Remote Support Services Sample Clauses

Remote Support Services a. Help Desk Services within Normal Office hours as specified within the Call Window below;
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Remote Support Services. 4.1 OSI intends to provide certain Support via a remote on-line connection to BISYS' designated technical support center. BISYS hereby agrees to assist OSI in the creation of such a remote on-line connection as part of the implementation of the System and agrees to maintain and allow OSI access to its designated technical support center and the Licensed Software through such remote on-line connection.
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Remote Support Services. The remote support services include: - Remote support activities on products procured from EUROIMMUN (updates, checks, optimisation initiated by EUROIMMUN), - Configuration changes via remote support to products procured from EUROIMMUN (create EUROIMMUN items, modify analyses), - Provide remote support for users with products procured from EUROIMMUN (client has caused errors and requires support), - Migration of products to other platforms (server/computer replacement) via remote support.
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Remote Support Services. The Supplier shall provide the IAA with remote support (including via telephone and VPN connection) by a 24/7 help desk staffed with qualified personnel who will assist the IAA personnel in solving any issue that prevent, disrupt or interfere with the proper operation of the System in accordance with the System Requirements and/or its maintenance, all as specified in the Technical Specifications.
Sample 1
Remote Support Services. Briefly describe manufacturer and/or vendor remote operations center facilities in support of end user customer system administration, monitoring, maintenance and repair operations. Include in the discussion hardware and software solutions housed at the facilities, and the approximate number of support personnel and their job skill qualifications. Vendor response:
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Remote Support Services. 25.10.2 Service requested on public bank holidays or otherwise outside normal working hours of 9am to 5pm Monday to Friday
Sample 1
Remote Support Services. The Supplier shall provide the IAA with remote support (via telephone connection) by a 24/7 help desk staffed with qualified personnel who will respond to all inquiries and shall be able to provide immediate support in order to resolve any issue that prevent, disrupt or interfere with the proper operation of the System and that can assist with any problem regarding the Services and enable the IAA to provide support services to the end-users of the System as well as to the Product Suppliers, all as specified in the Technical Specifications. The support center will keep records of any and all inquiries made by the IAA and, if required, will provide the IAA with monthly reports. In addition, the Supplier shall provide a telephone number for end-user inquiries that were not resolved through the System or with the assistance of the IAA.
Sample 1
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Remote Support Services. The Supplier shall provide the IAA with remote support (including via telephone and VPN connection) by a help desk staffed with qualified personnel who will assist the IAA personnel, during the IAA's work days – Sunday through Friday 8:00-17:00 (Israel time), in solving any issue that prevent, disrupt or interfere with the proper operation of the System in accordance with the System Requirements and/or its maintenance, all as specified in the Technical Specifications.
Sample 1

Related to Remote Support Services

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

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