Service Monitoring and Reporting Sample Clauses

Service Monitoring and Reporting. 2.2 Monitor evaluate and report on the performance of service providers in meeting specified contractual outcomes.
Sample 1
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Service Monitoring and Reporting. It is the responsibility of the customer to request reports from the supplier detailing the service levels attained and exception reports on failure. These will be in a format agreed with the supplier and will be used as the basis for discussion at the Service Review meetings.
Sample 1
Service Monitoring and Reporting. Luminet and/or its representatives monitor the service delivery platform 24/7/365. Please note that monitoring will be undertaken electronically. All Customers are proactively monitored within Working Hours. Service Fault Reporting and Resolution: • When you call the Network Operations Centre telephone line to report a fault, the Network Operations Centre Engineer will create a trouble ticket. • The trouble ticket will be closed when the fault is resolved or proven to be outside Luminet’s network or control. Where Luminet proactively discovers a fault and cannot rectify it remotely the Engineer will raise a trouble ticket. You will be informed of the situation by the Network Operations Centre. The Luminet Operations Centre Engineer will endeavour to update you on progress as follows: Service-affecting Faults Non-service-affecting faults Every 4 hours Daily Luminet fault categorisation: The following table sets out how faults are categorised, depending on the nature of the fault: Service/ non-service affecting faults Priority Fault categorisation Service affecting faults Priority 1: Greater than 50% loss of service Faults that cause a complete loss of service of greater than 50% loss of service, for example (where applicable): • Subscriber Unit Failure (not applicable to data centre) • Router Failure • Cable Failure/ Issue • XxX failure/ issue (not applicable to data centre) • Sector or Base Station Failure (not applicable to data centre) • Core Network Outages • Data rates degraded >50%: o Severe packet loss o Severe latency Priority 2: Less than 50% loss of service Faults that cause the client to lose less than 50% service quality, for example: • Packet Loss • Latency • IP address conflicts • Data rates degraded <50%: o Severe packet loss o Severe latency Non-service affecting faults Priority 3: Quality Impairments These are quality related faults, for example: • Slow Browsing • Unable to access websites • Access list issues • DNS request errors • IP address being blocked Priority 4: Minor faults and Information / Support Requests These will be minor faults and customer third party support information requests, for example: • Unable to access a specific website/ host destination • Information request to support customer 3rd party providers Response Times: You can call or email Luminet Network Operations Centre (0207 400 6300) and expect a prompt answer. Our company policy is that all calls to our Network Operations Centre should be answered within 5 rings...
Sample 1
Service Monitoring and Reporting. Provide quarterly reports on number of service requests and time to completion. Goals for completed service requests will be set based on average time to completion for typical requests by module/category. LIBRARY NAME: START DATE:
Sample 1

Related to Service Monitoring and Reporting

  • Monitoring and Reporting 3.1 The Contractor shall provide workforce monitoring data as detailed in paragraph 3.2 of this Schedule 8. A template for data collected in paragraphs 3.2, 3.3 and 3.4 will be provided by the Authority. Completed templates for the Contractor and each Sub-contractor will be submitted by the Contractor with the Diversity and Equality Delivery Plan within six (6) Months of the Commencement Date and annually thereafter. Contractors are required to provide workforce monitoring data for the workforce involved in delivery of the Contract. Data relating to the wider Contractor workforce and wider Sub-contractors workforce would however be well received by the Authority. Contractors and any Sub-contractors are required to submit percentage figures only in response to paragraphs 3.2(a), 3.2(b) and 3.2(c).

  • Safeguards Monitoring and Reporting 8. The Borrower shall do the following or cause the Project Executing Agency to do the following:

  • PERFORMANCE MONITORING AND REPORTING Performance indicators

  • Record Keeping and Reporting 15.01 The Accredited Entity shall ensure that:

  • GOVERNANCE AND REPORTING Measure 3a Is the school complying with governance requirements? Meets Standard: The school materially complies with applicable laws, rules, regulations and provisions of the charter contract relating to governance by its board, including but not limited to: • Governing board composition and membership requirements pursuant to Ch. 302D, HRS • Governing board policies • Governing board reporting requirements • Procurement policies • State Ethics Code (Ch. 84, HRS), including conflict of interest policy Measure 3b Is the school holding management accountable? Meets Standard: The school materially complies with applicable laws, rules, regulations and provisions of the charter contract relating to oversight of school management, including but not limited to: • (For Education Service Providers [ESPs]) maintaining authority over management, holding it accountable for performance as agreed under a written performance agreement and requiring annual financial reports of the ESP • (For Others) oversight of management that includes holding it accountable for performance expectations that may or may not be agreed to under a written performance agreement Measure 3c Is the school complying with data and reporting requirements? Meets Standard: The school materially complies with applicable laws, rules, regulations and provisions of the charter contract relating to relevant reporting requirements to the State Public Charter School Commission, State Department of Education as the State Education Agency (SEA) and sole Local Education Agency (LEA) and/or federal authorities, including but not limited to: • Compliance with minimum educational data reporting standards established by the BOE • Maintaining and reporting accurate enrollment and attendance data • Maintaining and reporting accurate personnel data • Annual reporting and immediate notice requirements • Additional information requested by the State Public Charter School Commission

  • Reporting and Monitoring Please provide a brief description of the mechanisms proposed for this project for reporting to the UNDP and partners, including a reporting schedule.

  • Diverse Spend Reporting If the total value of the Contract may exceed $500,000, including all extension options, Contractor must track and report, on a quarterly basis, the amount paid to diverse businesses both: 1) directly to subcontractors performing under the Contract, and 2) indirectly to diverse businesses that provide supplies/services to your company (in proportion to the revenue from this Contract compared to Contractor’s overall revenue). When this applies, Contractor will register in a free portal to help report the Tier 2 diverse spend, and the requirement continues as long as the Contract is in effect.

  • Funding, Services and Reporting The HSP represents warrants and covenants that

  • Monitoring and Management Information C10.1 The Contractor shall comply with the monitoring arrangements set out in the Monitoring Schedule including, but not limited to, providing such data and information as the Contractor may be required to produce under the Contract.

  • Recordkeeping and Reporting The Subadvisor shall maintain the records and information required by Rule 31a-1 under the 1940 Act described in Schedule B attached hereto, with respect to the Assets of the Series. In addition, the Subadvisor shall maintain such other records relating to the services the Subadvisor provides under this Agreement as may be required in the future by applicable SEC and other applicable rules, and shall retain such information for such times and in such manner as required by applicable rules, including but not limited to Rule 31a-2 under the 1940 Act. The records maintained by the Subadvisor hereunder shall be the property of the Fund and shall be surrendered promptly upon request; subject, however, to the Subadvisor's right to retain all such records as the Subadvisor is required to maintain under the Advisers Act and the rules and regulations promulgated thereunder; provided, further, that the Fund shall be entitled to make and maintain copies of any records so retained by request.

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