Service Level Reports. The Vendor will prepare and deliver to the City a monthly report on the Vendor’s actual performance levels measured against the minimum service levels and optimal service level targets during the Term including the term of the Maintenance Agreement and the cost of preparing and delivering and responding to City enquiries on same will be deemed to be included in the Total Purchase Price.
Service Level Reports. The Provider shall provide the Owner with a report of any instance when the Provider fails to meet any of the Direct Measures of Quality described in Section F of this Specification (a "Miss Report"), including the amount of the relevant Credit recorded by the Provider. Such Miss Reports shall be provided within 7 (seven) days of the occurrence concerned.
Service Level Reports. ACS will provide Roadway with Periodic reports comparing ACS's performance to the Service Level Agreements contained in Schedule 2.4. These reports shall be delivered to Roadway with the content (metrics) identified on Schedule 2.5 to determine whether ACS's performance meets the performance required under the Service Level Agreements. The format of such reports, as may be amended from time to time, is to be mutually agreed upon. At all times, ACS's level of performance shall meet or exceed outsourcing industry standards under similar circumstances and the Service Level Agreements identified in this Agreement.
Service Level Reports. AMS will provide monthly measurement data in its Service Level Reports which shall be delivered to the IAD no later than the fifteenth (15th) day following the month in which the SLAs tasks were measured. The reports will provide the data relative to AMS’ performance for the delivery of each SLA task and identify applicable service credits, if any. Credit disputes will be resolved in accordance with section 2.2 of the Agreement.
Service Level Reports. Supplier shall provide PacifiCare a monthly Service Level Report (as defined in Schedule 8 to the Agreement), as set forth in Section I.G.1 of Schedule 8 to the Agreement ("SERVICE LEVEL REPORTS"). [...***...].
Service Level Reports. Vendor will provide monthly measurement data in its Service Level Reports which shall be delivered to the IAD no later than the fifteenth (15th) day following the month in which the SLAs tasks were measured. The reports will provide the data relative to Vendor performance for the delivery of each SLA task and identify applicable service credits, if any. Credit disputes will be resolved in accordance with section 2.2 of the Agreement.
Service Level Reports. Provider shall measure and compare the actual or observed performance resulting from Provider’s performance of the Services with the Service Levels during each month. Provider shall prepare and deliver or make available to Client, by the tenth (10th) Business Day of the following month, a Service Level report in a format to be agreed to by the Parties.
Service Level Reports a. At the Customer’s request, Company will provide a Service Level Report for a given month, which will include performance and availability statistics.
Service Level Reports. Within 30 days of the end of each calendar quarter during the term of the Agreement, LookSmart shall provide Partner with a report outlining LookSmart’s service performance for such quarter against all required service levels in Sections 4.1 and 4.2 and describing any significant failures to meet the service levels in Sections 4.3 and 4.6. Such report shall be included in the invoice delivered pursuant to Section 3(d) of the Agreement.
Service Level Reports. Supplier shall provide to LS&Co., as part of Supplier’s monthly performance reports, a set of reports to verify Supplier’s performance and compliance with the Service Levels (each, a “Service Level Report”). Each Service Level Report shall: (a) be provided to LS&Co. within 10 business days after the end of each calendar month; (b) specify Supplier’s performance against and compliance with each Service Level during the applicable Measurement Interval; (c) specify those Service Levels that Supplier failed to achieve; and (d) contain the details of Supplier’s historical performance for each Service Level (e.g., performance average in each of the prior Contract Years as well as the prior 12 months). Supplier shall provide access to such information online and in real-time, where technically feasible, at any time during the Term and Termination Assistance Period.
