Urgent Maintenance. Urgent Maintenance means performing maintenance on the Software or hardware components of OnBoard to repair errors that are immediately affecting Customers’ use of the OnBoard end user interfaces. During Urgent Maintenance, the OnBoard end user interfaces may be unavailable. Passageways may undertake Urgent Maintenance at any time deemed necessary. OnBoard may be down for Urgent Maintenance a total of two (2) hours per month.
Urgent Maintenance. “Urgent Maintenance” will mean efforts to correct Subscription Services Platform conditions that are likely to cause a material outage of the Subscription Services and that require immediate action outside the Scheduled Maintenance window. Supplier may undertake Urgent Maintenance at any time it deems necessary and will provide notice of Urgent Maintenance to Customer as soon as is commercially practicable under the circumstances. Urgent Maintenance will entitle Customer to service credits as set forth in Section 5 below.
Urgent Maintenance. Urgent Maintenance" shall refer to efforts to correct hosting conditions which are likely to cause an Outage and which require immediate correction. Urgent Maintenance, while being conducted, may degrade the quality of the services provided, and which may include an Outage. An outage related to Urgent Maintenance shall be deemed an Outage for purposes of determining whether the service is Operational. 5NINES may undertake Urgent Maintenance at any time deemed necessary. 5NINES shall provide notice of Urgent Maintenance to Customer as soon as is commercially practicable under the circumstances.
Urgent Maintenance. During working hours tenants should notify the housing provider of urgent maintenance problems. The housing provider will notify COMAC - the Community Housing Maintenance section of the Office of Housing - immediately. Outside working hours tenants should use the emergency after hour‟s number provided at sign-up or on request. If a property is uninhabitable and repairs cannot be carried out within 24 hours the housing provider will do everything possible to provide alternative housing.
Urgent Maintenance. On rare occasions, our support team might be forced to initiate an intervention without prior notice. Customers will be informed via our status page, status updates will be circulated every 30 minutes. Service Desk – Support Paying clients have access to the Teamleader Orbit Support Desk to report issues or request assistance. Support tickets can be created via email to xxxxxxx.xxxxx@xxxxxxxxxx.xx or online via xxxxxxx.xxxxx.xxxxxxxxxx.xx. The support desk is manned during Business Hours. Tickets that are created outside the Business Hours are handled the next working day unless they are activated via the support hotline (+00 0 000 00 00). A defect is defined as a recent problem with functionality that was used in the past and fails to work at this moment. The table below contains the response / resolution objectives for defects: Level Description Response time Resolution time Critical Major outage or downtime, the Application can no longer be used 0-2h 4h High The Application is available, but a certain functionality is not working, users are blocked in their normal operations 2h 24h Normal The Application is available and functionality can be used, but a defect is causing an inconvenience for users. 4h 48h or next service update Please note that the above response and resolution times are offered on a best-efforts basis and are not to be considered as commitments or guarantees towards the Customer. Backup A backup is created every 8 hours, the retention for the backups is 90 days. RPO: 8h RTO: 2h Backups are secured on a storage account on the Azure platform. This account uses geo-redundant storage. Geo-redundant storage ensures multiple copies of the data are available on different physical locations. This ensures no data is lost in case of a catastrophic failure of one of the data centers. Security Audits – Vulnerability Assessments We welcome external security audits and assessments, but need to be informed of any operation that is ongoing on our systems. Therefore any type of security / performance scanning on our infrastructure is prohibited without written approval from TEAMLEADER ORBIT BV. A vulnerability assessment or security audit can be allowed if: ● methods are limited to non-destructive only; ● tests are only performed within the agreed time window; ● tests are executed on the agreed scope (IP’s, machines, domains, ...); ● test results are shared with TEAMLEADER ORBIT BV’s security staff immediately after the assessment; ● test results are t...
Urgent Maintenance. Urgent maintenance shall refer to efforts to correct availability problems which are likely to cause an outage and which require immediate correction. Urgent maintenance, while being conducted, may degrade the quality of the performance of the provided Services, and may include an outage. Periods of outage related to urgent maintenance shall be deemed a lack of Supplier Site Availability. Supplier may undertake urgent maintenance at any time deemed necessary. Supplier will provide notice of urgent maintenance to Customer as soon as is commercially reasonable under the circumstances.
Urgent Maintenance. Urgent Maintenance shall refer to efforts to correct the TDN Dial Access Network, the TDN IP Network conditions which are likely to cause a material Service outage and which require immediate correction. Urgent Maintenance, while being conducted, may degrade the quality of Services provided which may include an outage of the Services. An outage related to Urgent Maintenance shall be deemed an outage for purposes of calculating CSR. TDN may undertake Urgent Maintenance at any time deemed necessary. TDN shall provide notice of Urgent Maintenance to Customer as soon as is commercially practicable under the circumstances 6.
Urgent Maintenance. Urgent maintenance shall refer to efforts by Qwest to correct Qwest IP Network conditions which are likely to cause a material Service outage and which require immediate correction. Urgent Maintenance, while being conducted, may degrade the quality of the Services provided to an Affected Service which may include an outage of the Services. An outage related to Urgent Maintenance shall be deemed an outage for purposes of calculating Network Downtime and Actual Network Availability. Qwest may undertake Urgent Maintenance at any time Qwest deems necessary. Qwest shall provide notice of Urgent Maintenance to Customer as soon as is commercially practicable under the circumstances. INSTALLATION GOAL. Except as otherwise stated in the applicable Addendum, Qwest guarantees that with respect to (a) frame relay, fractional T-1 and T-1 circuits, the local loop and Qwest port shall be installed within 45 business days, (b) T-3 circuits, the local loop and Qwest port shall be installed within 60 business days, and (c) OC-3 circuits, the local loop and Qwest port shall be installed within the time period specified in writing by a Qwest Sales Manager (the" Installation Goal"). These installation intervals shall commence at the close of business on the day upon which Customer has provided Qwest with a signed Agreement, any applicable Addenda, a completed Contact Form, and a completed and approved credit application. Upon Customer's written request, if Qwest determines in its good faith discretion that it has failed to meet this installation Goal, then it shall credit Customer's account for one-half of the set-up fee with respect to the affected Services. No such credit shall be available for any failure to meet the Installation Goal which is the result of (i) the negligence, acts or omissions of Customer, its employees, contractors or agents or its end users, (ii) the failure or malfunction of equipment, applications or systems not owned or controlled by Qwest, or (iii) circumstances or causes beyond the control of Qwest, including instances of Force Majeure, and such credit shall be Customer's sole and exclusive remedy in the event Qwest fails to meet the Installation Goal.
Urgent Maintenance. Urgent Maintenance shall refer to efforts to correct Hosting conditions which are likely to cause an Outage and which require immediate correction. Urgent Maintenance, while being conducted, may degrade the quality of the Performance Managed Hosting and the Performance Services provided, and which may include an Outage. An outage related to Urgent Maintenance shall be deemed an outage for purposes of determining whether the Performance Service is Operational. Qwest may undertake Urgent Maintenance at any time deemed necessary. Qwest shall provide notice of Urgent Maintenance to Customer as soon as is commercially practicable under the circumstances. Healthcare Quality Solutions Qwest Communications Corp. /s/ Clare DeBoef /x/ Paul Kowkabany Clare DeBoef Paul Kowkabany Effective Date: 0/00/00 Effective Date: 7/22/02
Urgent Maintenance. “Urgent Maintenance” means Services required to correct System conditions that have caused or are likely to cause a Service Level Non-Conformity in a Managed Service and that would require immediate action, including, without limitation, emergency patches. Quest may perform Urgent Maintenance at any time that it is necessary. Quest shall notify State prior to performing Urgent Maintenance. Such notice should be in the form of an email to the State Project Manager. In the event that prior notification would unreasonably delay Urgent Maintenance, Quest may perform Urgent Maintenance, then immediately notify State. In such case, Quest must provide reasonable evidence to State of the need for action prior to notification. Urgent Maintenance may temporarily degrade the quality of services and service levels, including possible outages. If Quest provides State with reasonable evidence that Urgent Maintenance related to the System Software was required due to circumstances or conditions outside the scope of Quest’s responsibilities under this Agreement, then any Service Level Non-Conformity directly related to that Urgent Maintenance shall not give rise to Service Credits or warranty claims under this Attachment B.
