), Internet service provider failure or delay, Non-CalTopo Application, or denial of service attacks. CalTopo will provide support via xxxx@xxxxxxx.xxx or the online help forum on the CalTopo website. CalTopo will make reasonable commercial efforts to respond within one business day. CalTopo offices are generally open during regular business hours, Monday to Friday (9am to 6pm) excluding official United States holidays.
