Severity One definition

Severity One or “Severity-1” means Customer’s production server or other mission critical system(s) are down and no workaround is immediately available and (i) all or a substantial portion of Customer’s mission critical data is at a significant risk of loss or corruption; or (ii) Customer has had a substantial loss of service.

Severity One means an incident or failure with the Lucidity Infrastructure that directly interrupts the production workflow of the business. A business's functionality is severely hampered or prevented, or a situation has arisen that requires immediate attention to prevent loss or damage to the business. There is no workaround available and immediate action is required.

Severity One means Customer’s production system or other mission critical system(s) are down and no workaround such as application level redundancy is immediately available, or (i) all or a substantial portion of Customer’s mission critical data is at a significant risk of loss or corruption; (ii) Customer has had a substantial loss of service or capacity (>10%); or (iii) Customer’s business operations have been severely disrupted.

Examples of Severity One in a sentence

• For each individual Severity One and Severity Two errors that are released to clients (“Quality Escape”), TCS will provide an improvement plan to remediate the problem.

• So long as Palm is using reasonable commercial efforts to recreate reported errors and resolve or reduce Severity One and Severity Two problems in accordance with the action plan provided, Palm’s inability to resolve such problems within the timeframes stated herein or the action plan shall not be deemed a material breach of Section 6.1 or any other provision of the Agreement.

• Severity One (Critical) A severity one (1) issue is a catastrophic hardware failure that is preventing the user from accessing/using the device or a failure which may severely impacting the device functionality, In such case, part or all components are inaccessible or not functioning; and no procedural work around exists.

• Escalation contacts are available during Business Hours to service Essential Support Subscriber’s Severity One business needs.

• No other party, including TDC, is authorized to make any representation or agreement on behalf of the Seller.

More Definitions of Severity One

Severity One. Support is defined as support required to address a fatal program error in the Palm Software which has a critical business impact and precludes significant useful work from being done or, significantly precludes developer and/or end-user operations. "Severity Two" Support is defined as support required to address a program error in the Palm Software which has a significant business impact where important features are unavailable with no acceptable workaround and development operations are seriously impaired. "Severity Three" Support is defined as support required to address a program error in the Palm Software with some business impact, such as important features unavailable but a workaround is available or less significant features are unavailable with no reasonable workaround.

Severity One means Licensee’s use of the Software is completely down, with no immediately available workaround. The Software will not start, or is non--functional in all respects and is negatively affecting or impairing the remote 3rd--party provisioning of virtual instances. Severity One support requires Licensee to have dedicated resources available to work on the issue on an ongoing basis during Licensee’s contractual hours.

Severity One means an error that renders the Software inoperative or causes catastrophic failure in a production environment.

Severity One means: · iPass Hosted Authentication Infrastructure is down or other problems that prevent all users of Authorized Devices from connecting. · Issues regarding Hosted User Services and Hosted User Management.

Severity One means a system-wide failure. The service or software, in a supported configuration, has complete loss of service or resources for which no workaround exists and the Customer’s work cannot reasonably continue. Service cannot reasonably continue until the system is restored, delivery is totally stopped.

Severity One. Means an outage whereby the Customer experiences loss of Service at a Site that cannot be circumvented.

Severity One. Support. 3Com shall use reasonable commercial efforts to resolve or reduce the severity via workaround and/or patch within two (2) business days of the Start Date, or if unable to resolve such problem within such timeframe, 3Com shall provide its action plan within such timeframe and provide regular status updates. A final resolution shall be identified in the action plan. 3Com and JD problem managers shall review incident after two (2) business days and every two (2) business days thereafter until the error has been resolved.