Target restoration Time. Target Restoration Time defines the time to restoration of service measured from the start of the service clock. Once the fault has been identified and the site set up, if the fault is due to a fibre break, the size of Fibre Core affected will determine the likely restoration time. The table below details typical repair times, following testing, isolation, location and identification of the faulty component, which will vary from incident to incident: Fibre Repair Times Optic FIBRE Cable Size Set up & joint Preparation Splicing Activity Total (hours) 24 Core 1 1 2 48 Core 1 2 3 72 Core 1 3 4 96 Core 2 4 6 144 Core 2 6 8 5.5 Incidents Incidents are classified by incident type/severity in 3 levels. Critical incidents are defined as events affecting the entire network, or multiple sites, the core network elements or (=>) 30% of the end users. Major Incidents are defined as those affecting a part of the network or the components of the aggregate part of the network or multiple Structures influencing less than (<) 30% of the end users. Incidents are defined as those affecting single Structures, and/or components at the edge of the network that do not interrupt service or performance. Events are business as usual reports from field engineers, RSPs or end users and impacting individual customers or single ODP distribution. Incident Response and Recovery Plans in place for our key network components and operating systems. Fibrus will initially determine and agree the incident severity with the RSP customer. Severity categorisation will be adjusted during restoration. For example, if an incident of severity 1 is temporarily repaired, then the incident may be reduced to severity 2. When Xxxxxx declare the incident is fixed, or in the absence of a response from the RSP for information, incident status is set to resolved.
Target restoration Time. 8.1 If the Providing Operator receives a fault notification during its normal working hours which is given by the Requesting Operator in accordance with the Agreement, the Providing Operator shall use its reasonable endeavours to restore service of the faulty Blockwiring on or before after receipt of fault notification by the Providing Operator. If the Providing Operator offers a shorter standard target restoration period to its other customers in similar circumstances from time to time compared to the target restoration period specified in Schedule 2, the Providing Operator shall negotiate in good faith to consider revisions to the target restoration period specified in Schedule 2.
