Severity 1 Error definition

Severity 1 Error means an Error which renders the Software completely inoperative (e.g., a User cannot access the Software due to unscheduled downtime or an Outage).

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Severity 1 Error means that the Software is inoperable or not accessible in a production environment due to (i) a server-side failure, but not as a result of scheduled maintenance and/or upgrades, or (ii) any event beyond the reasonable control of Qlik, including but not limited to any interruption of power, telecommunications or Internet connectivity, and any failure of Customer’s internal telecommunications equipment, browser or network configurations, hardware and/or third party software.

Severity 1 Error means that a Qlik Cloud Offering is down or not available due to i) a server-side failure, but not as a result of scheduled maintenance and/or upgrades, or ii) any event beyond the reasonable control of Qlik, including but not limited to any interruption of power, telecommunications or Internet connectivity, and any failure of Customer’s internal telecommunications equipment, browser or network configurations, hardware and/or third party software).

Examples of Severity 1 Error in a sentence

• Customer will receive a call back from a Support Representative after-hours for a Severity 1 Error.

• During normal business hours, support for Severity 1 Error and Severity 2 Error Support Requests following the guidelines specified in the relevant Standard Support Services and Premium Support Services sections.

• For purposes of this calculation, the SAAS Product will be deemed to be unavailable (referred to herein as “Unavailable”) only (i) if the SAAS Product does not respond to HTTP requests issued by Memcyco’s monitoring software, or (ii) for the duration of a Severity- 1 Error as defined in the Maintenance and Support Guide attached as a Schedule to the Agreement.

• As used herein, an “Error” collectively or individually, as the case may be, refers to a Severity 1 Error and/or a Severity 2 Error.

• A Support Case may be established by Qlik for any Error, and also may be created by Customer for a Severity 1 Error only within the Live Chat feature.

More Definitions of Severity 1 Error

Severity 1 Error means an Error that renders Licensed Software inoperative or causes Licensed Software to fail catastrophically.

Severity 1 Error means an error that causes complete unavailability of the applicable Service(s) or API(s).

Severity 1 Error means that the Service suffers an error or issue in a production down situation which cannot be reasonably circumvented and which so substantially impairs the performance of the Service or any components of the Service, which are critical to the Customer’s business, as to effectively render them unusable. Further, the Service will not be deemed Unavailable for any downtime or outages excluded from suchcalculation by reason of the exceptions set forth in Section 2 of this SLA. Provider’s recordsand data will be the basis for all SLA calculations and determinations.

Severity 1 Error means a catastrophic production Error in the Software which severely impacts Customer's production systems, or in which the Software in Customer's production systems are down or not functioning; or an Error in the Software which is causing a loss of production data and no procedural work around exists. Severity 1 Errors also include security breaches.

Severity 1 Error means any Error that has very serious consequences for normal business transactions and urgent, business critical work cannot be performed.

Severity 1 Error means a condition where the Cloud-Based Solution is not operable and cannot be accessed by you via normal Internet communications.

Severity 1 Error means an error in the Company Application that: • [*]; • [*] • [*]. Example: [*]. [*] [*] (Continual update information through to resolution via conference bridge w/[*] updates on bridge. Bridge established by T-Mobile at point of failure identification.) [*]