SaaS Support definition

SaaS Support means support of the SaaS Offering so it operates materially in accordance with the Documentation.
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SaaS Support means support of the underlying CA software so it operates materially in accordance with the Documentation.
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SaaS Support means support of the SaaS Offering so it operates materially in accordance with the Documentation. 2.12 “Scheduled Downtime” means planned downtime of SaaS availability for periodic and required maintenance events, including but not limited to, upgrades and updates to the SaaS and data center infrastructure where CA provides notice to Customer at least 72 hours in advance. 2.13 “Service Level Availability” (SLA) means the targeted availability levels measured in the Production environment, as specified in the SaaS Listing which may vary according to each SaaS Offering and its component capabilities. 2.14 “Security Breach” means access to Customer Data by an unauthorized person or entity. 2.15 “Subscription Term” means the initial or renewal period of the subscription to a SaaS Offering as set out in the Transaction Document. 2.16 “Trial Period” means the period of time that Customer accesses and uses SaaS for evaluation or trial set out in the Transaction Document. If no time is indicated, then the period shall be set for thirty (30) days from the effective date of the Transaction Document. For avoidance of doubt, only a Transaction Document which explicitly states that it is for trial or evaluation by the Customer shall be considered a trial use. 2.11 “Soporte para SaaS” hace referencia al soporte prestado a la Oferta en modelo SaaS para que funcione materialmente conforme a la Documentación. 2.12 “Periodo de inactividad planificado” hace referencia al periodo de inactividad del SaaS planificado para las tareas de mantenimiento periódicas y necesarias, incluidas, entre otras, las actualizaciones del SaaS y la infraestructura del centro de datos, de las que CA avisa al Cliente con una antelación mínima de 72 horas.
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Examples of SaaS Support in a sentence

  • During the Subscription Period, technical support is provided for the duration of this IBM SaaS as set forth in the SaaS Support handbook at http://www.ibm.com/software/support/handbook.html or a subsequent URL provided by IBM.

  • If Customer cannot access SaaS during the Subscription Term, Customer should contact CA to receive SaaS Support.

  • To access SaaS Support, Customer may utilize the CA support website, or other site or notification mechanism as CA may designate from time to time.

  • During the Term, SailPoint will provide Customer with support services (the “SaaS Support”) in accordance with SailPoint’s current Premium SaaS Support Policy as described on SailPoint’s website at xxxxx://xxx.xxxxxxxxx.xxx/legal/.

  • During the subscription period, technical support is provided for the duration of this IBM SaaS as set forth in the SaaS Support handbook at http://www.ibm.com/software/support/handbook.html or a subsequent URL provided by IBM.

  • A Cloudant Dedicated Client is entitled to 24/7 email support with a response time of 1 hour.More information about hours of availability, email addresses, online problem reporting systems, problem priorities and severities, and other technical support communication vehicles and processes are described in the IBM Cloudant section of the IBM Software as a Service (SaaS) Support Handbook.

  • The costs associated with any upgrades required and any such installations are not included as SaaS Support and all such costs shall be the responsibility of the Ordering Activity.

  • The Software, Hardware, SaaS, Support and Services shall be collectively known as “CA Offerings” and the Order Forms and SOWs may be collectively referred to as “Transaction Documents”.

  • This Ordinance is enacted pursuant to the authority granted by the Municipal Planning Act, Minnesota Statutes, Sections 462.351 to 462.363.

  • Technical support for the IBM SaaS is available during the subscription period.Email Support & SaaS Support Portal Hours of Operation are as follows:8:00 a.m. – 8:00 p.m. Eastern Standard Time zone, U.S., Monday – Friday (excluding holidays) Support Hotline: 1-855-221-1166 in the U.S.Email: support@ibmserviceengage.comAfter Hours & System Down Support:After Hours & System Down Support is available only for Severity 1 issues on business days, weekends, and holidays.


More Definitions of SaaS Support

SaaS Support means support of the SaaS offering so it operates materially in accordance with the Documentation.
Sample 1
SaaS Support means support of the SaaS Offering so it operates materially in accordance with the Documentation. 2.12 “Scheduled Downtime” means planned downtime of SaaS availability for periodic and required maintenance events, including but not limited to, upgrades and updates to the SaaS and data center infrastructure where CA provides notice to Customer at least 72 hours in advance. 2.13 “Service Level Availability” (SLA) means the targeted availability levels measured in the Production environment, as specified in the SaaS Listing which may vary according to each SaaS Offering and its component capabilities. 2.14 “Security Breach” means access to Customer Data by an unauthorized person or entity. 2.15 “Subscription Term” means the initial or renewal period of the subscription to a SaaS Offering as set out in the Transaction Document. 2.16 “Trial Period” means the period of time that Customer accesses and uses SaaS for evaluation or trial set out in the Transaction Document. If no time is indicated, then the period shall be set for thirty (30) days from the effective date of the Transaction Document. For avoidance of doubt, only a Transaction Document which explicitly states that it is for trial or evaluation by the Customer shall be considered a trial use.
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SaaS Support means SailPoint’s Support and Maintenance Services for SaaS Services as described in, and in accordance with, the SailPoint Support and Maintenance Policy found under Associated Documentation on SailPoint’s website at xxxxx://xxx.xxxxxxxxx.xxx/legal/.
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SaaS Support has the meaning given thereto in Section 2.4. “Sensitive Data” means any data that constitutes sensitive personal data or like terms under applicable data privacy laws, intellectual
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SaaS Support has the meaning given thereto in Section 4.4 “User” means an employee or independent contractor of Customer or other IDVerifact SaaS user that Customer authorizes to use the SaaS Services on Customer’s behalf.
Sample 1

Related to SaaS Support

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Wireless support structure means a freestanding structure designed to support or capable of supporting small cell wireless facilities. Wireless support structure does not include a utility pole.

  • Child support means that part of an Enhanced Child Restraint System by which the child can be raised within the Enhanced Child Restraint System.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Distribution Services means the service of distribution, as defined in section 5 of the Act;

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • Financial Support means any loans, guarantees, Security or other financial assistance (whether actual or contingent).

  • Community support services means services authorized,

  • Advanced life support means special services designed to provide definitive prehospital emergency medical care, including, but not limited to, cardiopulmonary resuscitation, cardiac monitoring, cardiac defibrillation, advanced airway management, intravenous therapy, administration of specified drugs and other medicinal preparations, and other specified techniques and procedures administered by authorized personnel under the direct supervision of a base hospital as part of a local EMS system at the scene of an emergency, during transport to an acute care hospital, during interfacility transfer, and while in the emergency department of an acute care hospital until responsibility is assumed by the emergency or other medical staff of that hospital. (Amended by Stats. 1984, Ch. 1391, Sec. 4.)

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that:

  • Cash medical support means an obligation to equally share all reasonable and necessary medical and dental expenses of children.