Technological Change and Quality Assurance. In order for the company to compete it must adopt technological change where appropriate, and commit to the principles and practices of Quality Assurance. This may involve procedural and documentation changes to be better able to provide a record of the services and products supplied to customers. All employees are to make themselves aware of the Quality System and are required to conduct all operations according to the Standard Operating Procedures as they may apply from time to time. The completion of appropriate paperwork by employees will form part of this process. The parties acknowledge the need to be committed to work cooperatively to ensure the systematic improvement in the quality of products and service levels, in order to maintain competitiveness. The parties also recognise and accept that the company may take advantage of and implement changes to work practices, procedures and systems as a result of technological developments or innovative ideas that will improve efficiency, productivity, profitability and safety. In such cases the company will discuss with employees the proposed changes and arrange training where appropriate.
Technological Change and Quality Assurance. 11.1 The parties to this agreement accept the introduction of technological change and quality assurance in the road transport industry as a means of maximising customer satisfaction and reliability of service to those customers.
