Support Service Levels definition

Support Service Levels means the defined severity levels and corresponding required service level responses, response times, and Resolutions referred to in the Support Service Level definitions.
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Support Service Levels will have the meaning set out in Section 10;
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Support Service Levels means those Support Service Levels set out in the Engagement Letter;
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Examples of Support Service Levels in a sentence

  • Customer agrees not to use Subscription Services with higher Support Service Levels (e.g. Platinum) to provide such higher Support Service Levels to Units with Subscriptions that include lower Support Service Levels (e.g. Gold), unless Customer reports and pays for the higher Support Services Levels on such Units.

  • All maintenance, support and services shall be provided in accordance with the service levels and terms set forth in Exhibit B (Support Service Levels), attached hereto and incorporated herein.

  • All maintenance, support and services shall be provided in accordance with the service levels and terms set forth in Exhibit D (Support Service Levels), attached hereto and incorporated herein.

  • In the event of malfunctions of the Productsup Software and to assist Client with functional issues, Productsup will provide Product and Account Support free of charge, subject to the Product and Account Support Service Levels set out in Annex 3.2 to this Master Services Agreement.

  • Jubelirer, 541 U.S. 267, 361 (2004) (Breyer, J., dissenting) (claiming that accountability is diminished when, due to partisan gerrymandering, “voters find it far more difficult to remove those responsible for a government they do not want”); Branti v.

  • In the event of legal action involving the school and the employee, the personnel file may become part of the proceedings.

  • If the breach relates to the Licensed Software Warranty or Virus Protection Warranty, then Contractor shall correct any such deficiency in the Licensed Software in accordance with the Service Level criteria set forth in Exhibit I (Maintenance and Support; Service Levels).

  • The following tables set forth the Maintenance and Support Service Levels, and Supplier’s obligations with regards to each Priority level.

  • The following Support Service Levels shall be provided during Normal Business Hours.

  • If, during any Reporting Period (as defined in Schedule 4) during the Term or any renewal or extension thereto, GoAmerica fails to provide the Support Services in accordance with all applicable Support Service Levels, then, in addition to all other remedies available to Rogexx xxxer this Agreement or otherwise at law, Rogexx xxxl have no obligation to pay to GoAmerica the "GoAmerica Monthly Access Fee" set out in Section 5 of Schedule 3 relating to such Reporting Period.


More Definitions of Support Service Levels

Support Service Levels and “SLA” means the levels to which the Supplier must perform the Support Services, as set out in Schedule 1;
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Support Service Levels means the levels and timeframes for support as set out in the Maintenance Schedule.
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Related to Support Service Levels

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Service Level Credit is defined in Section 8.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Custom Local Area Signaling Service Features (CLASS) means certain call-management service features that are currently available from SBC-13STATE’s local networks. These could include: Automatic Call Back; Automatic Recall; Call Trace; Caller Identification and related blocking features; Calling Number Delivery; Customer Originated Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Service Drop means a cable that, by its design, capacity and relationship to other cables of the Company, can be reasonably considered to be for the sole purpose of connecting backbone of the Equipment to not more than one individual customer or building point of presence or property;

  • Service Specifications means the following documents, as applicable to the Services under Your order: (a) the Oracle Cloud Hosting and Delivery Policies, the Program Documentation, the Oracle service descriptions, and the Data Processing Agreement described in this Schedule C; (b) Oracle’s privacy policies; and (c) any other Oracle documents that are referenced in or incorporated into Your order. The following do not apply to any non-Cloud Oracle service offerings acquired in Your order, such as professional services: the Oracle Cloud Hosting and Delivery Policies, Program Documentation, and the Data Processing Agreement. The following do not apply to any Oracle Software: the Oracle Cloud Hosting and Delivery Policies, Oracle service descriptions, and the Data Processing Agreement.

  • New Service Customers means all customers that submit an Interconnection Request, a Completed Application, or an Upgrade Request that is pending in the New Services Queue.

  • Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.

  • Service Specification means and include detailed description, statements to technical data, performance characteristics, and standards (Indian as well as) as applicable and as specified in the Contract as well as those specifications relating to Industry standards and codes applicable to the performance of the work, work performance quality and the specifications affecting the works or any additional specification required to be produced by the DCO to meet the design criteria.

  • Maintenance Manual shall have the meaning ascribed to it in Clause 10.7; “Maintenance Programme” shall have the meaning set forth in Clause 14.3; “Maintenance Period” shall have the meaning set forth in Clause 14.1; “Maintenance Requirements” shall have the meaning set forth in Clause14.2;

  • Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.

  • Payment Initiation Service Provider or “PISP” means an authorised third party provider which provides a service that allows that third party to pass payment instructions to us on your behalf in relation to your Account.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • SLA means service level agreement.