Complaints. 15.3.1. In accordance with the complaints procedure of Novum Bank Ltd, any complaint that a person has regarding a product or service of Novum Bank Ltd may be addressed by calling us on +43 720 - 775 382 or in writing by that person to Novum Bank Ltd, either by sending an email to: xxxxxxxxxxx@xxxxxxx.xx or by letter to: Novum Bank Limited, The Emporium, C De Brocktorff Street, Msida, MSD 1421, Malta. Any written complaint shall clearly indicate your data (identity and contact details) and state the facts and circumstances on which the complaint is based. The Bank will send the customer a written confirmation of receipt within two (2) working days from the day after the complaint has been received by the Bank. The Bank hereby confirms that all necessary measures will be taken to resolve the complaint within fifteen
Complaints. 2.5.1. The delivered goods shall be deemed to be approved with regard to visible defects and those that would have been visible in the course of a proper inspection, unless BTC receives a notification of the defect at least in text form within 5 working days after making the delivery. With regard to hidden defects, the goods delivered shall be deemed to have been approved unless BTC receives at least textual notification of the defect within 5 working days after discovery of the defect or after the time when the defect would have been discovered during normal use of the goods.
2.5.2. The obligation to inspect exists even if an inspection certificate or other material certificate has been supplied.
2.5.3. Reference to standards and similar regulations as well as information on bags, types, dimensions, weights and usability of the goods, information in drawings and illustrations as well as statements in advertising material are not assurances or guarantees unless they are expressly designated as such at least in text form. The same applies to declarations of conformity and corresponding marks such as CE and GS. Suitability and use risks are the responsibility of the buyer.
2.5.4. As long as BTC is not given the opportunity to convince itself of the existence of a defect, in particular the goods complained of or samples thereof are not made available upon request, defects cannot be held against us. The costs for such provision shall be borne by the customer.
Complaints. 16.1 ASK4 agrees to comply with its Code of Practice and the ISPA CoP and in particular to deal with any complaints relating to the provision of the Service or any other services provided by ASK4 in accordance with the Code of Practice and the ISPA CoP. The Customer may address any complaint to xxxxxxxxxx@xxx0.xxx or by letter to the Complaints Team at the Registered Office (see xxxx://xxx.XXX0.xxx/xxxxx/xxxxx). Further information on the complaints procedure can be found at xxxx://xxxxxx.xxx0.xxx/xxxxxxx/ contact/ask4-complaints-procedure/.
Complaints. 2.3.1 Should our entrusted mobile containers appear to be defective to the customer, they must be marked clearly with the word “Inspect!” and returned immediately to the agreed Air Liquide site or distributor. For technical reasons we are unable to deal with complaints not handled in this manner.
2.3.2 Mobile containers and equipment that appear to be faulty and are the subject of a complaint may not be used.
Complaints. 1. Notification regarding complaints concerning visible defects, including quantities, sizes and/or weight, must be received by the Seller by fax, telex, e-mail or telephone immediately after discovery but at the latest within 24 hours of receipt. Notification by telephone must be confirmed in writing by the Buyer within two days of receipt of the products. The Buyer or recipient of the products must also note any visible complaint upon delivery on the transport documents in question.
2. Complaints concerning non-visible defects in products delivered must be notified to the Seller immediately after discovery. If the complaint was not submitted in writing, it must be confirmed to the Seller in writing within 24 hours.
3. A complaint must in any event contain:
a. a detailed and accurate description of the defect(s), supported by evidence in the form of, for example, photos or an expert report; and
b. a statement of any other facts from which it can be inferred that the products delivered and the products rejected by the Buyer are one and the same.
4. The Buyer is to enable the Seller to investigate, or instigate an investigation of, the validity of the complaints on location and/or to take back the products delivered, unless the Seller has explicitly agreed in writing to waive an investigation on location. The products must be kept in the original packaging.
5. Complaints that concern only a part of the products delivered will not entitle the Buyer to reject the entire delivery.
6. Once the time limits referred to in VII.1 and 2 have elapsed, the Buyer will be deemed to have accepted the products delivered and the invoice rendered. The Seller will then no longer be obliged to handle any claims submitted by the Buyer.
7. If a complaint submitted by the Buyer proves unfounded, the Buyer shall reimburse the Seller for any costs incurred in connection with the investigation.
Complaints. 16.1 ASK4 agrees to comply with its Code of Practice and in particular to deal with any complaints relating to the provision of the Service or any other services provided by ASK4 in accordance with the Code of Practice. The Customer may address any complaint to complaints@ask4. com or by letter to the Complaints Team at the registered office (see xxxxx://xxx.xxx0. de/impressum). Further information on the complaints procedure can be found at http:// xxxxxxx.xxx0.xxx/xxxxxxx/xxxxxxx/xxx0- complaints-procedure. DEFINITIONS/GLOSSARY Confirmation.
14.1 Jede Verzichtserklärung einer der Parteien in Bezug auf einen Verstoß der anderen Partei gegen eine der Bedingungen beschränkt sich auf den jeweiligen Verstoß und gilt nicht für einen zukünftigen Verstoß dieser Partei, und keine Verzögerung seitens einer der Parteien, auf einen Verstoß zu reagieren, gilt als Verzichtserklärung in Bezug auf diesen Verstoß.
14.2 Wird eine Bedingung für nichtig, anfechtbar, ungültig oder nicht unwirksam gehalten, wird sie im gesetzlich zulässigen Höchstumfang von diesem Vertrag abgetrennt. Die übrigen Bedingungen bleiben in vollem Umfang gültig und wirksam.
Complaints. 16.1 ASK4 agrees to comply with its Code of Practice and in particular to deal with any complaints relating to the provision of the Service or any other services provided by ASK4 in accordance with the Code of Practice. The Customer may address any complaint to complaints@ask4. com or by letter to the Complaints Team at the registered office (seettps://www.ask4. de/impressum). Further information on the complaints procedure can be found at http:// xxxxxx.xxx0.xxx/xxxxxxx/xxxxxxx/xxx0- complaints-procedure. DEFINITIONS/GLOSSARY “ASK4” means ASK4 Germany Limited company number 09648336 whose registered office details are on the following link xxxxx://xxx.xxx0.xx/xxxxxxxxx l . “Code of Practice” means ASK4’s code of practice details of which can be found at xxxx://xxxxxx.xxx0.xxx/ support/codeofpractice/.
Complaints. 7.1. Any service deficiencies or damage suffered must be reported to CT without delay.
7.2. The direct partner is responsible for remedying deficiencies affecting mediated services. CT excludes any liability in this regard as far as is legally permissible. Accordingly, the customer cannot derive any claims whatsoever against CT with regard to such deficiencies.
Complaints. Any complaints must be made in writing within 14 days of receipt of the items.
Complaints. Any complaints that may arise must be submitted to us by registered mail within 8 calendar days after the delivery date of the goods or services rendered on the following address: Thermo-Clean Niedersachsen GmbH, Xxxxxxxxxxx 00, X-00000 Xxxxxx, Xxxxxxx. Complaints about the contents of the invoice must be submitted to us in the same way and also within 8 days after its date of issue. The goods that are the subject of the complaint must be put at our disposal for investigation and inspection, at least 24 hours after the notification of the complaint. They must be in the same condition as they were delivered by Thermo-Clean Niedersachsen GmbH, without any alterations, repair or treatment. They are considered to be accepted by the client if, at the moment of our investigation, they are no longer in the same condition in which they were when delivered by Thermo-Clean Niedersachsen GmbH, and if they were processed, treated or repaired. Return of the goods must be freight-paid and is only allowed after prior and written permission.