Service Level Reports. ACS will provide Roadway with Periodic reports comparing ACS's performance to the Service Level Agreements contained in Schedule 2.4. These reports shall be delivered to Roadway with the content (metrics) identified on Schedule 2.5 to determine whether ACS's performance meets the performance required under the Service Level Agreements. The format of such reports, as may be amended from time to time, is to be mutually agreed upon. At all times, ACS's level of performance shall meet or exceed outsourcing industry standards under similar circumstances and the Service Level Agreements identified in this Agreement.
Service Level Reports. The Vendor will prepare and deliver to the City a monthly report on the Vendor’s actual performance levels measured against the minimum service levels and optimal service level targets during the Term including the term of the Maintenance Agreement and the cost of preparing and delivering and responding to City enquiries on same will be deemed to be included in the Total Purchase Price.
Service Level Reports. The Provider shall provide the Owner with a report of any instance when the Provider fails to meet any of the Direct Measures of Quality described in Section F of this Specification (a "Miss Report"), including the amount of the relevant Credit recorded by the Provider. Such Miss Reports shall be provided within 7 (seven) days of the occurrence concerned.
Service Level Reports. Supplier shall provide PacifiCare a monthly Service Level Report as defined in SECTION I.C of SCHEDULE 8 to the Agreement ("SERVICE LEVEL REPORTS"). [...***...]
Service Level Reports. AMS will provide quarterly measurement data in its Service Level Reports which shall be delivered to the IAD no later than the fifteenth (15th) day following the month in which the SLAs tasks were measured. The reports will provide the data relative to AMS’ performance for the delivery of each SLA task and identify applicable service credits, if any. Credit disputes will be resolved in accordance with section 2.2 of the Agreement.
Service Level Reports. Fiserv’s monthly reports shall include a report of Service Level performance, that includes at least the following information: • performance of all Service Levels (including relevant calculations); • summaries of Fault root cause analyses and corrective action as may be required by the Agreement (which are to be reported separately, in reasonable detail, including any grounds for excuse); • management comments, if any, on Service Level performance and trends.
Service Level Reports. Promontory Network will, directly or indirectly through arrangement with the Account Processor, provide analytical reports of Downtime, Response Time, Report Delivery, and File Transmission errors for each calendar month.
Service Level Reports. In order for the Customer to have a control mechanism that will allow it to compare the service provided by Produban on a continuous and on-going manner, reports shall be prepared relative to the service level provided with various content and frequencies. Specifically, various reports shall be issued monthly, weekly and daily. In addition, the Customer as well as the Vendor shall maintain the same monitoring for a minimum period of 6 months. Upon completion of the same, the Parties shall agree if necessary to continue with said degree of monitoring at the Customer’s facilities.
Service Level Reports. ALTEC must keep the Bank informed in detail of the progress made in the Services and the work it performs pursuant to this Contract at all times. Without prejudice to the foregoing, said information shall be made available on the Web page provided by ALTEC, and in another medium, for use in contingencies. If the Bank requires any additional information in relation to the foregoing or relating to any other facts or circumstances directly or indirectly related to this Contract, said information must be furnished in detail and prior to the issuance of the next edition of the same report, but in any event within 30 days from the time the information is requested. To comply with this contractual requirement, the following channels for information are defined; they are described in detail in Exhibit Nº 13 – Progress Reports. • Monthly Progress Reports ALTEC shall generate and deliver monthly information comprising the following reports: • Executive Summary (ALTEC operating information) • Service Level of petitions (changeover time in SLA compliance by type of petition and application) • Services provided (applications for which ALTEC provides service) • Level of activity (hours incurred and margin of error, broken down by application) • ALTEC’s Human Resources • Productivity and Chargeability • Software Homogeneity • Financial Statements • On-line information available through the Petition Manager (PM) tool: • Petitions that permit a visualization of the status thereof and provide a complete detail thereof. • Billing Report, on closed monthly periods, hours incurred, billable hours, and non-billables, broken down by application, at the level of detail or summary. • Information from on-line Measurements in the Petition Manager (PM) tool: • Service Level Report identifying the petitions presented and pending, the types of petition (urgent or plannable), petitions not carried out, the margin of error, and the number of rejections. All this information may be viewed per application, at the detail level, or in summary form. Said information shall be complemented by a weekly meeting to review compliance with the SLA and analyze the deviations in regard to each petition. • Communiqué on the status of production for the item for the new accounting day. • Executive Report on the status of the problem reports. • Report on consumption in the IBM Host server. • Reports on the MAU indicators. • Publication of indicators through the Intranet Web page. or any others agreed upo...
Service Level Reports. Service Provider will provide monthly Service Level Reports, which will include performance and availability statistics. Record Storage Systems will perform the performance and availability calculations, but will provide the source data to the City on request, in the event that the City would like to validate the results.
