Service Levels and Reporting Sample Clauses

Service Levels and Reporting. Beginning on the date on which Provider assumes responsibility for the Services in accordance with the Transition Plan set forth in Exhibit E (Transition), and continuing throughout the Term, Provider shall perform the Services so as to meet or exceed the Service Levels in Exhibit C (Service Levels and Performance Credits). Provider will monitor the Service Levels and provide the Service Level reports as specified in Exhibit C (Service Levels and Performance Credits) and Exhibit F (Reports).
Sample 1
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Service Levels and Reporting. 5.1. The NHI Administrator shall perform the Administration Services with promptness, diligence and courtesy. The NHI Administrator shall execute the Administration Services in a professional manner and in accordance with the practices and professional standards used in well-managed operations performing services of the nature of the Administration Services. The Service Level Agreement sets out the Service Levels by which the NHI Administrator’s performance of the Administration Services are to be measured in a Measurement Period. 5.2. As soon as the NHI Administrator reasonably suspects that it will not be able to deliver any Administration Services on time or within the Service Level or fee parameters, as specified or contemplated in this Agreement, the NHI Administrator shall give the National Department of Health notice to this effect in writing. 5.3. The NHI Administrator shall be responsible for monitoring and measuring its performance of the Administration Services against the Service Levels in a format agreed by the Parties. The NHI Administrator shall provide the National Department of Health with reports (in both hard and soft copy) as frequently and as regularly as may be agreed to between the Parties setting out the NHI Administrator’s performance in terms of the Service Level Agreement and this Agreement, including detailed supporting information, where applicable. 5.4. The NHI Administrator shall be excused from failing to comply with the Service Level Agreement to the extent that non-performance or delayed performance is caused by the National Department of Health or its staff or is a consequence of regulatory intervention or a change to a legislative requirement that materially affects the manner in which Administration Services are to be rendered to the Scheme. 5.5. Notwithstanding anything to the contrary in this Agreement, in the event that a failure by the NHI Administrator to comply with the Service Level Agreement, the Scheme Contract and Regulations, any other applicable law, results in a financial loss to the National Department of Health, the National Department of Health shall be entitled to claim such financial loss from the NHI Administrator incurred by it in connection with such claim, subject to the following: 5.5.1. such a claim for financial loss can only be instituted if the loss arising from such failure exceeds a threshold of 0.125% (zero point one two five percent) of the National Department of Health’s annual gross cont...
Sample 1
Service Levels and Reporting 
Sample 1

Related to Service Levels and Reporting

  • PERFORMANCE MONITORING AND REPORTING Performance indicators

  • Monitoring and Reporting The Programme Operator shall monitor, record and report on progress towards the programme’s outcomes in accordance with the provisions contained in the legal framework. The Programme Operator shall ensure that suitable and sufficient monitoring and reporting arrangements are made with the project promoters in order to enable the Programme Operator and the National Focal Point to meet its obligations to the Donors. When reporting on progress achieved in Annual and Final Programme Reports, the Programme Operator shall disaggregate results achieved as appropriate and in accordance with instructions received from the FMO.

  • Funding, Services and Reporting The HSP represents warrants and covenants that (a) the Funding is, and will continue to be, used only to provide the Services in accordance with the terms of this Agreement; (b) the Services are and will continue to be provided: by persons with the expertise, professional qualifications, licensing and skills necessary to complete their respective tasks; and in compliance with Applicable Law and Applicable Policy; and (c) every Report is accurate and in full compliance with the provisions of this Agreement, including any particular requirements applicable to the Report and any material change to a Report will be communicated to the Funder immediately.

  • Safeguards Monitoring and Reporting The Borrower shall do the following or cause the Project Executing Agency to do the following:

  • Record Keeping and Reporting The Accredited Entity shall ensure that:

  • Accounting and Reporting 5.1. Issuer agrees to furnish Custodian with the income tax cost basis and dates of acquisition of all Securities held in Issuer’s Account to be carried on its records. If Issuer does not furnish such information, Custodian shall carry the Securities at any such nominal value it determines, such value to be for bookkeeping purposes only. All statements and reporting of any matters requiring this information will use this nominal value. Custodian shall have no duty to verify the accuracy of the tax cost basis or dates of acquisition furnished by Issuer. 5.0. Xx the extent that Custodian has agreed to provide pricing or other information services, Custodian is authorized to utilize any vendor (including brokers and dealers of securities and pricing services embedded in Custodian’s securities processing or accounting systems) reasonably believed by Custodian to be reliable to provide such information. Issuer understands that certain pricing information with respect to complex financial instruments, including, without limitation, derivatives, may be based on calculated amounts rather than actual market transactions and may not reflect actual market values, and that the variance between such calculated amounts and actual market values may or may not be material. If Issuer does not provide such information, Custodian shall use the cost or nominal value for such Securities, solely for administrative convenience. Pursuant to Section 13 Issuer shall release, indemnify, defend and hold Custodian harmless, and Custodian shall be without liability, for any Losses incurred as a result of errors or omissions with respect to any pricing or other information utilized by Custodian hereunder. Custodian shall have no responsibility or duty to ascertain or authenticate the value of pricing applied to any Securities. 5.3. Custodian shall provide Issuer account statements for its Account at least monthly via electronic means or as otherwise as agreed to by Issuer and Custodian showing all income and Issuer transactions. Issuer may approve or disapprove any such statement within 10 days of its receipt, and if no written objections are received within the 10-day period, such statement of account shall be deemed approved by Issuer. 5.4. Issuer or its designee (at their sole cost and expense) shall have access upon reasonable prior notice to Custodian during regular business hours to the books and records relating to Issuer’s Account, or shall be given confirmation of the contents of the books and records maintained by Custodian to verify the accuracy of such books and records. Custodian shall notify Issuer promptly of any Law that would restrict such access or confirmation. Custodian shall not be under any obligation to retain records in paper form.

  • Information and Reporting The Adviser shall provide the Trust and its respective officers with such periodic reports concerning the obligations the Adviser has assumed under this Agreement as the Trust may from time to time reasonably request.

  • Recordkeeping and Reporting The Subadvisor shall maintain the records and information required by Rule 31a-1 under the 1940 Act described in Schedule B attached hereto, with respect to the Assets of the Series. In addition, the Subadvisor shall maintain such other records relating to the services the Subadvisor provides under this Agreement as may be required in the future by applicable SEC and other applicable rules, and shall retain such information for such times and in such manner as required by applicable rules, including but not limited to Rule 31a-2 under the 1940 Act. The records maintained by the Subadvisor hereunder shall be the property of the Fund and shall be surrendered promptly upon request; subject, however, to the Subadvisor's right to retain all such records as the Subadvisor is required to maintain under the Advisers Act and the rules and regulations promulgated thereunder; provided, further, that the Fund shall be entitled to make and maintain copies of any records so retained by request.

  • Inspection and Reporting Each Grantor shall permit the Collateral Agent, or any agent or representatives thereof or such professionals or other Persons as the Collateral Agent may designate, not more than once a year in the absence of an Event of Default, (i) to examine and make copies of and abstracts from such Grantor's records and books of account, (ii) to visit and inspect its properties, (iii) to verify materials, leases, Instruments, Accounts, Inventory and other assets of such Grantor from time to time, (iii) to conduct audits, physical counts, appraisals and/or valuations, examinations at the locations of such Grantor. Each Grantor shall also permit the Collateral Agent, or any agent or representatives thereof or such professionals or other Persons as the Collateral Agent may designate to discuss such Grantor's affairs, finances and accounts with any of its officers subject to the execution by the Collateral Agent or its designee(s) of a mutually agreeable confidentiality agreement.

  • Data and Reports The School is consistent in providing information, data, documentation, evindence and reports requested by the Commission pursuant to HRS §302D-17. x Review of submissions.

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