Unscheduled Downtime. Any time outside of the Scheduled Downtime when the Hosted Environment is not available to perform operations. Unscheduled Downtime is measured in minutes. Uptime Percentage. Total Time minus Unscheduled Downtime divided by Total Time.
Unscheduled Downtime. Unscheduled Downtime is defined as any time outside of the Scheduled Downtime when the Quivers Services are not available to perform operations, excluding any outages caused by the failure of any third-party vendors or hosting providers, the Internet in general, or any force majeure event or event beyond Quivers’ control. The measurement is in minutes.
Unscheduled Downtime. The period during which a Solution component cannot be accessed due to a Deficiency, as further specified in Exhibit A (Statement of Work) and/or Exhibit C (Service Level Agreement) to this Contract.
Unscheduled Downtime. Unscheduled downtime at the Refinery due to an event of Force Majeure shall be addressed in accordance with Clause 10 (“Force Majeure”). During any period of unscheduled downtime not caused by an event of Force Majeure, Buyer shall make reasonable attempts to take Delivery of Oil under the Agreement. Should unscheduled downtime not caused by an event of Force Majeure exceed five (5) Business Days, Buyer is entitled to request the rescheduling of future Cargoes. However, Seller shall not be required to reschedule or delay any Cargo that has been nominated by Buyer for Delivery within the next forty-five (45) Day period immediately following the date Buyer gives Seller notice of unscheduled downtime. If Seller fails to reschedule or delay any Cargo during a period of unscheduled downtime, Buyer may re-sell the Oil to third parties after first having offered such Oil to Seller at a reasonable and fair market price. The Parties agree to cooperate and use commercially reasonable efforts to reduce any supply disruptions during unscheduled downtime.
Unscheduled Downtime. Any unavailability of Services which does not meet the criteria of Scheduled Downtime is “Unscheduled Downtime.” Unscheduled Downtime will also include downtime due to emergency maintenance, Services which are significantly degraded or extremely sluggish, and Services which are only partially available. Unscheduled Downtime will not include deficiency of Services resulting from any of the following:
B26.4.1 Scheduled Downtime, to the extent provided herein.
B26.4.2 Extremely minor disruptions, such as a missing individual graphic element, which do not impact the functionally of Services or cause user confusion.
B26.4.3 Outages, delays, or latency elsewhere on the Internet, to the extent such problems are outside the control of Vendor, Vendor’s subcontractors, or service providers.
B26.4.4 Domain Name Server (DNS) issues outside the control of Vendor, Vendor’s subcontractors, or service providers.
B26.4.5 False SLA breaches reported due to problems with the Vendor’s measurement system, but which result in no actual disruption of any Services provided under this Agreement.
B26.4.6 The University’s acts or omissions including the University’s custom scripting or coding, gross negligence, or willful misconduct.
B26.4.7 Browser or DNS caching which may make Services appear inaccessible, when in fact, Services are fully operational and accessible by the University.
B26.4.8 A prompt declaration of a Force Majeure event, which will relieve the Vendor of the credit schedule as defined in this section. As the University cannot agree to pay for Services not delivered regardless of the excuse or circumstance; however, the University shall receive a direct minute-by-minute reduction in monthly fees for non-delivery of services including non-delivery attributable to Force Majeure events.
Unscheduled Downtime. In the event of a system failure, Digital River will “fail-over” to a redundant system within 15 minutes, and shall bring up the entire infrastructure and the Storefront from a cold boot in a maximum of one hour. In the event of such a system failure, Digital River will notify Symantec of the unscheduled downtime and the status of the event via a telephone conversation. Digital River will escalate the issue within Symantec until live human contact is made.
Unscheduled Downtime. In the event that TransactTools Servers experience Downtime, then Customer may be entitled to a credit, as set forth in Exhibit B. The credit described in this paragraph is Customer's sole and exclusive remedy related to Downtime.
Unscheduled Downtime. Unscheduled Downtime is measured in minutes, and is defined as any time outside of the Scheduled Downtime when the SaaS Services are not available to perform operations.
Unscheduled Downtime. Unscheduled Downtime is measured in minutes, and is defined as any time outside of Scheduled Downtime when the Services are not available. Unscheduled Downtime does not include problems resulting from (i) Customer’s actions and inactions, or the actions and inactions of its employees, consultants, service providers and users,
Unscheduled Downtime. 1.2.1. Xxxxx shall address only critical issues outside of scheduled maintenance times with minimal impact to the Client, this means where possible deploying only the parts of the systems that are absolutely necessary as opposed to a full deployment to minimize impact to the Client.
1.2.2. Xxxxx shall communicate, with reasons, any Unscheduled Downtime with as much advance notice as can be afforded.
1.2.3. The Client shall be immediately informed by email if downtime needs to occur outside scheduled maintenance times. Communication will include the reasons for the unscheduled downtime.
