Services from the Contractor (Lots 1, 3 and 4). For the successful launch and operations of the Agreement, the delivery of specialized services from the Contractor to Growthfund/Growthfund portfolio companies in Lots 1, 3 and 4 is foreseen on a yearly basis and for the full duration of the Contract. The support services to be delivered by the Contractor are as follows: • Management services o Request management and fulfilment of Growthfund portfolio companies’ requests regarding licenses’ and products’ allocation and deployment • Migration services o With regards to subscription licenses, the migration of existing portfolio companies’ Microsoft tenants to the new tenants under the Agreement as well as the migration of users, email and other services and content to the new tenants o With regards to on-premise/software licenses, the migration of existing licenses to the licenses foreseen by the Agreement as well as support for the installation and configuration of the licensed products for new systems, as needed • Technical support services o Engineer support for the installations, configurations, upgrades, migrations, operations and problem management for all products and solutions included in Annex I, indicatively: ▪ Microsoft 365 and other online services and integration with on-premise systems ▪ Microsoft OS (Windows Server any version) Servers and Desktops ▪ Core Infrastructure and Productivity Servers (Exchange, SharePoint, etc.) ▪ Microsoft products-services such as SQL Server, System Center Suite Servers etc. ▪ Systems and services hosted in Microsoft Azure and their interoperation with on- premise systems. • Training services for the administration and use of the software products and online services in scope of the Agreement The budgeted volumes (in terms of man hours) for Contractor services per portfolio company in Lots 1, 3, 4 are provided in Annex V. Individual Contracts will include details on the required supported services and associated deliverables per portfolio company.
