Support Services and Service Level Agreement Sample Clauses

Support Services and Service Level Agreement. PoliteMail’s Service Level Agreement for the SaaS cloud Services is available at xxxx://xxxx.xxxxxxxxxx.xxx/PoliteMailMasterCloudServicesSLA.pdf. PoliteMail’s Service Level Agreement for the support services packages purchased with an Order are available at xxxx://xxxx.xxxxxxxxxx.xxx/PoliteMailMasterSupportSLA.pdf.
Sample 1
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Support Services and Service Level Agreement. During a Subscription Term, Kong will provide Customer the Support Services based on the subscription and support service level purchased by Customer under the applicable Order Form or as set out in the Product-Specific Terms and will provide Customer the uptime commitments for the applicable Cloud Services purchased by Customer under the Service Level Agreement (SLA). The Support Policy and SLA are incorporated into this Agreement by reference. The Support Services includes Updates to the Product as they become generally available to other Kong customers for the applicable Product during the relevant Subscription Term. For clarity, Kong is under no obligation to provide Support Services for free trials or beta or preview offerings. Kong may make changes to the Support Policy or the SLA with 30 days’ notice to Customer (via the support portal or otherwise), provided the change is in connection with a standard change made to the Support Policy or SLA and there is no material degradation of the support offering or uptime commitments.
Sample 1
Support Services and Service Level Agreement 
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Related to Support Services and Service Level Agreement

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.11, you shall have access to the Software/Subscription in accordance with the following provisions:

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

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