Service Outage Definition. A Service Outage shall mean an incident when the Service provided by AnyWair is:
Service Outage Definition. A Service Outage is defined as the total and complete unavailability or degradation of Collocation Services occurring outside a scheduled maintenance. NAN is not responsible for a failure to meet any performance objectives set forth under the below exclusions section: • Labor strikes, Governmental orders, civil commotion, acts of God, and other circumstances beyond NAN’s reasonable control; • NAN or vendor scheduled maintenance events outlined in section IV; • Client LAN, maintenance events, or upgrades to service(s) scheduled with client by NAN; • Failure of equipment under the Client’s control; • Lack of Client cooperation required to remedy the service (example: customer denies access to take redundant power offline for testing); • Failure of systems performing measurements
Service Outage Definition. A Service Outage is defined as the total and complete unavailability or degradation of connectivity services occurring outside a scheduled maintenance. NAN is not responsible for a failure to meet any performance objectives set forth under the below exclusions section: • Labor strikes, Governmental orders, civil commotion, acts of God, and other circumstances beyond NAN’s reasonable control; • NAN or vendor scheduled maintenance events outlined in Section IV; • Client LAN, maintenance events, or upgrades to service(s) scheduled with client by NAN; • Failure of power, equipment, or systems not provided by NAN; • Lack of Client cooperation required to remedy the service (example: customer denies access to take a connection offline for testing, or denies repair technicians physical access to Client premises); • Failure of systems performing network measurements
