Smart Hands. Smart Hands is designed to provide Licensees with onsite technical assistance of a more complex or technical nature than Remote Hands, and includes Crown Castle complying with Licensee’s instructions relating to the installation of Licensee Equipment, more advanced troubleshooting, the installation or change of certain physical components within the Licensee Site Space environment (e.g., relocating equipment, cable management, Licensee Equipment installation or replacement, or other mutually agreed to work set forth within a Order Form). Smart Hands assistance generally does require the use of tools and or certain types of specialized equipment by the Crown Castle technician. With respect to the Smart Hands assistance offered by Crown Castle, Crown Castle’s sole obligation shall be to carry out the express instructions of Licensee, and Crown Castle reserves the right to reject Licensee’s request if Crown Castle in its discretion deems the request outside the scope of the Smart Hands assistance.
Smart Hands. Smart Hands is designed to provide Licensees with onsite technical assistance of a more complex or technical nature than Remote Hands, and includes Company complying with Licensee’s instructions relating to the installation of Licensee Equipment, more advanced troubleshooting, the installation or change of certain physical components within the Licensee Site Space environment (e.g., relocating equipment, cable management, Licensee Equipment installation or replacement, or other mutually agreed to work set forth within a Order Form). Smart Hands assistance generally does require the use of tools and or certain types of specialized equipment by the Company technician. With respect to the Smart Hands assistance offered by Company, Company’s sole obligation shall be to carry out the express instructions of Licensee, and Company reserves the right to reject Licensee’s request if Company in its discretion deems the request outside the scope of the Smart Hands assistance.
Smart Hands. Midco may, from time to time, at the request of the Customer, provide support to the Customer for hardware Midco does not manage (“Smart Hands”). When the Customer’s team is unavailable, Midco can help with reboots, hard drive replacements and other hardware support per the Customer’s request. All Smart Hands Support instances are billed at a minimum of one (1) hour, at the current rate, card rate or negotiated package rate.
Smart Hands. At Customer’s request, Equinix will provide Smart Hands, which provide remote support of Customer’s Equipment within an IBX Center. Smart Hands only consists of visual and physical support of hardware (i.e., no application support or access to Customer Data). Smart Hands examples include: assisting Customer with moving Customer’s Equipment and uncrating from boxes; labeling equipment and cable connections; inventorying Customer’s Equipment; and installing cabling between or from Customer’s Equipment to Customer’s demarcation equipment. Smart Hands requests may be expedited at the request of Customer and as agreed by Equinix.
Smart Hands. Smart Hands is designed to provide Licensees with onsite technical assistance of a more complex or technical nature than Remote Hands, and includes Planet complying with Licensee’s instructions relating to the installation of Licensee Equipment, more advanced troubleshooting, the installation or change of certain physical components within the Licensee Site Space environment (e.g., relocating equipment, cable management, Licensee Equipment installation or replacement, or other mutually agreed to work set forth within a Order Form). Smart Hands assistance generally does require the use of tools and or certain types of specialized equipment by the Planet technician. With respect to the Smart Hands assistance offered by Planet, Planet’s sole obligation shall be to carry out the express instructions of Licensee, and Planet reserves the right to reject Licensee’s request if Planet in its discretion deems the request outside the scope of the Smart Hands assistance.
Smart Hands. Smart Hands is designed to provide Customers with onsite technical assistance and may include, for example, Equinix complying with Customer’s simple instructions relating to remote management, installation or troubleshooting of its equipment within an IBX Center or any other services Equinix deems to be Smart Hands. With respect to the Smart Hands service offered by Equinix, Equinix’s only obligation is to carry out the express instructions of Customer; and Equinix reserves the right to reject a Customer’s request if such rejection is reasonable or if such service is not offered as part of Smart Hands. In addition, Equinix reserves the right to require that a Customer’s instructions be given in additional detail and in writing (which may be by electronic mail). Notwithstanding the foregoing, Equinix has the right to perform Smart Hands services where the Customer fails to timely act or Equinix has the right to act under the Policies at Customer’s expense as part of the Smart Hands service.
Smart Hands
