Service Level Addendum definition

Service Level Addendum means the document available at xxxxx://xxx.xxxxxxxx.xxx/sla which is part of the Agreement. “Services” means the Subscription Services, the Support Services and the Professional Services stated on the Order. “Subscription Services” means Workpath's web-based software as a service that is accessible via the Internet, including but not limited to Updates, product suites, tools and platforms, any derivative works of the foregoing, that Customer has subscribed to its Order. “Subscription Period” means the term stated on the Order. “Support Services” means the services provided by Workpath to support Customer’s utilization of the Subscription Services. “Taxes” means any form of taxation of whatever nature and by whatever authority imposed, for example value added tax, sales tax or withholding tax, exclusive of any Taxes based on the net income of the receiving Party. “Updates” means patches, bug fixes, releases, versions, modifications, or successors to the Subscription Services. “Users” mean the natural persons that are authorized by Customer based on this Agreement to access the Subscription Services, because they are Customer’s or Customer’s Affiliates’ employees, consultants, subcontractors, agents, or other business partners, who are directly involved by Customer in the utilization of the Services. “Workpath” means Workpath GmbH or the Workpath legal entity mentioned in the Order. akzeptiert wird; die Bestellung ist Teil des Vertrags. "Professional Services" bedeutet die in der Bestellung angegebenen Anpassungen von Services, Schulungen, Befähigungen und Beratungsleistungen. "Empfangende Partei" bezeichnet den Kunden oder Workpath, der vertrauliche Informationen von dem jeweils anderen Vertragspartner im Rahmen des Vertrags erhält. "Sicherheitszusatzvereinbarung" bezeichnet das unter xxxxx://xxx.xxxxxxxx.xxx/security-addendum abrufbare Dokument, das Teil der Vereinbarung ist. "Service Level-Zusatzvereinbarung" bezeichnet das unter xxxxx://xxx.xxxxxxxx.xxx/sla abrufbare Dokument, das Teil des Vertrages ist. "Dienste" bedeutet die Abonnementdienste, die Supportdienste und die Professional Services, die in der Bestellung angegeben sind. "Abonnementdienste" bezeichnet die webbasierte Software von Workpath als Dienst, die über das Internet zugänglich ist, einschließlich, aber nicht beschränkt auf Updates, Produktsuiten, Tools und Plattformen sowie alle davon abgeleiteten Leistungen, die der Kunde in seiner Bestellung abonniert hat. "Abonnementzeitraum" bezeich...
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Service Level Addendum means the Service Level Addendum attached to the Modifying Order as Confidential Addendum A.
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Service Level Addendum means the document available at xxxxx://xxx.xxxxxxxx.xxx/sla which is part of the Agreement. “Services” means the Subscription Services, the Support Services and the Professional Services stated on the Order. “Statement of Work” means, if applicable, a document describing the scope of a Professional Services engagement. “Subscription Services” means Workpath's web-based software as a service that is accessible via the Internet, including but not limited to Updates, product suites, tools and platforms, any derivative works of the foregoing, that Customer has subscribed to its Order. “Support Services” means the services provided by Workpath to support Customer’s utilization of the Subscription Services. “Taxes” means any form of taxation of whatever nature and by whatever authority imposed, for example value added tax, sales tax or withholding tax, exclusive of Anwendungen Dritter. "Auftragsdatenverarbeitungsvereinbarung" bezeichnet das unter xxxxx://xxx.xxxxxxxx.xxx/dpa abrufbare Dokument, das Teil des Rahmenvertrages ist. "Offenlegende Partei" bezeichnet den Kunden oder Workpath, der jeweils der anderen Partei vertrauliche Informationen im Rahmen des Vertrags offenlegt. "Exportkontrollgesetze" bedeutet Export- und Importkontrollvorschriften und Sanktionsgesetze, einschließlich, aber nicht beschränkt auf die Gesetze und Vorschriften der Bundesrepublik Deutschland, der Europäischen Union, des Vereinigten Königreichs und der Vereinigten Staaten von Amerika, soweit diese auf die Bereitstellung und Nutzung der Subscription Services anwendbar sind "Gebühren" bezeichnet die in der Bestellung angegebenen Gebühren für die Dienste. "Gesetze" bedeutet alle anwendbaren Gesetze, Regeln, Entscheidungen, Anordnungen, Vorschriften, Urteile und Anforderungen von Regierungsbehörden, die für die Parteien oder Dienste zuständig sind. "Bösartiger Code" bezeichnet Code, Dateien, Skripte, Agenten oder Programme, die Schaden anrichten sollen, einschließlich beispielsweise Viren, Würmer, Zeitbomben und trojanische Pferde. "Bestellung" bezeichnet das Angebot, das Angebotsdokument, das Bestellformular oder ein anderes Bestelldokument für die nach diesem Vertrag zu erbringenden Services, das vom Kunden unterzeichnet und von Workpath durch Gegenzeichnung akzeptiert wird; die Bestellung ist Teil des Vertrags. "Professional Services" bedeutet die in der Bestellung angegebenen Anpassungen von Services, Schulungen, Befähigungen und Beratungsleistungen. "Empfangende Partei" bezeichnet den...
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Examples of Service Level Addendum in a sentence

  • Customer’s sole remedy for breach of this warranty is set forth as “credits” in the Service Level Addendum for SaaS.

  • Manager and Adviser shall adhere to the procedures set forth in the Service Level Addendum, which may be amended from time to time.

  • Measured will use commercially reasonable efforts to provide the Subscription Services in accordance with the Service Level Addendum incorporated into these Terms.

  • The Support Services Addendum and the Service Level Addendum form part of the Services Addendum published on the Nexthink Site.

  • Nexthink shall provide support for the Services in accordance with its then current Support Services Addendum and shall provide the Cloud Services in accordance with its then current Service Level Addendum.

  • In conjunction with the Services, we will provide our standard external media players along with technical support as described in the Service Level Addendum attached to this Agreement (SLA).

  • Manager and Adviser shall adhere to the communication and trading procedures set forth in a Service Level Addendum, which may be amended from time to time.

  • The Support Services Addendum and the Service Level Addendum form part of the Services Addendum published on the Supplier Site.

  • The loan will have a 25-year term, including a grace period of 5 years; an annual interest rate determined in accordance with ADB’s Euro interbank offered rate (EURIBOR)-based lending facility; a commitment charge of 0.15% per year; and such other terms and conditions set forth in the draft loan agreement.

  • Supplier shall provide support for the Services in accordance with the Support Services Addendum provided to the Buyer as part of the Supplier's Application and shall provide the Cloud Services shall additionally be provided in accordance with the Service Level Addendum provided to the Buyer as part of the Supplier's Application.


More Definitions of Service Level Addendum

Service Level Addendum means the document available at xxxxx://xxx.xxxxxxxx.xxx/sla which is part of the Agreement.
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Related to Service Level Addendum

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.

  • Service Schedule means the document entitled “Service Schedule” containing additional terms relating to a particular Service which schedule shall form part of this Agreement;

  • Service Order Form means our standard Service Order Form for Services, or any other order form that we agree with you in writing that incorporates the provisions of this DPA;

  • Addenda/Addendum means supplemental additions, deletions, and modifications to the provisions of the RFP after the release date of the RFP.

  • Service Level Credit is defined in Section 8.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Addendum means a written official modification to an IFB.

  • Service Description means pre-defined descriptions of services found at http://www.sap.com/servicedescriptions current as of the effective date of the Order Form which in conjunction with a Scope Document (if any) defines the Services to be provided and becomes part of the Order Form.

  • Custom Local Area Signaling Service Features (CLASS) means certain call-management service features that are currently available from SBC-13STATE’s local networks. These could include: Automatic Call Back; Automatic Recall; Call Trace; Caller Identification and related blocking features; Calling Number Delivery; Customer Originated Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Terms-of-service agreement means an agreement that controls the relationship between a user and a custodian.

  • SOW means the document specifying, without limitation, the scope, objective, and time frame of the Work that Supplier will perform for Cisco.

  • Work Order means an individually negotiated document that is executed by both Parties and which authorizes a Project, if any, in an indefinite quantity Contract.

  • Service Order or “Contract” or “Agreement” shall mean the Service Order / Agreement and all attached exhibits and documents referred to therein and all terms and conditions thereof together with any subsequent modifications thereto;

  • Service Specific Terms has the meaning given in the G Suite Agreement or Complementary Product Agreement, as applicable, or, if Customer’s G Suite Agreement does not define “Service Specific Terms”, means the then-current terms specific to one or more Core Services for G Suite set out at xxxxx://xxxxxx.xxxxxx.xxx/terms/service-terms/.

  • Scope of Work means the description of Services and Deliverables specified in the Contract and as may be amended.

  • Service Type means the customer class, partial customer class and/or group of customer classes, as set forth in a Transaction Confirmation.

  • Service Descriptions means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time.

  • Attachment A is an itemized list of the estimated election expenses for this Joint Election and the amounts that each Participating Political Subdivision must deposit with the Dallas County Elections Department. It also includes the Deposit Detail for each entity. The Elections Administrator will amend “Attachment A” to reflect the changing estimates of election expenses that are caused by changing circumstances and by the withdrawal of Participating Political Subdivision(s), if any, from this Election Services Contract.

  • Schedule of Work means that schedule attached to the Interconnection Construction Service Agreement setting forth the timing of work to be performed by the Constructing Entity pursuant to the Interconnection Construction Service Agreement, based upon the Facilities Study and subject to modification, as required, in accordance with Transmission Provider’s scope change process for interconnection projects set forth in the PJM Manuals.

  • UK Addendum means the International Data Transfer Addendum issued by the UK Information Commissioner under section 119A(1) of the Data Protection Act 2018 currently found at xxxxx://xxx.xxx.xx/media/for- organisations/documents/4019539/international-data-transfer-addendum.pdf, as may be amended, superseded, or replaced.

  • Data Processing Addendum means Sprinklr’s Data Processing Addendum, located at www.sprinklr.com/legal