Matching Service Levels definition

Matching Service Levels when acquiring AMS all licenses in a given license set must be supported under the same technical support service level. You may not support a subset of licenses within a license set. Reinstatement of AMS: if AMS service lapses or was not originally purchased with the License, a reinstatement fee can be assessed to enable AMS coverage. The reinstatement fee will be calculated and communicated to You by CSS upon Your request. Contract Term: AMS is an annual contract that renews automatically after MAS period, covered by the license is over unless terminated by You by the last day of the current AMS period. Information about renewal date and remaining lifetime of AMS contracts is available via the customer web account LOGIN -> MY ACCOUNT -> MY LICENSES or the Conquest Tool -> HELP -> ABOUT. As a courtesy CSS will advise You of upcoming renewal dates and your right to terminate. To terminate AMS please access the customer web account LOGIN -> MY ACCOUNT -> MY LICENSES and select the AMS contract you wish to terminate.
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Matching Service Levels when acquiring AMS all licenses in a given license set must be supported under the same technical support service level. You may not support a subset of licenses within a license set.
Sample 1Sample 2
Matching Service Levels when acquiring AMS all licenses in a given license set must be supported under the same technical support service level. You may not support a subset of licenses within a license set. Reinstatement fee: if technical support lapses or was not originally purchased with a program license, a reinstatement fee will be assessed. The reinstatement fee is computed as follows: (a) if technical support lapsed, then the reinstatement fee is 150% of the last annual technical support fee you paid for the relevant Software; (b) if you never acquired technical support for the relevant Software, then the reinstatement fee is 150% of the net technical support fee that would have been charged if support had been ordered originally for the relevant Software provided the pricing in effect by the time of purchase. The reinstatement fee in (a) shall be prorated from the date technical support is ordered back to the date technical support lapsed. The reinstatement fee in (b) shall be prorated back to the original Software order date. Contract Term: AMS is an annual contract that renews automatically after AMS period, covered by the license is over unless terminated by You by the last day of the current AMS period. Information about renewal date and remaining lifetime of AMS contracts is available via the customer web account LOGIN -> MY ACCOUNT
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Examples of Matching Service Levels in a sentence

  • Matching Service Levels Support is normally not transferrable from one unit to another unit (except in the case of AudioCodes Spares Replacement Services).

  • Matching Service Levels When acquiring Maintenance and Support, all licenses in any given license set must be supported under the same Maintenance and Support service level (e.g. Software Support & Maintenance or unsupported).

  • Matching Service Levels is an important step for service discovery.


More Definitions of Matching Service Levels

Matching Service Levels when acquiring AMS all licenses in a given license set must be supported under the same technical support service level. You may not support a subset of licenses within a license set. Reinstatement fee: if technical support lapses or was not originally purchased with a program license, a reinstatement fee will be assessed. The reinstatement fee is computed as follows: (a) if technical support lapsed, then the reinstatement fee is 150% of the last annual technical support fee you paid for the relevant Software; (b) if you never acquired technical support for the relevant Software, then the reinstatement fee is 150% of the net technical support fee that would have been charged if support had been ordered originally for the relevant Software provided the pricing in effect by the time of purchase. The reinstatement fee in (a) shall be prorated from the date technical support is ordered back to the date technical support lapsed. The reinstatement fee in (b) shall be prorated back to the original Software order date. Contract Term: Unless otherwise stated in the order, Conquest technical support terms, including pricing, reflect a 12 month support period (the "support period"). Once placed, your order for technical support services is non-cancelable and the sums paid non-refundable, except as provided in the relevant order. Conquest is not obligated to provide technical support beyond the end of the support period.
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Related to Matching Service Levels

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Credit is defined in Section 8.

  • Performance Level means a reference to one of Performance Level I, Performance Level II, Performance Level III, Performance Level IV or Performance Level V.

  • Testing service means a national testing service selected by the board.

  • Performance Standard means the acceptable range of performance for a Performance Indicator or a Service Volume that results when a Performance Corridor is applied to a Performance Target;

  • Vesting Service of an employee means the period or periods of service credited to him under the provisions of Article II for purposes of determining his vested interest in his Employer Contributions Sub-Account, if Employer Contributions are provided for under either Article VI or Article XXII.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • STIPULATED HOURS OF SERVICE PER DAY means hours of duty per day, normal hours/timings of duty whereof shall be determined by the Company's Engineer for which fixed charge shall be payable.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Hours of Service means hours to be credited to an Employee under the following rules:

  • Enhanced Service Provider (ESP) means the provider of enhanced services, as those services are defined in 47 CFR Section 64.702.

  • Paging service means a telecommunications service that provides transmission of coded radio signals for the purpose of activating specific pagers, which may include messages or sounds.

  • Basic generation service provider or "provider" means a

  • Terms of Service means those Support Services and Professional Services terms posted at xxxxx://xxx.xxxxxxx.xxx/jaggaer-one-terms-of-service/, which are incorporated herein. Client acknowledges and agrees it has read, understands and agrees to be bound by the Terms of Service.

  • Service Credits means the service credits payable to the Purchaser by the Service Provider in the event that the Service Levels are not met and identified as service credits in the Pricing Schedule.

  • Account Information Service Provider means a payment service provider pursuing business activities as referred to in point (8) of Annex I;

  • Service Switching Point (SSP) is a telephone central office switch equipped with a Signaling System 7 (SS7) interface.

  • Performance Test means all operational checks and tests required to determine the performance parameters including inter-alia capacity, efficiency and operating characteristics of the Stores as specified in the Contract.

  • Level of service has the meaning set forth in Section 2.02(c).

  • Enhanced Service Provider (ESP) is a provider of enhanced services as those services are defined in 47 CFR Section 64.702.

  • Service Type means the customer class, partial customer class and/or group of customer classes, as set forth in a Transaction Confirmation.

  • Performance Indicator means a measure of HSP performance for which a Performance Target is set; technical specifications of specific Performance Indicators can be found in the MSAA Indicator Technical Specifications document;

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Performance Standards or “PS” shall mean the cleanup levels and other measures of achievement of the remedial action objectives, as set forth in the ROD.