Schedule Adherence definition

Schedule Adherence means a comparison of actual CSRs versus planned CSRs at each 1/2 hour time period.
Sample 1Sample 2Sample 3
Schedule Adherence means a comparison of actual CSRs versus planned CSRs at each 1/4-hour time period. "Seasonality" shall mean those periods where Services decrease due to the holiday season, resulting in a reduced number of working days during the holiday season months. "Segment" shall mean a specified type of Customer Service Call. "Supervisor" shall mean an employee or independent contractor of RMH who has responsibility for first line supervision of CSR's. "System Hour" shall mean hours for which CSRs logged into the UPS system or switch providing service to UPS or its customer or available to provide such services. "Talk Time" shall mean the time involved in handling a call, starting when a Call is seized by a CSR and ending when the Call is released by a CSR or is otherwise disconnected as measured by the ACD. "Training Hour" shall mean the time a CSR or is in UPS- specific training. The term "Training Hour" does not include time spent by a CSR in Initial Training, logged onto the system, scheduled breaks, means, on sick leave, disability leave, family leave, vacation, jury duty or military service. "Unavailable Time" shall mean the total time, in seconds, a CSR was logged in to the ACD but unavailable to take Calls. "Work Hour or System Hour" shall mean each hour that a CSR is logged onto the system making a Call or waiting to make a Call as measured by the ACD. The term "Work Hour" does not include time spent by a CSR in ongoing training, meetings, pre-shift meetings, scheduled breaks, unscheduled breaks, Unavailable Time, meals, on sick leave, disability leave, family leave, vacation, jury duty or military service. "Work Time" shall mean time spent by a CSR performing follow-up work on a Call (account notation, etc.), as measured by the ACD. During Work Time, a CSR is signed onto the ACD in the Work Time state and is not available to answer a Call. The average of Work Time per Call Handled shall be known as "Average Work Time" ("AWT') and shall be calculated by dividing total Work Time by total Calls Handled.
Sample 1
Schedule Adherence means the percentage figure derived by dividing (i) the total number of hours worked by a given Agent within his or her scheduled time period as measured by Client’s automated workforce management system, by (ii) the number of scheduled hours for such Agent.
Sample 1

Examples of Schedule Adherence in a sentence

  • Schedule Adherence of Route 22Route 22 is the busiest and longest bus route, with a daily ridership over 23,000.

  • There will be a joint Schedule Adherence Review Committee made up of the Chief Operating Officer and an appointed member by the Union.

  • Delivery Schedule Adherence will be agreed upon by both parties if CJL is selected.

  • For any given month, if RMH does not meet Schedule Adherence standards, MCI’s Annual Handle Minute Commitment will be decreased by [*].

  • Provided RMH is meeting ------------------------------- Schedule Adherence standards each month, MCI agrees to an Annual Handle Minute Commitment of [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] Handle Minutes for the time period from April 1, 2001 through December 31, 2001 and [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] Handle Minutes per calendar year from January 1, 2002 through December 31, 2005.

  • For any given month, if RMH does not meet Schedule Adherence standards, MCI's Annual Handle Minute Commitment will be decreased by the difference between Handle Minutes Forecast and actual Handle Minutes for that month.

  • Treasurer Herrera commended Ms. Gillespie and First Transit for their effort in improving all areas of concern by the Board with emphasis on Improving Safety, Service Delivery, Roadcalls, Schedule Adherence, and Customer Comments.

  • Provided RMH is meeting Schedule Adherence standards each month, MCI agrees to an Annual Handle Minute Commitment of [*] Handle Minutes for the time period from [*] and [*] Handle Minutes [*].

  • The Schedule Adherence Standards provide ways of measuring how reliably services adhere to the published schedules.

  • If a service does not pass the Schedule Adherence Standards, the Authority will determine the reason why it does not consistently meet standards and will take action to correct the problems.

Related to Schedule Adherence

  • Schedule of Work means that schedule attached to the Interconnection Construction Service Agreement setting forth the timing of work to be performed by the Constructing Entity pursuant to the Interconnection Construction Service Agreement, based upon the Facilities Study and subject to modification, as required, in accordance with Transmission Provider’s scope change process for interconnection projects set forth in the PJM Manuals.

  • Schedule C means internal revenue service schedule C (form 1040) filed by a taxpayer pursuant to the Internal Revenue Code.

  • Schedule B herein mean Schedule B attached hereto as constituted on the Effective Date, and thereafter as it may be amended from time to time (deemed or in writing) pursuant to Section 16 or 19(l).

  • Schedule A has the meaning specified in Section 2.3(a);

  • Schedule of Representations means the Schedule of Representations and Warranties attached hereto as Schedule B.

  • Schedule of compliance means a schedule of remedial measures included in a state permit, including an enforceable sequence of interim requirements (for example, actions, operations, or milestone events) leading to compliance with the Act, the CWA and regulations.

  • Attachment A is an itemized list of the estimated election expenses for this Joint Election and the amounts that each Participating Political Subdivision must deposit with the Dallas County Elections Department. It also includes the Deposit Detail for each entity. The Elections Administrator will amend “Attachment A” to reflect the changing estimates of election expenses that are caused by changing circumstances and by the withdrawal of Participating Political Subdivision(s), if any, from this Election Services Contract.

  • Schedule means a schedule to this Agreement.

  • Annex A means the Commission’s General Conditions of Contract.

  • Exhibit A means collectively Exhibits A-1 through A-n which incorporate into the Agreement the specific terms and conditions for each TCK licensed hereunder.

  • Addendum/Addenda means a change, or addition, or correction significant enough to be formally made to this RFP. Addenda are posted on the City websites.

  • Schedule of Rates means the priced Schedule of Rates forming part of the tender [where applicable].

  • Time Schedule means the Time Schedule for final completion of the Works or Mechanical Completion of the Plant(s)/Unit(s), as the case may be, incorporated in the Contract or as may be extended by the OWNER or Engineer- in-Charge pursuant to the provisions hereof and shall include interim time schedules set up for achieving interim/phase-wise/stage-wise progress/completion/testing/commissioning/ handing over, as may be prescribed by the OWNER/Engineer-in-Charge, within the overall Time Schedule as originally envisaged or as extended.

  • Exhibit means any item labeled as an Exhibit in the Solicitation or placed in the Exhibits section of the solicitation.

  • Schedule Supplement has the meaning set forth in Section 6.03.

  • Annex means an annex to this Agreement.

  • Exhibit B means [Vendor]’s Response.

  • Exhibit 1 means Exhibit 1 to this Schedule C.

  • The Amended Exhibit A has also been updated: 1) to reflect the name changes for ING Pioneer Fund Portfolio to ING Multi-Manager Large Cap Core Portfolio, ING International Growth Fund to ING Multi-Manager International Equity Fund, ING Index Plus MidCap Fund to ING SXXX Cap Equity Fund, ING Dxxxx New York Venture Portfolio to ING Columbia Contrarian Core Portfolio, ING Invesco Vxx Xxxxxx Cxxxxxxx Portfolio to ING Invesco Cxxxxxxx Portfolio, ING Invesco Vxx Xxxxxx Equity and Income Portfolio to ING Invesco Equity and Income Portfolio, ING Solution Growth Portfolio to ING Solution Balanced Portfolio, ING Solution Aggressive Growth Portfolio to ING Solution Moderately Aggressive Portfolio, ING Solution Moderate Portfolio to ING Solution Moderately Conservative Portfolio, and ING WisdomTreeSM Global High-Yielding Equity Index Portfolio to ING Global Value Advantage Portfolio; and 2) to reflect the removal of ING Value Choice Fund, ING International Value Choice Fund, ING Growth and Index Core Portfolio, ING DFA Global Allocation Portfolio, ING Gxxxxxx Sxxxx Commodity Strategy Portfolio, ING Oxxxxxxxxxx Active Allocation Portfolio, and ING GET U.S. Core Portfolios – Series 12 and Series 13, because these series recently liquidated, merged away, or matured.

  • Exhibit C attached hereto is a graphic representation of the Permanent Easement. In the event of an ambiguity in Exhibit B, Exhibit C may be used to resolve said ambiguity.

  • ATTACHMENT C STANDARD STATE PROVISIONS FOR CONTRACTS AND GRANTS

  • Conversion Schedule means the Conversion Schedule in the form of Schedule 1 attached hereto.

  • Addenda/Addendum means supplemental additions, deletions, and modifications to the provisions of the RFP after the release date of the RFP.

  • Schedule E means internal revenue service schedule E (form 1040) filed by a taxpayer pursuant to the Internal Revenue Code.

  • Equipment Schedule means (a) each Equipment Schedule attached to the applicable Requisition and (b) each Equipment Schedule attached to the applicable Lease Supplement.

  • The Schedule of Quantities/ BOQ means the schedule of quantities as specified and forming part of this contract. Words importing persons include firms and corporations. Words importing the singular only, also include the plural and vice verse where the Context requires.