Customer Dispute Resolution. Provided herein is the list of the following disputes that may arise during the order fulfillment process for which Seller will be accountable. Also mentioned some examples of these cases under "Description" column and have mentioned the "Final investigation" and "Party to be Charged
Customer Dispute Resolution. SNO Customer Issue Bucket Description Final Investigation Party to be Charged Cost to be borne by the Seller Penalty to be charged to the Seller 1 Defective Order Received Eg. - Stale food, food not fit for consumption, lesser quantity received than ordered, expired Product, Product with lesser shelf life as per applicable law. etc. Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services. As per the Agreement 2 Fake Product received Eg - Buyer has received a cheap imitation of the Product ordered or a counterfeit Product Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services As per the Agreement 3 Wrong Specifications (not in line as what is mentioned on website) E.g. – Buyer received white bread instead of brown bread as shown on Paytm Ecommerce’ website or a Buyer ordered Product of 1kg as shown on Paytm Ecommerce’ website and got delivered two packs of 500gms each etc. Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services As per the Agreement 4 Warranty issue E.g. – Warranty (if applicable) not made available to the Buyer Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services As per the Agreement 5 Item is used/Damaged/Brand box Seal is broken Eg. Buyer received used/damaged Product or received Product with tampered brand box or broken seal Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services. As per the Agreement 6 Freebies missing Eg. Buyer received partial products Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services As per the Agreement Note: Penalty shall be charged to the Seller as per sole discretion of the Paytm Ecommerce.
Customer Dispute Resolution. (a) Voluntary submission of claims to dispute or settlement procedures. No na- tional bank may enter into any agree- ment or understanding with a retail forex customer in which the customer agrees, prior to the time a claim or grievance arises, to submit such claim or grievance to any settlement proce- dure unless the following conditions are satisfied:
Customer Dispute Resolution. Further, in case of return or replacement of Product due to any reason as mentioned in the Agreement or below mention table, Seller shall be liable to pay various fees and charges as per the below mention table :-
Customer Dispute Resolution. 8.1. If a customer feels their complaint has not been resolved by you, they may raise a dispute with us as part of Catch Marketplace Dispute Resolution Process.
Customer Dispute Resolution. Provided herein is the list of the following disputes that may arise during the order fulfillment process for which Seller will be accountable. Also mentioned some examples of these cases under “Description” column and have mentioned the “Final investigation” and “Party to be Charged SNO Customer Issue Bucket Description Final Investigation Party to be Charged Penalty amount to be paid to Paytm Ecommerce 1. Defective Order Received Eg- Phone not starting Seller As per Agreement 2. MRP Difference Eg-MRP difference on the website and on the product received MRP of Product dispatch (D)< MRP listed on Xxxxx.xxx (P) Seller As per Agreement
Customer Dispute Resolution. Resolve customer complaints, in its reasonable discretion, in accordance with its customary good business practices with an emphasis on customer satisfaction. Should customer complaints occur frequently, Operator agrees to develop a satisfactory policy to resolve complaints.
