Service Level Table definition

Service Level Table means the table set out in Section 3.4
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Service Level Table means the table set out in Section 2.4.
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Service Level Table the table set out in paragraph 5.1. Solution: either of the following outcomes:
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Examples of Service Level Table in a sentence

  • Contractor's repeated failure to meet the Service Levels for Resolution of any Critical Service Errors or High Service Errors, or any combination of such Errors, within the applicable Resolution time set out in the Service Level Table will constitute a material breach under the Contract.

  • Fault: any failure of the Services to operate in all material respects in accordance with the Documentation, including any failure or error referred to in the Service Level Table.

  • In the event of particularly severe errors hindering operations, the Client may demand unin- terrupted efforts to correct them during the support times for errors preventing operations (Error class1) defined in the Service Level Table.

  • The Contractor is obligated to correct errors preventing operations within the error correction time defined in the Service Level Table and shall remain constant contact with the Client throughout this period.

  • Each Support Request shall include the description of the Fault and classification of the Fault as set out in the Service Level Table and provided via email.


More Definitions of Service Level Table

Service Level Table means the table set out in Clause 3.1 of this Annexure B;
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Service Level Table means the table set out in Section Error! Reference source not found.
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Service Level Table means the table set out in paragraph 2.6.2 of the Service Level Terms. "Solution" means either of the following outcomes:
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Service Level Table means [________________].
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Service Level Table means the following table setting forth the service levels attributable to each of the Subscription Services: SERVICE LEVEL TABLE (Service Descriptions) Service Level For Private Campus Subscriptions Service Level For Team Suites and Private Meeting Spaces Subscriptions Critical Issue Response Less than or equal to two (2) hours following receipt of report Less than or equal to four (4) hours, but more than two (2) hours, following receipt of report Non-Critical Issue Response Less than or equal to four (4) hours following receipt of report One (1) business day following receipt of report Escalation support Telephone escalation to customer support as described in this SLA Telephone escalation to customer support as described in this SLA Monthly Uptime Percentage ≥ 99% ≥ 95% Service Credit One (1) day credit for each fifteen (15) consecutive minutes of Downtime in excess of that permitted under the Service Commitment Not applicable Exclusions SLA Exclusions, as defined below, apply SLA Exclusions apply
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Service Level Table the table set out in Appendix A Service Specification: the specific services, functions, and deliverables (if any) to be provided by Us to You as detailed in Appendix B. Solution: either of the following outcomes:
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Service Level Table the table set out in Error! Bookmark not defined.Error! Reference source not found.. Service Levels: the service level responses and response times referred to in the Service Level Table.
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