COMPLAINTS AND REQUESTS Clause Samples
The 'Complaints and Requests' clause establishes a formal process for parties to raise concerns or make specific requests related to the agreement. Typically, it outlines how complaints should be submitted, the timeframe for responses, and the responsibilities of each party in addressing issues or fulfilling requests. For example, it may require written notice of complaints and set deadlines for resolution. This clause ensures that any problems or needs that arise during the contract are handled efficiently and transparently, helping to prevent misunderstandings and maintain a cooperative relationship between the parties.
COMPLAINTS AND REQUESTS. All housekeeping concerns and/or requests made to the contractor will be done in writing via e- mail. Concerns and/or requests should be addressed between the Contractor and Building Manager or Director of Facilities Management. A resolution shall be addressed by the contractor within 24 hours. If there is a performance deficiency, a Corrective Action Report (CAR) may be used. Complete this form to report concerns with vendors or commodities. Be sure to furnish as much detail as possible. ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/divisionwide/forms.shtml
COMPLAINTS AND REQUESTS. All housekeeping complaints and/or requests made to the contractor will be done in writing by e-mail. When possible, complaints will be addressed within 24 hours.
COMPLAINTS AND REQUESTS. 25.5.1. Any complaints or requests should be introduced via the Bank’s Customer Happiness Centre. This self-service is a service which generates automated answers.
25.5.2. Clients also have a direct access to a chat with human employees. This chat will be available on business days and during business working hours (9:00 am to 5:00 pm). Bank business days are subject to changes. Please refer to the Bank’s FAQ for more information on the bank business days. If the need arises, contacts by text messages, phone or email will be organised.
25.5.3. Clients who have lost their phone and cannot access the relevant section of the Bank’s Website (for example due to card restriction) may reach the emergency centre using the phone number, which he/she finds in the Bank’s FAQ. Please note that this channel should only be used if the relevant section of the Bank’s App or Website are unavailable.
25.5.4. A Client who wants to report an issue should refer to the relevant instructions available on the App or the FAQ. The Customer Happiness Centre will always attempt to find an adequate solution in a reasonable timeframe.
25.5.5. If the Client is of the opinion that the Customer Happiness Centre did not find an appropriate solution to his/her problem, he/she will be able to start an official complaint procedure with the Bank. Complaints will be handled within the timeframe provided by applicable regulation. Answers and complaints resolution shall be sent in PDF format to an e-mail address of the Client, provided during the on-boarding process.
25.5.6. Clients who qualify as consumers (natural persons acting outside the scope of their professional activities) and who are not satisfied with the Bank’s position may contact: ● the Belgian Ombudsman in financial matters (“Ombudsfin”): Ombudsfin North Gate II, Roi ▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇, ▇ (▇▇▇ ▇) ▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ Email : ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇ Fax : +▇▇ ▇ ▇▇▇ ▇▇ ▇▇ Web : ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇/ and/or ● The UK Financial Ombudsman: Financial Ombudsman ▇▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇, ▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ Tel.: ▇▇▇▇ ▇▇▇ ▇▇▇▇ Web: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/