Support Program. Komo will provide the Support Program in a good, professional and workmanlike manner, consistent with applicable industry standards.
Support Program. A support program is designed to provide intensive, comprehensive, and trauma-informed services that will focus on restoring and reintegrating PARTICIPANTS back to their families and communities.
Support Program. Upon verification of a hardware related problem, Sprint's INSC will dispatch a certified technician to the customer site by the end of the next business day after the replacement equipment is delivered to the customer site. The technician will correct hardware malfunctions by replacing faulty components. All parts and labor are provided at no -------------------------------------------------------------------------------- Bridge D-2 1/30/95 additional charge when required to correct any equipment malfunction that is a result of normal use.
Support Program. The Winshuttle Technical Support and Maintenance Program (“Support Program”) is the comprehensive technical support and maintenance service offered with respect to the Software.
Support Program. (a) Customer shall be required to purchase support for [†] in conjunction with the licensing of a Soft Core. Mentor Graphics shall provide such initial support for a period of [†] from the date of shipment. Mentor Graphics shall invoice Customer for Soft Core(s) and the applicable support [†].
(b) Mentor Graphics may change, correct and add to the Soft Cores from time to time at its discretion. Changes, corrections and additions shall be sent to Customer pursuant to the schedule and method selected by Mentor Graphics provided Customer has a paid-up Support Program in place at the time the changes, corrections or additions are released. [†] Information redacted pursuant to a confidential treatment request by Wintegra, Inc. under 17 CFR §§ 200.80(b)(4) and 230.406 and submitted separately with the Securities and Exchange Commission.
(c) A Mentor Graphics representative shall be available by telephone during Mentor Graphics' normal business hours at Mentor Graphics' designated support center to assist Customer in using Intellectual Property. [†] If a problem cannot be resolved over the telephone, Customer shall provide Mentor Graphics with written documentation of the problem. Mentor Graphics shall evaluate the problem and use reasonable efforts to provide a temporary work-around solution within [†] of receipt of complete documentation. Mentor Graphics shall endeavor to provide a bug fix or other solution to correct the problem within [†]. [†].
(d) The Support Program excludes, without limitation, repair or service resulting from (i) neglect, misuse or damage to the media containing the Intellectual Property; (ii) alterations or modifications to the Intellectual Property not authorized by and revealed to Mentor Graphics; (iii) the failure of Customer to provide and to maintain suitable installation environment and facilities; (iv) the use of the Intellectual Property for purposes other than as expressly permitted by this Agreement; or (v) distribution of the Intellectual Property or sales of Customer's Products to End-Users, except in compliance with this Agreement. Mentor Graphics shall support only the current release and one prior release of the Intellectual Property [†].
Support Program. CineMassive’s Support Program provides general technical support coverage via remote and onsite personnel from CineMassive’s Support Desk. Specifically, CineMassive will provide the Customer with the following:
a. Remote telephonic support: Support Program support desk personnel are available by telephone 7 days a week, 24 hours per day, 365 days per year.
b. Priority support: CineMassive will provide Priority Support, as defined below, for CineMassive‐ manufactured Products. “Priority support” shall mean that support will be offered to Customer ahead of those customers who opted out of CineMassive’s Support Program.
Support Program. Air Flight -- The program will include at least two flights. Participants will fly from: Los Angeles or San Francisco, to Tokyo, Japan
Support Program. Transportation to and from the program, housing, food and other expenses incurred during participation in the program are the responsibility of the student.
Support Program. Mercero will provide the Support Program in a good, professional and workmanlike manner, consistent with applicable industry standards.
Support Program. Five Quarters will provide the Support Program in a good, professional and workmanlike manner, consistent with applicable industry standards.
