Technical Support Associate Sample Clauses

Technical Support Associate. The Technical Support Associate shall have duties and responsibilities as follows: 1. Providing direct support, including Windows/Office desktop and network support, telecommunications support, and troubleshooting to end users; 2. Handling problem recognition, research, isolation, resolution and follow-up for routine user problems; referring more complex problems to supervisor or contractors; 3. Logging and tracking calls and supporting work using problem management database, and maintaining history records and related problem documentation; 4. Assisting in training staff members and helping them to build their technical skills; 5. Coordinating the use of and training on the software and/or network(s), which includes documentation for tracking help calls and work requests; monitoring to ensure the effective use of the software and applicable systems; helping to develop and update training materials; 6. Assisting in the administration of email, web, database, payroll, and accounting servers, as well as networking and backup systems; 7. Supporting, maintaining and configuring computers, printers, peripherals and software; 8. Assisting in technology procurement; maintaining software library, licenses, and inventory of office equipment (serial number, software, and IP addresses); 9. Working with contractors on the maintenance of non-IT office equipment; 10. Performing occasional website and web technology work.
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Technical Support Associate. The Technical Support Associate shall have duties and responsibilities as follows: 1. Providing direct support, including operating system, office application, network, and telecommunications support, and troubleshooting for end users; 2. Handling problem recognition, research, isolation, resolution, and follow-up for routine user problems; and referring more complex problems to supervisor or contractors; 3. Logging and tracking calls and supporting work using problem management database, and maintaining history records and related problem documentation; 4. Assisting in training staff members and helping them build their technical skills; 5. Coordinating the use of and training on the software and/or network(s). This includes documentation for tracking help calls and work requests; monitoring to ensure the effective use of the software and applicable systems, and helping to develop and update training materials; 6. Assisting in the administration of email, web, database, payroll, and accounting servers, as well as networking and backup systems; 7. Supporting, maintaining, and configuring computers, audio/video equipment, swipe card access system, printers, ID card machine, peripherals, and software; 8. Assisting in technology procurement and monitoring, including maintaining software library, licenses, and inventory of office equipment (serial number, software, and IP addresses); 9. Working with contractors on the maintenance of non-IT office equipment; 10. Performing occasional website and web technology work.
Sample 1Sample 2Sample 3
Technical Support Associate. The Technical Support Associate shall have duties and responsibilities as follows: 1. Provide direct support, including Windows/Office desktop and network support, telecommunications support and troubleshooting to end users; 2. Handle problem recognition, research, isolation, resolution and follow-up for routine user problems; refer more complex problems to supervisor or contractors; 3. Log and track calls and support work using problem management database, and maintain history records and related problem documentation; 4. Assist in training staff members and help them build their technical skills; 5. Coordinate the use of and training on the software and/or network(s). This includes the documentation for tracking help calls and work requests. Monitor to ensure the effective use of the software and applicable systems. Help develop and update training materials; 6. Assist in the administration of email, web, database, payroll, and accounting servers, as well as networking and backup systems; 7. Support, maintain and configure computers, printers, peripherals and software; 8. Assist in technology procurement. Maintain software library, licenses, and an inventory of office equipment (serial number, software, & IP addresses); 9. Work with contractors on the maintenance of non-IT office equipment; 10. Perform occasional website and web technology work; 11. Perform other related technical projects and tasks as assigned.
Sample 1

Related to Technical Support Associate

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Project Management Plan Developer is responsible for all quality assurance and quality control activities necessary to manage the Work, including the Utility Adjustment Work. Developer shall undertake all aspects of quality assurance and quality control for the Project and Work in accordance with the approved Project Management Plan and

  • Training Program It is agreed that there shall be an Apprenticeship Training Program, the provisions of which are set forth in Exhibit "D", which is attached hereto and forms part of this Agreement.

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.

  • Drug-Free Workplace Contractor represents and warrants that it shall comply with the applicable provisions of the Drug-Free Work Place Act of 1988 (41 U.S.C. §701 et seq.) and maintain a drug-free work environment.

  • Operational Support Systems <<customer_name>> shall pay charges for Operational Support Systems (OSS) as set forth in this Agreement in Attachment 1 and/or in Attachments 2, 3 and 5, as applicable.

  • Innovative Scheduling Schedules which are inconsistent with the Collective Agreement provisions may be developed in order to improve quality of working life, support continuity of resident care, ensure adequate staffing resources, and support cost-efficiency. The parties agree that such innovative schedules may be determined locally by the Home and the Union subject to the following principles: (a) Such schedules shall be established by mutual agreement of the Home and the Union; (b) These schedules may pertain to full-time and/or part-time employees; (c) The introduction of such schedules and trial periods, if any, shall be determined by the local parties. Such schedules may be discontinued by either party with notice as determined through local negotiations; (d) Upon written agreement of the Home and the Union, the parties may agree to amend collective agreement provisions to accommodate any innovative unit schedules; (e) It is understood and agreed that these arrangements are based on individual circumstances and each agreement is made on a without prejudice or precedent basis. (f) It is understood and agreed that these arrangements can be utilized for temporary job postings for seasonal coverage (e.g. weekend workers, etc.).

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity 1.1.02 Identify at least one individual to act as the program contact in the following areas: 1. Immunization Program Manager;

  • Training and Support Licensor shall offer installation support to the Licensee and each of the Members, including assisting with the implementation of any Licensor software. Licensor will provide appropriate training to Licensee and Member staff relating to the use of the Licensed Materials and any Licensor software. Licensor will offer reasonable levels of continuing support to assist Licensee and Members in use of the Licensed Materials, including providing help files and other appropriate user documentation in connection with the use of and access to Licensed Materials. Licensor will, at a minimum, make its personnel available by email, telephone or via the Web, or in person during Licensor’s regular business hours, Monday through Friday, for training and user access support.