Service Charter. <The Supplier> Authorisation University of Edinburgh Authorisation
Service Charter. In accordance with the Code of Practice the IPS has published a Service Charter setting out the level of service that its stakeholders can expect. The handling of general complaints forms part of the overall charter, which is supported by a Stakeholder Action Plan.
Service Charter. Subject to section 8.9 of the Master Terms, Capita may amend the Service Charter in its sole and absolute discretion from time to time.
Service Charter. Church schools and academies in the Dioceses of Durham and Newcastle are entitled to expect the Joint Education Team to:
Service Charter. Customer shall comply with the customer responsibilities and all other obligations of Customer set out in the Service Charter. Capita may amend the Service Charter in its sole and absolute discretion from time to time.
Service Charter. In undertaking these activities, the Operator will be required to comply with the City’s Service Charter. The “Service Charter" means the service charter annexed to the Tender Documents as Annexure B, and which may be amended and/ or updated by the City from time to time. DRAFT It is the intent of the City of Cape Town (the Purchaser) to provide a quality transport service to its constituents. To aid this objective the City has adopted a Service Charter for the carriage of persons with disabilities. The Service Charter sets out the rights and responsibilities of the passenger, Operator and City as well as the complaints procedure for passengers to register complaints with the Operator and /or the City. Notwithstanding the provisions contained within the Service Charter, the Operator must comply with the conditions and specifications set out in the main body of the contract. Operators are advised to study this document carefully so that the extent of the City’s expectation is interpreted and executed in the servicing of the contract.
Service Charter. Our Service Charter describes the Library’s commitment to its customers. It tells our users what standards of service they can expect and what to do if they are not satisfied. The standards as developed in consultation with employees and recommended to and accepted by the Library Board, are that we will: Help our users find their way around the State Library building Help our users become as self sufficient as possible in using the Library by showing them how to use catalogues and information sources and obtain the books and articles they want Assist them to use equipment Respond quickly to equipment failures Explain fees payable for services such as photocopying Review fees regularly to ensure they are fair and appropriate. We will also deliver high quality, reliable service in an equitable, courteous and responsive manner. We will review processes to ensure continuous improvement and customer focus. Our current service commitments include: Delivering 90% of the books our users request from closed storage areas at our Swanston Street building within thirty minutes Providing an explanation when service standards are not met. In support of this Charter, we commit to listening to the opinions of our customers on our services and facilities. The SDPP commits the parties to review and develop a new Service Charter during the life of the Agreement which, when finalised, shall supersede the provisions in this clause 18.
Service Charter. Our Service Charter describes the Library’s commitment to its customers. It tells our users what standards of service they can expect and what to do if they are not satisfied. The standards as developed in consultation with employees and recommended to and accepted by the Library Board, are that we will: • Help our users find their way around the State Library building • Help our users become as self sufficient as possible in using the Library by showing them how to use catalogues and information sources and obtain the books and articles they want • Assist them to use equipment • Respond quickly to equipment failures • Explain fees payable for services such as photocopying • Review fees regularly to ensure they are fair and appropriate. We will also deliver high quality, reliable service in an equitable, courteous and responsive manner. We will review processes to ensure continuous improvement and customer focus. Our current service commitments include: • Delivering 90% of the books our users request from closed storage areas at our Swanston Street building within thirty minutes • Providing an explanation when service standards are not met. In support of this Charter, we commit to listening to the opinions of our customers on our services and facilities. The SDPP commits the parties to review and develop a new Service Charter during the life of the Agreement which, when finalised, shall supersede the provisions in this clause 18.
Service Charter. The draft customer charter was prepared and is available. The same will be finalized and circulated.
Service Charter. Our Service Charter describes the Library’s commitment to its customers. It tells our users what standards of service they can expect and what to do if they are not satisfied. The standards as developed in consultation with employees and recommended to and accepted by the Library Board, are that we will: • Help our users find their way around the State Library building • Help our users become as self sufficient as possible in using the Library by showing them how to use catalogues and information sources and obtain the books and articles they want • Assist them to use equipment • Respond quickly to equipment failures • Explain fees payable for services such as photocopying • Review fees regularly to ensure they are fair and appropriate. We will also deliver high quality, reliable service in an equitable, courteous and responsive manner. We will review processes to ensure continuous improvement and customer focus. Our current service commitments include: • Guaranteeing 99% availability of our computer network throughout the year • Delivering 90% of the books our users request from closed storage areas at our Swanston Street building within thirty minutes • Answering our customers’ letters, faxes and emails within ten days • Providing an explanation when service standards are not met. In support of this Charter, we commit to listening to the opinions of our customers on our services and facilities.
