Schedule Adherence definition

Schedule Adherence means a comparison of actual CSRs versus planned CSRs at each 1/2 hour time period.
Schedule Adherence means a comparison of actual CSRs versus planned CSRs at each 1/4-hour time period. "Seasonality" shall mean those periods where Services decrease due to the holiday season, resulting in a reduced number of working days during the holiday season months. "Segment" shall mean a specified type of Customer Service Call. "Supervisor" shall mean an employee or independent contractor of RMH who has responsibility for first line supervision of CSR's. "System Hour" shall mean hours for which CSRs logged into the UPS system or switch providing service to UPS or its customer or available to provide such services. "Talk Time" shall mean the time involved in handling a call, starting when a Call is seized by a CSR and ending when the Call is released by a CSR or is otherwise disconnected as measured by the ACD. "Training Hour" shall mean the time a CSR or is in UPS- specific training. The term "Training Hour" does not include time spent by a CSR in Initial Training, logged onto the system, scheduled breaks, means, on sick leave, disability leave, family leave, vacation, jury duty or military service. "Unavailable Time" shall mean the total time, in seconds, a CSR was logged in to the ACD but unavailable to take Calls. "Work Hour or System Hour" shall mean each hour that a CSR is logged onto the system making a Call or waiting to make a Call as measured by the ACD. The term "Work Hour" does not include time spent by a CSR in ongoing training, meetings, pre-shift meetings, scheduled breaks, unscheduled breaks, Unavailable Time, meals, on sick leave, disability leave, family leave, vacation, jury duty or military service. "Work Time" shall mean time spent by a CSR performing follow-up work on a Call (account notation, etc.), as measured by the ACD. During Work Time, a CSR is signed onto the ACD in the Work Time state and is not available to answer a Call. The average of Work Time per Call Handled shall be known as "Average Work Time" ("AWT') and shall be calculated by dividing total Work Time by total Calls Handled. SCHEDULE B Performance Standards --------------------- Domestic Quality Scorecard [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] Privileged and Confidential - Information contained herein is for the use of intended personnel only. You are hreby notified that any use of information by other than the intended personnel is strictly prohibited. If you are not the intended recipient of this information, immediately return it to the appropriate personnel Inter...
Schedule Adherence means the percentage figure derived by dividing (i) the total number of hours worked by a given Agent within his or her scheduled time period as measured by Client’s automated workforce management system, by (ii) the number of scheduled hours for such Agent.

Examples of Schedule Adherence in a sentence

  • Schedule Adherence of Route 22Route 22 is the busiest and longest bus route, with a daily ridership over 23,000.

  • Treasurer Herrera commended Ms. Gillespie and First Transit for their effort in improving all areas of concern by the Board with emphasis on Improving Safety, Service Delivery, Roadcalls, Schedule Adherence, and Customer Comments.

  • The Schedule Adherence Standards provide ways of measuring how reliably services adhere to the published schedules.

  • Foothill Transit will continue to work to meet the target on the following indicators: • Preventable Accidents per 100,000 miles• Complaints per 100,000 Boardings• Improve Schedule Adherence Member McAustin, expressed concern with the Schedule Adherence on Line 690 (Pasadena).

  • This shall include, but not limited to: Average Handle Time, Schedule Adherence, Quality Adherence, and Customer Satisfaction.

  • If a service does not pass the Schedule Adherence Standards, the Authority will determine the reason why it does not consistently meet standards and will take action to correct the problems.

  • Table 7 [called Table 4-6 in this report] provides a summary of the Schedule Adherence standards for Light Rail and Heavy Rail services.

  • Indicator: Schedule Adherence Description: This indicator measures how well the target completion dates are met.The expectation is that Focus Area Self-Assessments are performed when scheduled and schedule changes are documented and justified.

  • Furthermore the rework forecast for the remainder of the project is utilized to form the Schedule Adherence Index (SAI), an indicator useful for determining the effectiveness of management action to improve schedule adherence.

  • Schedule Adherence Figure 2 provides a visual for discussing the concept of schedule adherence.

Related to Schedule Adherence

  • Schedule of Work means that schedule attached to the Interconnection Construction Service Agreement setting forth the timing of work to be performed by the Constructing Entity pursuant to the Interconnection Construction Service Agreement, based upon the Facilities Study and subject to modification, as required, in accordance with Transmission Provider’s scope change process for interconnection projects set forth in the PJM Manuals. Scope of Work:

  • Schedule C means internal revenue service schedule C (form 1040) filed by a taxpayer pursuant to the Internal Revenue Code.

  • Schedule B herein mean Schedule B attached hereto as constituted on the Effective Date, and thereafter as it may be amended from time to time (deemed or in writing) pursuant to Section 16 or 19(l).

  • Schedule A has the meaning specified in Section 2.3(a);

  • Schedule of Representations means the Schedule of Representations and Warranties attached hereto as Schedule B.

  • Schedule of compliance means a schedule of remedial measures included in a permit, including an enforceable sequence of interim requirements (for example, actions, operations, or milestone events) leading to compliance with the Act, the CWA and regulations.

  • Attachment A is an itemized list of the estimated election expenses for this Joint Election and the amounts that each Participating Political Subdivision must deposit with the Dallas County Elections Department. It also includes the Deposit Detail for each entity. The Elections Administrator will amend “Attachment A” to reflect the changing estimates of election expenses that are caused by changing circumstances and by the withdrawal of Participating Political Subdivision(s), if any, from this Election Services Contract.

  • Schedule means a schedule to this Agreement.

  • Annex A means the Commission’s General Conditions of Contract.

  • Exhibit A means collectively Exhibits A-1 through A-n which incorporate into the Agreement the specific terms and conditions for each TCK licensed hereunder.

  • Addendum/Addenda means a change, or addition, or correction significant enough to be formally made to this RFP. Addenda are posted on the City websites.

  • Schedule of Rates means the priced Schedule of Rates forming part of the tender [where applicable].

  • Time Schedule means the Time Schedule for final completion of the Works or Mechanical Completion of the Plant(s)/Unit(s) as the case may be, incorporated in the Contract or as may be extended by the OWNER or Engineer-in-Charge pursuant to the provisions hereof and shall include interim time schedules set up for achieving interim/phase-wise/stage-wise progress/completion/testing/commissioning/handing over, as may be prescribed by the OWNER/Engineer-in-Charge, within the overall Time Schedule as originally envisaged or as extended.

  • Order Schedule means an MSC Order Schedule (or other order document) agreed to by Customer and MSC, and which incorporates this Agreement, by reference or otherwise, and sets forth, among other things, the Software, Maintenance and/or Services ordered.

  • Addenda/Addendum means written supplemental additions, deletions, and modifications to the provisions of the RFQ issued by the Department, after the date of issuance of the RFQ.

  • Exhibit means any item labeled as an Exhibit in the Solicitation or placed in the Exhibits section of the solicitation.

  • Schedule Supplement has the meaning set forth in Section 6.03.

  • Annex means an annex to this Agreement.

  • Exhibit B means [Vendor]’s Response.

  • Exhibit 1 means Exhibit 1 to this Schedule C.

  • Exhibit C Form xx Xxxxx B-4, B-5 or B-6 Certificate.................... Exhibit D: (Resexxxx)................................................... Exhibit E: Form of Reverse of Certificates.............................. Exhibit F: Form of Initial Certification of Master Servicer............. Exhibit G: Form of Final Certification of Master Servicer...............

  • ATTACHMENT C STANDARD STATE PROVISIONS FOR CONTRACTS AND GRANTS REVISED DECEMBER 15, 2017

  • Conversion Schedule means the Conversion Schedule in the form of Schedule 1 attached hereto.

  • Addenda/Addendum means supplemental additions, deletions, and modifications to the provisions of the RFP after the release date of the RFP.

  • Schedule E means internal revenue service schedule E (form 1040) filed by a taxpayer pursuant to the Internal Revenue Code.

  • Security Schedule means Schedule 2 hereto.