Calls resolved by telephone. 9.3.1 Where an employee is on call and is not required to return to their place of work but provides assistance by telephone for calls which meet the criteria detailed below, the employee will be paid $15 flat rate for each 15-minute duration (or part thereof):
Calls resolved by telephone. Call backs resolved by phone shall be paid at a flat rate of $10.08 for each telephone call. Payment will only be payable where the on call pharmacist is legitimately required to resolve a clinical / patient specific enquiry by phone using resources from home (which may include logging into DHB IT systems or funded databases) which would otherwise have required the on call pharmacist to return to their place of work to resolve.
Calls resolved by telephone. 9.3.1 Where an employee rostered on call receives a call and is able to resolve the issue or provide the necessary assistance remotely without the need to return to the workplace then the employee will be paid:
