Severity Two definition

Severity Two or “Severity-2” means that major functionality is severely impaired such that: (i) operations can continue in a restricted fashion, although long-term productivity might be adversely affected and a temporary workaround is available; or (ii) a major milestone is at risk, ongoing and incremental installations are affected, and a temporary workaround is available.

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Severity Two means a Business's functionality is impeded by the Lucidity Infrastructure. The incident does not affect the core business and/or a temporary workaround solution is available and/or the business can wait a limited time for a permanent solution. If the issue persists it could result in downtime to the business.

Severity Two means when major functionality is severely impaired. Although operations may continue in a restricted fashion, a Licensee’s ability to use the Software has been significantly impaired, with no functional workaround possible. For example, the Software will start, but new instances cannot be provisioned.

Examples of Severity Two in a sentence

• For each individual Severity One and Severity Two errors that are released to clients (“Quality Escape”), TCS will provide an improvement plan to remediate the problem.

• So long as Palm is using reasonable commercial efforts to recreate reported errors and resolve or reduce Severity One and Severity Two problems in accordance with the action plan provided, Palm’s inability to resolve such problems within the timeframes stated herein or the action plan shall not be deemed a material breach of Section 6.1 or any other provision of the Agreement.

• So long as Palm is using reasonable commercial efforts to recreate reported errors and resolve or reduce Severity One and Severity Two problems in accordance with the action plan provided, Palm's inability to resolve such problems within the timeframes stated herein or the action plan shall not be deemed a material breach of Section 7.1 or any other provision of the Agreement.

• A Severity Two Development Issue means (iv) there is a time sensitive question impacting performance or deliverables, or (v) a major subsystem under development is blocked.

• So long as PalmSource is using best commercial efforts to resolve Severity One problems and reasonable commercial efforts for Severity Two and Severity Three problems in accordance with the action plan provided, PalmSource’s inability to resolve such problems within the timeframes stated herein or the action plan shall not be deemed a material breach of Section 8.3 or any other provision of the Agreement.

More Definitions of Severity Two

Severity Two means that major functionality is severely impaired such that: (i) operations can continue in a restricted fashion, although long-term productivity might be adversely affected; or (ii) a major milestone is at risk; or (iii) ongoing and incremental installations are affected; or (iv) only a temporary workaround is available.

Severity Two means: · User community is experiencing difficulty connecting to one or more remote Access Points. · Hosted Authentication or Customer RoamServer configuration requests. · User community is experiencing difficulty deploying the Open Mobile software.

Severity Two means that major functionality of the Customers system is severely impaired such that (i) operations can continue in a restricted fashion, but normal day to day management or configuration of the system has been adversely affected; or (ii) a major deployment milestone is at risk; ongoing and incremental installations or upgrades are affected; (iii) Customer has a minor loss of capacity (<10%); (iv) Customer has loss some or all of their redundancy functionality; or (v) there is a substantial risk of an imminent service outage.

Severity Two means an error that significantly degrades performance of the Software or materially restricts Customer’s use of the functionality of the Software.

Severity Two. We will acknowledge the error within 4 Business Hours of notification, and commence work to resolve the error within 1 Business Day and use our best endeavours to resolve the error within 2 Business Days.

Severity Two. A function or feature is unavailable or is materially unstable, which prevents completion of a task and which is causing major impact on customer servicing and there are work-arounds available but they have significant impact on Your business.

Severity Two or “Severity-2” means that major functionality is severely impaired such that: (i) operations can continue in a restricted fashion, although long-term productivity might be adversely affected and a temporary workaround is available; or