Software Maintenance Activities. At its discretion, Sprint may provide remote software updates to the AIRAVE Pro Connect, and the updates may occur during business hours and will cause brief interruptions to the operation of the AIRAVE Pro Connect.
Software Maintenance Activities. The ISO standard (ISO/IEC 14764) for software maintenance divides software maintenance in four categories (Fig. 1). The two dimensions for these categories are the timing of the change (proactive or reactive) and the goal of the change (correction or enhancement). Using these dimensions we will discuss the various maintenance categories and the initial agreements made at Batelco on these categories. Correction Enhancement Proactive Preventive Perfective Reactive Corrective Adaptive Figure 1: ISO software maintenance categories Batelco IT software Maintenance and Support organizations currently work on software systems developed internally with access to source code. Progressively, because of the planned acquisition of many turnkey software solutions (SAP/R3, eCommerce and IP-billing) the maintenance services will have to adapt: a third party then owns the source code and a maintenance and support contract with a third party is required to formalize the third party supplier Service Levels. The Maintenance and Support section then becomes the main interface to this supplier, which in turn Guarantees application services levels in the area of functionality corrections and enhancements.
