Services Credits Sample Clauses

Services Credits. If Xxxxxx fails to meet the Services Commitment in any month during the term of the Agreement, then Customer may be eligible to receive a Services credit of one day of Monthly Fees for each hour of downtime up to half of the Monthly Fees in a given month.
Sample 1
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Services Credits. Within five (5) business days of the start of each calendar quarter, Supplier shall provide ABA, with a written report of Supplier’s Resolution percentages for Severity 1, Severity 2 and Severity 3 Issues, reported on a monthly basis for the prior calendar quarter, and in Supplier’s format. If Supplier fails to maintain the required Resolution percentages set forth below in any given month for Severity 1, Severity 2 and Severity 3 Issues, Supplier shall apply a credit to ABA’s monthly Services fee for the following quarter, in an amount equal to the applicable credit percentages set forth below. In the case of termination or expiration, Supplier shall issue a credit to ABA within thirty (30) days of such termination or expiration. Services Level Percentages Credits 95.00% - 100% 0% 90.00% - 94.99% 20% 85.00% - 89.99% 40% <85.00% 50%
Sample 1
Services Credits. If Supplier fails to meet the required Required Monthly Availability, Supplier shall issue ABA a refund in an amount equal to the applicable refund percentages set forth below for the corresponding Services Availability Percentages, based on total spend: Services Level Percentages Refund Percentage 99.95% - 100% 0% 99.93% - 99.94% 5% 99.90% - 99.92% 10% 99.00% - 99.89% 15% 98.00% - 98.99% 20% 95.00% - 97.99% 50% < 95.00% 100% Note: In the event Supplier fails to meet the Required Monthly Availability for two (2) consecutive months or for any three (3) months in a six (6) month period, ABA may immediately terminate the Services and any applicable Schedule of Services without penalty and Supplier shall refund to ABA (within thirty (30) days of such termination) any fees for the Services not yet delivered as of the date of termination. Exhibit C
Sample 1
Services Credits. In the event that the Monthly Uptime Percentage falls below Ninety-Nine and Ninety-Five-Hundredths Percent (99.95%) during a calendar month, Client may be entitled to an SLP Credit, subject to this SLP. An SLP Credit shall only be applied to Client’s future invoices for the portion of the Website Deliverable that is directly affected by the Downtime and cannot be applied or transferred to any other software, products, services, charges, expenses or invoices. Service Credits cannot be exchanged or converted to monetary compensation or a refund. The applicable SLP Credits are set forth in the below table and are expressed as a percentage of TravelNet’s monthly recurring fees (prorated accordingly and excluding one-time fees) for the portion of the Website Deliverable that is directly affected by the Downtime. Monthly Uptime Percentage SLP Credit Percentage Less than 99.95% but equal to or greater than 99.0% 10.0% Less than 99.0% 30.0%
Sample 1
Services Credits. Services Credits are limited to the prorated subscription fee of the Hosted Services corresponding to the calendar month in which the Monthly Uptime is less than 99.9%. In order to receive a Services Credit, the Client must notify FMS by opening a trouble ticket within 24 hours of an outage, and FMS must verify that the outage was a result of Unscheduled Downtime. Further, the Client must submit an e-mail request for a credit, including the trouble ticket number, to FMS within ten (10) days of opening the trouble ticket. Should the Client not claim the credit during this period, the Client will be deemed to have waived the credit. Client acknowledges and agrees that the SLA credits are the exclusive remedy for service failures.
Sample 1

Related to Services Credits

  • Renewable Energy Credits 5.01. Customer shall offer PMPA and/or Utility a first right of refusal before selling or granting to any third party the right to the Green Attributes associated with its customer-owned renewable generation that is interconnected to Utility’s electric distribution system. The term Green Attributes shall include any and all credits, certificates, benefits, environmental attributes, emissions reductions, offsets, and allowances, however entitled, attributable to the generation of electricity from the customer owned-renewable generation and its displacement of conventional energy generation.

  • Career Services Placement assistance is not provided. It is understood that the School does not and cannot promise or guarantee neither employment nor level of income or wage rate to any Student or Graduate.

  • IN SERVICES ARTICLE 4.1

  • Enhanced Services The State encourages the Contractor to cover programs that enhance the general health and well-being of its Hoosier Healthwise members, including programs that address preventive health, risk factors or personal responsibility. These enhanced programs and services are above and beyond those covered in the Hoosier Healthwise program. In addition, all enhanced services shall comply with the member incentives guidelines set forth in Section 6.2.2 and other relevant state and federal rules regarding inducements. All enhanced services offered by the Contractor must be pre-approved by OMPP prior to initiating such services. Enhanced services may include, but are not limited to, such items as:

  • Developer Compensation for Emergency Services If, during an Emergency State, the Developer provides services at the request or direction of the NYISO or Connecting Transmission Owner, the Developer will be compensated for such services in accordance with the NYISO Services Tariff.

  • Services Fees The Fees are stated on the Stripe Pricing Page, unless you and Stripe otherwise agree in writing. Stripe may revise the Fees at any time. If Stripe revises the Fees for a Service that you are currently using, Stripe will notify you at least 30 days (or a longer period if Law requires) before the revised Fees apply to you.

  • Beta Services From time to time, We may invite You to try Beta Services at no charge. You may accept or decline any such trial in Your sole discretion. Beta Services will be clearly designated as beta, pilot, limited release, developer preview, non-production, evaluation or by a description of similar import. Beta Services are for evaluation purposes and not for production use, are not considered “Services” under this Agreement, are not supported, and may be subject to additional terms. Unless otherwise stated, any Beta Services trial period will expire upon the earlier of one year from the trial start date or the date that a version of the Beta Services becomes generally available. We may discontinue Beta Services at any time in Our sole discretion and may never make them generally available. We will have no liability for any harm or damage arising out of or in connection with a Beta Service.

  • Development Services During the term of this Agreement, the Provider agrees to provide to or on behalf of the Port the professional services and related items described in Exhibit A (collectively, the “Development Services”) in accordance with the terms and conditions of this Agreement. The Provider specifically agrees to include at least one Port representative in any economic development negotiations or discussions in which the Provider is involved concerning (i) a port-related business prospect or (ii) a business transaction which will ultimately require Port involvement, financial or otherwise.

  • Extra Services District-authorized services outside of the scope in Exhibit “A” or District-authorized reimbursables not included in Architect’s Fee.

  • Provider Services The Contractor’s system shall collect, process, and maintain current and historical data on program providers. This information shall be accessible to all parts of the MCMIS for editing and reporting.

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