Quality Performance. ▪ Eliminate negative customer/client feedback; ▪ Improve compliance with Company quality assurance policy.
Quality Performance. A. Contractor, shall participate in the development of a written quality improvement plan which shall be approved by MVEMSA.
B. Contractor must submit the quality improvement (“QI”) plan prior to the Service Start Date. The plan shall be consistent with the guidelines outlined in California Code of Regulations, Title 22, Division 9, Chapter 12 and the MVEMSA EMS Quality Improvement Plan and adhere to any future changes to the plan. The plan must be an organized, coordinated, multidisciplinary approach to the assessment of prehospital emergency medical response and patient care for the purpose of improving patient care service and outcome. The plan may not be limited to clinical functions alone. It must include methods to measure performance, identify areas needing improvement, development and implementation of improvement plans, and then evaluate the results. The program shall describe customer service practices.
C. Ongoing QI requirements:
1. Review and submit the QI program annually for appropriateness to the provider’s operation and revise as needed;
2. Develop, in cooperation with appropriate personnel/agencies, a performance improvement action plan when the QI program identifies a need for improvement. If the area identified as needing improvement includes system clinical issues, collaboration is required with MVEMSA Medical Director or her/his designee;
3. Submit a quarterly report to MVEMSA to show compliance with the approved plan and areas for improvement including key performance indicators for STEMI, stroke, advanced airway, cardiac arrest, trauma, pain, customer satisfaction, pediatric skills, medication errors, complaint satisfaction, employee satisfaction, paramedic skill retention and safety; and
4. Provide MVEMSA with an annual update, from date of approval and annually thereafter, on the provider’s QI program. The update shall include, but not be limited to, a summary of how the QI program addressed the program indicators.
D. Contractor shall actively participate in MVEMSA’s Local Quality Improvement Group, Regional STEMI Committee, Regional Stroke Committee, the Trauma Audit Committee and other quality improvement committees as required by MVEMSA. These may include making available relevant records for program monitoring. This commitment includes, but is not limited to:
1. Active participation of Contractor’s senior leadership in EMS groups or committees dealing with quality management;
2. Designation of a Quality Manager to oversee Contr...
Quality Performance. Plexus and Customer agree to discuss the agreed upon quarterly quality metrics for the program.
Quality Performance. SUPPLIER shall comply with the quality performance metrics, including but not limited to, the following: Cumulative Yield, Defects per Million Opportunities (DPMO), defect and process paretos and corrective action for agreed upon process control points in the manufacturing process, incoming inspection or outgoing inspection.
Quality Performance. If the failure rate of the Portal Measurement Module exceeds specified limits, (e.g. as per Section 3.5) and/or the Philips field failure rate is higher than the expectation (i.e. for Portal Measurement Module less than 4% the first year with a decrease to 1% the second year), Diametrics commits to initiate an SCAR, DAR or CAR driven corrective action project for quality / reliability improvements on Portal Measurement Modules (material, processes, subassemblies) effective per the SCAR or CAR. The goal for the Portal Measurement Module is not to exceed an annual failure rate (AFR) of 4% the first year with a decrease to 1% the second year for the Portal Measurement Module within a one year rolling period starting when the contract becomes effective: AFR = # units failed/ #units shipped by Philips (annualized) Diametrics and Philips will do a monthly failure clearance on a common basis before entering the numbers into the calculation.
Quality Performance. The supplier must guarantee the total quality of the goods supplied. We require of our suppliers to commit to strive for a quality rejects level of 0 ppm. Every product must meet our customer and Quadrants specifications. Every delivery with a quality problem on the product, package, and shipment will give rise to demerits and thus will affect supplier’s evaluation. At the start of a new project the first 3 deliveries will have an entrance control. If no major non conformities have occurred, the product will have the level of QA (Quality Assured) product. In case of a major problem the quality status becomes NOT QA product. Quadrant CMS will send a complaint. The supplier needs to send back an 8D report according ISO/TS 16949. (Quadrant CMS can provide a template of an 8D report). All suppliers are evaluated in their own commodity group. The quality performance will be send out by the quality purchasing report F655/1. The table here under gives the levels of evaluation: QA% Mention ≥95% sufficient Write ≥85%- 95% insufficient Action plan ≥75%- 85% Unacceptable Audit <75% after consultation Deleted After consultation management review For suppliers which are below the level of the unacceptability of 75% they will be invited to discuss their action plan and also an audit at the supplier’s premises. If no real improvement occurs after all these actions the customer will be informed for a change over after supplier.
Quality Performance. In no event shall a minimum Acceptance Quality Level of 10% (“AQL”) for non-conforming or rejected items be exceeded. WRT’s or WRE’s, as applicable, responsibility for non-conforming items or rightly rejected items shall be to promptly repair or replace such items and to implement reasonable preventative measures at WRT’s or WRE’s expense to insure that the AQL is maintained. In the event a minimum Acceptance Quality Level of 10% (“AQL”) for non-conforming or rejected items is exceeded, MG shall have the right exercisable in its sole discretion to return all of the items described in the purchase order at WRT’s cost. All items shipped under this Agreement may be inspected pursuant to Section 4.8 below.
Quality Performance. If performance levels are not consistently maintained, NCR requires Supplier to undertake reasonable commercial efforts to bring performance levels within the desired range. All identified performance goals will be applied to each Supplier manufacturing site individually.
Quality Performance. 3.1 No. Port State Control Detentions
3.2 No of Port State Control Deficiencies
3.3 No. of non-conformities or observations from external inspections
3.4 No. of critical equipment work orders overdue 3.5 % PMS work orders overdue
Quality Performance. Xxxxxx Machine Company LLC requires that all parts and products purchased meet the full requirements as specified by the Purchase Order, the drawings, specifications, and any Quality Notes therein. This includes expected documentation required upon delivery. Suppliers are expected to maintain at least a 98 percent Quality Rating. Percentage is determined by prime received parts divided by the PO quantity.
