SERVICE AND CONTRACT MANAGEMENT Sample Clauses

SERVICE AND CONTRACT MANAGEMENT. The Supplier shall appoint a Service manager responsible for the Service management. The Supplier shall ensure that all aspects of the Service management reflect good industry practice as represented by the ITIL guidelines (or equivalent). The Supplier shall provide support services to the Contracting Body through the Supplier’s service desk which shall enable the Contracting Body to report Incidents and make Service Requests in accordance with this Framework Schedule 1 (Service Requirements and Supplier Service Descriptions) and Schedule 3 (Service Levels and Service Credits) of the relevant Call Off Agreement. Additionally, the Supplier shall ensure that the Contracting Body can obtain advice on the effective use of the Services via the Supplier’s service desk. The Supplier shall establish an integrated set of processes, procedures and associated systems to provide effective management of Incidents and Service Requests, in accordance with the Service Level provisions relating to Incidents and the Service Desk in Schedule 3 (Service Levels and Service Credits) of the Call Off Agreement. The Supplier shall ensure that the Contracting Body can interact with the Supplier’s service desk via a variety of communication methods including telephone, email or via an on-line portal. The Supplier shall provide self-help facilities to enable the Contracting Body to determine progress on Incident fixes and closure. Such self-help facilities shall be accessible via the on-line portal. The Supplier shall provide facilities for reporting progress on Incident fixes to the Contracting Body via the Supplier’s Service Desk. The Supplier shall provide contract management to resolve any issues arising from the Framework Agreement and to implement any improvements/innovations during the Framework Period, in accordance with Framework Schedule 2 (Key Performance Indicators).
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SERVICE AND CONTRACT MANAGEMENT. 1.1 Coordinates the transcription service from Xxxxx Xxxxxxx Hospital to the external service provider. 1.2 Ensures that the dictation users’ database of Consultants and Registrars is accurately maintained according to workforce data and Registrar rotation schedules. 1.3 Investigates, manages, resolves and reports issues regarding the transcription service. 1.4 Monitor the flow of dictation and completed letters, generating reports on KPI’s as required. 1.5 Responsible for education and awareness raising to key stakeholders of the transcription services. 1.6 Develops and maintains all workflows, Standard Operating Practices and User Guides. 1.7 Participates in tender processes and contract management that may include but not limited to interpretation of contract scope, service suite and service level agreement. 1.8 Manages and maintains any relevant contracts and service level agreements.
Sample 1
SERVICE AND CONTRACT MANAGEMENT. OneLife Suffolk are commissioned by Suffolk County Council to deliver an Integrated Healthy Lifestyle Service (IHLS) inclusive of a smoking cessation service to Suffolk residents. The smoking cessation service is delivered in multiple community settings to maximise the availability of the service to tobacco smokers. Funding is provided for the service to be delivered in the following two ways: Direct delivery by OneLife Suffolk’s Stop Smoking Team and; Delivery via trained Advisors employed within Primary Care settings. The funding available to pay Primary Care Providers for delivering smoking cessation services and the associated contract are managed directly by OneLife Suffolk (see “Finance / Payment Information” for further details regarding Provider renumeration). In order to access the smoking cessation service, clients must: Smoke tobacco. Have smoked tobacco in the past 48 hours. Be resident in Suffolk. Be aged 12 years or over. Express a desire to set a quit date and / or stop smoking on a permanent basis. There is no maximum number of times a client may undertake a quit attempt – but at each relapse or failed quit attempt: A new quit date must be set. The 4-week quit must meet the appropriate criteria. Advisors who are unable to arrange prescriptions for clients wishing to utilise drug therapies (e.g. Champix (Varenicline) or Zyban (Bupropion) to assist them in their quit attempt may be referred to OneLife Suffolk (see “Referral in to the OneLife Suffolk Integrated Healthy Lifestyle Service”). Services need to be accessible, appropriate and sensitive to the needs of all clients. No-one should be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, gender reassignment, marriage and civil partnership, pregnancy/maternity, race, sexual orientation, religion or belief and/or age.
Sample 1
SERVICE AND CONTRACT MANAGEMENT. 15.1 The Parties have appointed the following representatives: 15.1.1 For the Authority: Name and Contact Details Title Role Procurement Category Manager Authorised to act on the Authority's behalf on all commercial matters relating to the Contract. Assistant Procurement Category Manager Authorised to act on behalf of the Procurement Category Manager. Contract Manager Authorised to act on behalf of the Authority on all matters relating to the management and delivery of the Services. Implementation Manager Authorised to act on behalf of the Authority on all matters relating to the management and delivery of the Services. 15.1.2 For the Service Provider: Name and Contact Details Title Role Head of Administration Operations As set out in Schedule 10. Client Relationship Manager As set out in Schedule 10. 15.2 The Authority shall be entitled to replace the Authority Representatives from time to time upon written notice to the Service Provider. 15.3 The Service Provider Representatives are Key Personnel and as such, may only be replaced in accordance with Clause 19. 15.4 Implementation Management 15.4.1 From the Commencement Date until the Services Commencement Date, the Authority Representatives and the Service Provider Representatives shall have regular fortnightly meetings to monitor and review the performance of the Implementation Activities. Such meetings shall be minuted by the nominated Authority Representative and copies of those minutes shall be circulated to and approved by both the Authority Representatives and the Service Provider Representatives. 15.4.2 Prior to each fortnightly meeting, the nominated Authority Representative shall notify the Service Provider Representatives, and vice versa, of any agenda items for discussion at the monthly meeting.
Sample 1
SERVICE AND CONTRACT MANAGEMENT 
Sample 1

Related to SERVICE AND CONTRACT MANAGEMENT

  • Contract Management To ensure full performance of the Contract and compliance with applicable law, the System Agency may take actions including: a. Suspending all or part of the Contract; b. Requiring the Grantee to take specific corrective actions in order to remain in compliance with term of the Contract; c. Recouping payments made to the Grantee found to be in error; d. Suspending, limiting, or placing conditions on the continued performance of the Project; e. Imposing any other remedies authorized under this Contract; and f. Imposing any other remedies, sanctions or penalties permitted by federal or state statute, law, regulation, or rule.

  • STATEWIDE CONTRACT MANAGEMENT SYSTEM If the maximum amount payable to Contractor under this Contract is $100,000 or greater, either on the Effective Date or at any time thereafter, this section shall apply. Contractor agrees to be governed by and comply with the provisions of §§00-000-000, 00-000-000, 00-000-000, and 00- 000-000, C.R.S. regarding the monitoring of vendor performance and the reporting of contract information in the State’s contract management system (“Contract Management System” or “CMS”). Contractor’s performance shall be subject to evaluation and review in accordance with the terms and conditions of this Contract, Colorado statutes governing CMS, and State Fiscal Rules and State Controller policies.

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • Project Management Project Management Institute (PMI) certified project manager executing any or all of the following: • Development of Project Charter • Development of project plan and schedule • Coordination and scheduling of project activities across customer and functional areas • Consultation on operational and infrastructure requirements, standards and configurations • Facilitate project status meetings • Timely project status reporting • Address project issues with functional areas and management • Escalation of significant issues to customers and executive management • Manage project scope and deliverable requirements • Document changes to project scope and schedule • Facilitate and document project closeout

  • Contract Manager The Contract Manager for the Board is Xxxxxxx Xxxxx. The Contract Manager for the Contractor is the Contractor. The parties shall direct all matters arising in connection with the performance of this Agreement, other than notices, to the attention of the Contract Managers for attempted resolution or action. The Contract Managers shall be responsible for overall resolution, action, coordination, and oversight relating to the performance of this Agreement.

  • Project Management Plan 3.2.1 Developer is responsible for all quality assurance and quality control activities necessary to manage the Work, including the Utility Adjustment Work. Developer shall undertake all aspects of quality assurance and quality control for the Project and Work in accordance with the approved Project Management Plan, Good Industry Practice and applicable Law. 3.2.2 Developer shall develop the Project Management Plan and its component parts, plans and other documentation in accordance with the requirements set forth in Section 1.5.2.5

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity 1.1.02 Identify at least one individual to act as the program contact in the following areas: 1. Immunization Program Manager;

  • City’s Contract Manager The City’s contract manager for this Approved Service Order is: Name: Xxxxxx Xxxx Phone No.: (000) 000-0000 Department: HR E-mail: Xxxxxx.xxxx@xxxxxxxxx.xxx Address: 000 X. Xxxxx Xxxxx Xxxxxx, 4th Floor San Jose, CA 95113

  • Account Management 15.1 The Contractor is required to provide a dedicated Strategic Account Manager who will be the main point of contact for the Authority. The Strategic Account Manager will:  Attend quarterly, or as otherwise agreed, review meetings with the Authority, in person at the Authority’s premises or other locations as determined by the Authority  Attend regular catch-up meetings with the Authority, in person or by telephone/videoconference  Resolve any on-going operational issues which have not been resolved by the Contractor or Account Manager(s) and therefore require escalation  Ensure that the costs involved in delivering the Framework are as low as possible, whilst always meeting the required standards of service and quality. 15.2 The Contractor is also required to provide a dedicated Account Manager for every Framework Public Body using the Framework, if required by the Framework Public Body. The service to be provided will be agreed with each Framework Public Body and may include:  regular review meetings, which may be in person at the Framework Public Bodies’ premises, by video-conference, webinar or telephone  Regular catch-up meetings/telephone calls to discuss current and on-going issues  Work with the Framework Public Bodies Contract Manager to resolve any on-going operational issues  Work with the Framework Public Body ’s Contract Manager to pro-actively introduce initiatives to:  Create efficiencies in processes  Improve the environmental performance of the contract. 15.3 It is expected that end users will contact the Contractor in the first instance to resolve any operational issues. The Account Manager will act as a point of escalation to be contacted either by end users or by the Framework Public Body’s Contract Manager should there be issues that the Contractor needs to resolve. 15.4 Further details of the roles and responsibilities of the Contractor, Authority and Framework Public Bodies are provided in Schedule 4 – Management Arrangements

  • Contract Managers Each party will designate a Contract Manager during the term of this Agreement whose responsibility shall be to oversee the party’s performance of its duties and obligations pursuant to the terms of this Agreement. The Citizens’ Contract Manager may designate other authorized individuals to participate in overseeing the Firm’s performance hereunder. As of the Effective Date, Citizens’ and Firm’s Contract Managers are as follows: Citizens’ Contract Manager Firm’s Contract Manager

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