Covered California Activities to Promote Enrollment. Covered California will take such action as it deems necessary and feasible to develop and implement programs and activities to support Contractor in its marketing and enrollment efforts, in accordance with applicable laws, rules and regulations. Such activities may include making available the following programs and resources for use by or for the benefit of Contractor:
Covered California Activities to Promote Enrollment. Covered California will take such action as it deems is necessary and feasible to develop and implement programs and activities to support Contractor in its marketing and enrollment efforts, in accordance with applicable laws, rules and regulations. Such activities may include making available the following programs and resources for use by or for the benefit of Contractor:
(a) Education, marketing and outreach programs that will seek to increase enrollment through Covered California and inform consumers, including Contractor’s current Enrollees, that there is a range of QDPs available in Covered California in addition to Contractor’s QDPs;
(b) A standard interface through which Contractor shall electronically accept the initial binding payment (via credit card, debit card, Automated Clearing House or other mutually acceptable web-based payment, which may include accepting online credit card payments, and all general-purpose pre- paid debit cards and credit card payment) to effectuate coverage and accept subsequent premium payment in Covered California for Small Business;
(c) Complete documentation and reasonable testing timelines for interfaces with Covered California’s eligibility and enrollment system;
(d) Eligibility and enrollment training for Contractor’s staff and for licensed agents and brokers;
(e) Joint marketing activities of Covered California, Contractor and other dental plan issuers designed to drive awareness and enrollment in Covered California;
(f) Covered California will treat as confidential, all Contractor marketing plans, materials, and spend reports consistent with Section
1.4.1. The obligation of Covered California to maintain confidentiality of this information shall survive termination or expiration of this Agreement;
(g) Covered California’s annual marketing plans, including Open Enrollment Period and Special Enrollment Period, and retention and renewal efforts; and
(h) Customer service support that will include substantially extended customer service hours during Open Enrollment Periods. Dental Plan Issuers in Covered California for Small Business are not required to provide Customer Service support on weekends.
