Examples of Severity One in a sentence
So long as Palm is using reasonable commercial efforts to recreate reported errors and resolve or reduce Severity One and Severity Two problems in accordance with the action plan provided, Palm’s inability to resolve such problems within the timeframes stated herein or the action plan shall not be deemed a material breach of Section 6.1 or any other provision of the Agreement.
So long as PalmSource is using best commercial efforts to resolve Severity One problems and reasonable commercial efforts for Severity Two and Severity Three problems in accordance with the action plan provided, PalmSource’s inability to resolve such problems within the timeframes stated herein or the action plan shall not be deemed a material breach of Section 8.3 or any other provision of the Agreement.
BUSINESS CONTINUITY DDA Failure prior to BAI Transmission: Allstate Bank IT will open a problem ticket with Fidelity at a level of "Severity One".
PalmSource shall have no obligation to provide more than [**] total aggregate hours of support and training services (as described in Exhibit E (Development and Training Services) and Exhibit F (Post Development Support) of this Agreement) for problems that are not classified as Severity One and/or Severity Two (as defined on Exhibit F (Post Development Support)) per Contract Year for the Omega Browser.
Tickets are worked by iPass based upon severity prioritization, with Severity One being the highest priority, followed by Severity Two and Severity Three.