Support Contract. Supplier will provide the OEM Partner with a comprehensive support program, comprising the following: SOFTWARE SUPPORT PACKAGE The Software Support Package (SSP), is intended to provide the OEM Partner with all the assistance necessary to advertise, demonstrate, sell, and provide after-sale support to its customers. Under such SSP, Supplier's provisions will include: - Bug fixes - Application consulting over phone or email - 4 software releases per year - Minor software changes (software updates) SSP at $ 6,000 per year (but subject to the same provisions as are set forth in (b) of Section 6 above) Subject to the following terms: - Independent of product sales - To be paid in advance before the applicable year or alternatively, broken into 2 equal payments to be paid every six months. - First payment upon acceptance of first customer installation. - To include bug fixing and standard software updates. - All August specific feature upgrades to be done on time & materials basis. ON-SITE SUPPORT PACKAGES The On-site Support Package is intended to provide local on-site support at OEM Partner's site or its customers site with a Supplier's software programmer. - On-site Support Package are offered at $150/hour - Minimum 3 days charged - All travel, lodging and boarding cost inclusive
Support Contract. One (1) year of technical support is included with the SpitFire Predictive Dialer purchase price. Thereafter, technical support is $200 per agent per year. It is Purchaser’s option to renew Support. If Purchaser chooses to renew tech support, it is required that support for the total number of agents per system is purchased at time of renewing tech support. At the time of renewal, all updates and upgrades may be applied. SpitFire X Auto Dialer technical support is $300 for 6 months of support. OPC MARKETING, INC.’s Technical Support agents will not be able to assist any customers with expired tech support contracts.
Support Contract. The Council shall use all reasonable endeavours to appoint a Support Services Provider with an appropriate level of experience and expertise to enable such Support Services Provider to deliver
Support Contract. This licence is valid only after the establishment of a Support Contract between Licensor and Licensee.
Support Contract. The most recent version of the Support Contract is available in the GraphOn customer portal at xxxxxx.xxxxxxx.xxx. GraphOn reserves the right to update and change the Support Contract, at any time and without notice. Unless otherwise agreed, first line Technical Support and license support for licenses purchased through an authorized GraphOn partner will be provided by the GraphOn partner.
Support Contract. Unless otherwise agreed, the initial term of one (1) year of Support is included, beginning on the date the Product Code is generated. Support is optional in subsequent years, but must be purchased annually so long as Support is desired. Renewal of Support must be completed prior to the Support expiration anniversary. License renewals after the support expiration anniversary will be subject to an adjusted rate schedule depending on the length of the period of expiration. Continuation of Support can be obtained by renewing through GraphOn or an authorized GraphOn partner.
Support Contract. The Support Contract is active for the entire term of the subscription.
Support Contract. One (1) year of technical support is included with the SpitFire Predictive Dialer purchase price. Thereafter, technical support is $200 per agent per year, and applies to Purchaser’s total number of agents at the time of any annual tech support renewal. If Purchaser’s technical support has expired or has been depleted, it will be necessary to purchase additional technical support at the then current rate. Purchaser may terminate the then support at any time by ceasing payment; OPC MARKETING, INC. may terminate tech support services at the end of any annual tech support period.
