Required Service Level. The Required Service Level is the minimally acceptable ordinary-course value for a Service Level Measurement. Any failure to meet or exceed a Required Service Level may constitute, depending upon the facts and circumstances, a material breach of Service Provider’s obligations under the Service Agreement.
Required Service Level. The Parties’ mutual objective is to maintain: (i) a * service level on the Merchandise * (in each case, the “Required Service Level”).
Required Service Level. 6.1. Fluent shall provide monthly service level reports to the Client in accordance with the Service Level statement set out in the SLA.
Required Service Level. The County requires a high level of service from the Contractor. When vending machines malfunction repeatedly or are out of product, it reflects poorly on the County, as well as the Contractor. Further, it negatively impacts Contractor profits and the County’s revenue share. Therefore, vending machines shall be maintained in good working order at all times. Upon notification of a damaged or non-working machine, the Contractor shall notify the County within twenty-four hours of delays and seventy-two (72) hours to repair or replace the machine if it is beyond repair. Service personnel shall check in with the Site Supervisor or their designee when inspecting or repairing vending machines at locations that are manned by Parks and Recreation staff. The machines shall be serviced for routine preventative maintenance (PM) at least semi-annually. A copy of the PM inspection report shall be made available to the County, if requested, within 10 days of receipt of the request. The machines shall be restocked at least once per week Mondays – Fridays between 8:00 am. – 5:00 pm. No restocking is permitted Saturdays or Sundays. Restocking twice per week may be required at some locations during high peak times and may be requested at the Site Supervisor’s discretion. Site Supervisors shall also have the ability to request product changes in their machines as they deem necessary.
Required Service Level. XXXX will provide Licensee with the specifications for all hardware platforms, operating systems, database management systems and any other ancillary products and services required to operate the Software to achieve a satisfactory level of service to eight thousand (8,000) concurrent logged-in Players. To the extent that Licensee discovers after launching the Games that additional servers or products are necessary to achieve a satisfactory level of service at the indicated number(as determined by the parties, acting reasonably), XXXX will pay fifty percent (50%) of the cost of the additional platforms, software or servers acquired by the Licensee in order to achieve the required service level.
Required Service Level. 4.1. Each Service will have the following KPI measures applied to it for the Period: KPI Ref. KPI Measure KPI Achievement Score 1 Reporting The actual number of completed reports sent in on time as detailed in this Agreement where required per service 100% 2 Rectification of plant faults The number of faults fixed first time without recurring within 7 days, divided by the total number of faults occurring in the Period, as a percentage 95% 3 Planned maintenance events carried out on time against plan Number of maintenance activities completed within timescales within the VMI 98%
