Calls resolved by telephone Sample Clauses

Calls resolved by telephone. Call backs resolved by phone shall be paid at a flat rate of $10.08 for each telephone call. Payment will only be payable where the on call pharmacist is legitimately required to resolve a clinical / patient specific enquiry by phone using resources from home (which may include logging into DHB IT systems or funded databases) which would otherwise have required the on call pharmacist to return to their place of work to resolve.
Sample 1Sample 2Sample 3
AutoNDA by SimpleDocs
Calls resolved by telephone. 9.3.1 Where an employee is on call and is not required to return to their place of work but provides assistance by telephone for calls which meet the criteria detailed below, the employee will be paid $15 flat rate for each 15-minute duration (or part thereof): 9.3.2 Second or subsequent calls commencing and finishing within the minimum period covered by an earlier telephone call shall not be paid for; and 9.3.3 Where a telephone call commences before and continues beyond the end of a minimum period for a previous telephone call, payment shall be made as if the employee had worked continuously from the beginning of the previous telephone call to the end of the later telephone call; and 9.3.4 Where an employee is unable to resolve the issue over the telephone and are required to return to the workplace to resolve the same issue, the employee will be paid in accordance with 9 and will not receive payment under this clause 9.3 as well. 9.3.5 Criteria for claimable telephone calls: - pharmacist is legitimately required to resolve a clinical or patient specific enquiry using resources from home (which may include logging into the Employers IT systems or funded databases) - Calls related to arranging access/ transport of stock excluding imprest or emergency medication cupboard supply. The employer may exercise a discretion to make this payment where imprest/emergency medication supply queries required an immediate response to ensure patient safety in emergency situations. Provided that the requirements of clause 6.6 will not apply where an employee provides assistance by telephone in accordance with this provision.
Sample 1Sample 2Sample 3
Calls resolved by telephone. 7.4.1 Where an employee rostered on call receives a call and is able to resolve the issue or provide the necessary assistance remotely without the need to return to the workplace then the employee will be paid: i. a flat rate $15.00 for calls of up to 15 minutes inclusive, or ii. their relevant overtime or penal rate under clause 6 for the duration of the call where this is greater than 15 minutes. 7.4.2 Where more than one call is received and resolved within the same 15-minute period, the payment in 7.4.1(i). shall only be made once or, where the combined time extends beyond 15 minutes, paid under 7.4.1(ii) as one call. 7.4.3 Notwithstanding the above, where superior alternate remote on call payment arrangements are formally in place at the commencement of this Collective Agreement these shall continue to operate on their terms until agreed otherwise by the parties.
Sample 1Sample 2
Calls resolved by telephone. 9.3.1 Where an employee rostered on call receives a call and is able to resolve the issue or provide the necessary assistance remotely without the need to return to the workplace then the employee will be paid: i. a flat rate $15.00 for calls of up to 15 minutes inclusive, or ii. their relevant overtime or penal rate under clause 8 for the duration of the call where this is greater than 15 minutes. 9.3.2 Where more than one call is received and resolved within the same 15-minute period, the payment in 9.3.1(i). shall only be made once or, where the combined time extends beyond 15 minutes, paid under 9.3.1(ii) as one call. 9.3.3 Notwithstanding the above, where superior alternate remote on call payment arrangements are formally in place at the commencement of this Collective Agreement these shall continue to operate on their terms until agreed otherwise by the parties 9.3.4 If employees are subjected to nuisance calls whether on call or not on call, these need to be reported to their manager who shall work with the union to develop local solutions to minimise their occurrence.
Sample 1Sample 2

Related to Calls resolved by telephone

  • NOTICE OF GENERAL MEETINGS At least seven clear days’ notice in writing counting from the date service is deemed to take place as provided in these Articles specifying the place, the day and the hour of the meeting and the general nature of the business, shall be given in the manner hereinafter provided or in such other manner (if any) as may be prescribed by the Company by Ordinary Resolution to such Persons as are, under these Articles, entitled to receive such notices from the Company, but with the consent of all the Shareholders entitled to receive notice of some particular meeting and attend and vote thereat, that meeting may be convened by such shorter notice or without notice and in such manner as those Shareholders may think fit.

  • Meetings and Conferences ‌ From time to time the Government may require attendance at Government conferences and meetings at no additional cost to the Government.

  • Conference Telephone Meetings Directors or members of any committee of the Board may participate in a meeting of the Board or such committee by means of conference telephone or similar communications equipment by means of which all persons participating in the meeting can hear each other, and such participation in a meeting shall constitute presence in person at such meeting.

  • Contract Negotiations Meetings Where operational requirements permit, the Employer will grant leave without pay to an employee for the purpose of attending contract negotiations meetings on behalf of the Institute.

  • Action by Written Consent or Telephone Conference Any action permitted or required by the Act, the Certificate or this Agreement to be taken at a meeting of the Members may be taken without a meeting if a consent in writing, setting forth the action to be taken, is signed by the Majority Members. Such consent shall have the same force and effect as a unanimous vote at a meeting and may be stated as such in any document or instrument filed with the Secretary of State of Delaware, and the execution of such consent shall constitute attendance or presence in person at a meeting of the Members. Subject to the requirements of the Act, the Certificate or this Agreement for notice of meetings, unless otherwise restricted by the Certificate, the Members may participate in and hold a meeting by means of a telephone conference or similar communications equipment by means of which all persons participating in the meeting can hear each other, and participation in such meeting shall constitute attendance and presence in person at such meeting.

  • Meetings by Telephone Members may participate in and hold such meeting by means of conference telephone, video conference or similar communications equipment by means of which all persons participating in the meeting can hear each other. Participation in such a meeting shall constitute presence in person at such meeting, except where a Member participates in the meeting for the express purpose of objecting to the transaction of any business on the ground that the meeting is not lawfully called or convened.

  • Production of Witnesses; Records; Cooperation (a) After the Effective Time, each Party shall use its commercially reasonable efforts to make available to the other Party, upon written request, the former, current and future directors, officers, employees, other personnel and agents of the members of its respective Group as witnesses and any books, records or other documents within its control or which it otherwise has the ability to make available without undue burden, to the extent that any such Person (giving consideration to business demands of such directors, officers, employees, other personnel and agents) or books, records or other documents may reasonably be required in connection with any Action in which the requesting Party (or member of its Group) may from time to time be involved, regardless of whether such Action is a matter with respect to which indemnification may be sought hereunder. The requesting Party shall bear all costs and expenses in connection therewith. (b) If an Indemnifying Party chooses to defend or to seek to compromise or settle any Third-Party Claim, the other Party shall make available to such Indemnifying Party, upon written request, the former, current and future directors, officers, employees, other personnel and agents of the members of its respective Group as witnesses and any books, records or other documents within its control or which it otherwise has the ability to make available without undue burden, to the extent that any such Person (giving consideration to business demands of such directors, officers, employees, other personnel and agents) or books, records or other documents may reasonably be required in connection with such defense, settlement or compromise, or such prosecution, evaluation or pursuit, as the case may be, and shall otherwise cooperate in such defense, settlement or compromise, or such prosecution, evaluation or pursuit, as the case may be. (c) Without limiting the foregoing, the Parties shall cooperate and consult to the extent reasonably necessary with respect to any Actions. (d) Without limiting any provision of this Section 6.7, each of the Parties agrees to cooperate, and to cause each member of its respective Group to cooperate, with each other in the defense of any infringement or similar claim with respect any Intellectual Property and shall not claim to acknowledge, or permit any member of its respective Group to claim to acknowledge, the validity or infringing use of any Intellectual Property of a third Person in a manner that would hamper or undermine the defense of such infringement or similar claim. (e) The obligation of the Parties to provide witnesses pursuant to this Section 6.7 is intended to be interpreted in a manner so as to facilitate cooperation and shall include the obligation to provide as witnesses inventors and other officers without regard to whether the witness or the employer of the witness could assert a possible business conflict (subject to the exception set forth in the first sentence of Section 6.7(a)).

  • Contract Negotiation Meetings When operational requirements permit, the Employer will grant leave without pay to an employee for the purpose of attending contract negotiation meetings on behalf of the Alliance. Preparatory Contract Negotiation Meetings

  • Information Submission by Connecting Transmission Owner The initial information submission by Connecting Transmission Owner shall occur no later than one hundred eighty (180) Calendar Days prior to Trial Operation and shall include New York State Transmission System information necessary to allow the Developer to select equipment and meet any system protection and stability requirements, unless otherwise mutually agreed to by the Developer and Connecting Transmission Owner. On a monthly basis Connecting Transmission Owner shall provide Developer and NYISO a status report on the construction and installation of Connecting Transmission Owner’s Attachment Facilities and System Upgrade Facilities and System Deliverability Upgrades, including, but not limited to, the following information: (1) progress to date; (2) a description of the activities since the last report; (3) a description of the action items for the next period; and (4) the delivery status of equipment ordered.

  • PROCEEDINGS AT GENERAL MEETINGS No business shall be transacted at any meeting unless a quorum is present. A Member counts towards the quorum by being present either in person or by proxy. Two persons entitled to vote upon the business to be transacted, each being a Member or a proxy of a Member or a duly authorised representative of a Member organisation shall constitute a quorum.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!