Server Monitoring, Administration & Management Services Sample Clauses

Server Monitoring, Administration & Management Services. The activities shall include: • Configuration of server parameters, operating systems administration and tuning. • Operating system administration, including but not limited to management of users, processes, resource contention, preventive maintenance and management of updates & patches to ensure that the system is properly updated. • Re-installation in the event of system crash/failures. • Maintenance of a log of the performance monitoring of servers including but not limited to monitoring CPU, disk space, memory utilization, I/O utilization, etc. • Event log analysis generated in all the sub systems including but not limited to servers, operating systems, databases, applications, security devices, messaging, etc. Ensuring that the logs are backed up and truncated at regular intervals. • Periodic health check of the systems, troubleshooting problems, analyzing and implementing rectification measures. • Ensuring the upkeep of existing systems that would be reused and also incorporate necessary changes for new applications if any during the tenure of the contract. • Identification, diagnosis and resolution of problem areas pertaining to the DC infrastructure and application and maintenance of assured SLA levels. • Implementation and maintenance of standard operating procedures for maintenance of the infrastructure based on the policies. • Management of the user names, roles and passwords of all the relevant subsystems, including, but not limited to servers, applications, devices, etc. • System administration activities shall include tasks including but not limited to setting up the servers, executing hardware and software updates when necessary. • System administration activities shall include tasks including but not limited to setting up the servers, other activities shall include: o Configuring and apportioning storage space o Setting up of working e-mail accounts and mailing lists o Management and integration of databases o Implementing security on the Internet / Intranet o Setting up of firewalls and authorization systems o Performing periodic backup of data and automating reporting tasks o Executing hardware and software updates when necessary.
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