Unscheduled Downtime. Any time outside of the Scheduled Downtime when the Hosted Environment is not available to perform operations. Unscheduled Downtime is measured in minutes. Uptime Percentage. Total Time minus Unscheduled Downtime divided by Total Time.
Unscheduled Downtime. Unscheduled Downtime is defined as any time outside of the Scheduled Downtime when the Quivers Services are not available to perform operations, excluding any outages caused by the failure of any third-party vendors or hosting providers, the Internet in general, or any force majeure event or event beyond Quivers’ control. The measurement is in minutes.
Unscheduled Downtime. The period during which a Solution component cannot be accessed due to a Deficiency, as further specified in Exhibit A (Statement of Work) and/or Exhibit C (Service Level Agreement) to this Contract.
Unscheduled Downtime. Unscheduled downtime at the Refinery due to an event of Force Majeure shall be addressed in accordance with Clause 10 (“Force Majeure”). During any period of unscheduled downtime not caused by an event of Force Majeure, Buyer shall make reasonable attempts to take Delivery of Oil under the Agreement. Should unscheduled downtime not caused by an event of Force Majeure exceed five (5) Business Days, Buyer is entitled to request the rescheduling of future Cargoes. However, Seller shall not be required to reschedule or delay any Cargo that has been nominated by Buyer for Delivery within the next forty-five (45) Day period immediately following the date Buyer gives Seller notice of unscheduled downtime. If Seller fails to reschedule or delay any Cargo during a period of unscheduled downtime, Buyer may re-sell the Oil to third parties after first having offered such Oil to Seller at a reasonable and fair market price. The Parties agree to cooperate and use commercially reasonable efforts to reduce any supply disruptions during unscheduled downtime.
Unscheduled Downtime. Any unavailability of Services which does not meet the criteria of Scheduled Downtime is “Unscheduled Downtime.” Unscheduled Downtime will also include downtime due to emergency maintenance, Services which are significantly degraded or extremely sluggish, and Services which are only partially available. Unscheduled Downtime will not include deficiency of Services resulting from any of the following:
Unscheduled Downtime. In the event of a system failure, Digital River will “fail-over” to a redundant system within 15 minutes, and shall bring up the entire infrastructure and the Storefront from a cold boot in a maximum of one hour. In the event of such a system failure, Digital River will notify Symantec of the unscheduled downtime and the status of the event via a telephone conversation. Digital River will escalate the issue within Symantec until live human contact is made.
Unscheduled Downtime. In the event that TransactTools Servers experience Downtime, then Customer may be entitled to a credit, as set forth in Exhibit B. The credit described in this paragraph is Customer's sole and exclusive remedy related to Downtime.
Unscheduled Downtime. Unscheduled Downtime is measured in minutes, and is defined as any time outside of the Scheduled Downtime when the SaaS Services are not available to perform operations.
Unscheduled Downtime. Unscheduled Downtime shall mean the total time during which the Client is not able to access the Service or a production status application due to unanticipated or unscheduled service interruptions other than Scheduled Downtime as defined above.
Unscheduled Downtime. When, during District working hours, the District attempts to and is not able to access the Service, or a Production status application due to unanticipated or unscheduled service interruptions, other than Scheduled Downtime as defined above then the downtime is considered an outage (Unscheduled Downtime). In the event of exceptional circumstances, it may be necessary to perform essential unscheduled maintenance during PHO. Such unscheduled maintenance will be undertaken only when, in Service Provider’ sole reasonable discretion, it is deemed necessary to prevent loss of the Services or system availability, harm to Service Provider computer system, or other adverse consequences. Whenever possible, Service Providers should endeavor to provide at least 2 hours advance notice to the District of such unscheduled maintenance. Downtime caused by data issues presenting errors in the user interface is not considered Unscheduled or Scheduled Downtime.
