Customer Dispute Resolution. Provided herein is the list of the following disputes that may arise during the order fulfillment process for which Seller will be accountable. Also mentioned some examples of these cases under "Description" column and have mentioned the "Final investigation" and "Party to be Charged
Customer Dispute Resolution. (a) Voluntary submission of claims to dispute or settlement procedures. No na- tional bank may enter into any agree- ment or understanding with a retail forex customer in which the customer agrees, prior to the time a claim or grievance arises, to submit such claim or grievance to any settlement proce- dure unless the following conditions are satisfied:
(1) Signing the agreement is not a condition for the customer to use the services offered by the national bank.
(2) If the agreement is contained as a clause or clauses of a broader agree- ment, the customer separately en- dorses the clause or clauses.
(3) The agreement advises the retail forex customer that, at such time as the customer notifies the national bank that the customer intends to sub- mit a claim to arbitration, or at such time the national bank notifies the customer of its intent to submit a claim to arbitration, the customer will have the opportunity to choose a per- son qualified in dispute resolution to conduct the proceeding.
(4) The agreement must acknowledge that the national bank will pay any in- cremental fees that may be assessed in connection with the dispute resolution, unless it is determined in the pro- ceeding that the retail forex customer has acted in bad faith in initiating the proceeding.
(5) The agreement must include the following language printed in large boldface type: Two forums exist for the resolution of dis- putes related to retail forex transactions: civil court litigation and arbitration con- ducted by a private organization. The oppor- tunity to settle disputes by arbitration may VerDate Sep<11>2014 19:17 Aug 25, 2023 Jkt 259035 PO 00000 Frm 00859 Fmt 8010 Sfmt 8010 Q:\12\12V1.TXT PC31 in some cases provide benefits to customers, including the ability to obtain an expedi- tious and final resolution of disputes without incurring substantial cost. Each customer must individually examine the relative mer- its of arbitration and consent to this arbitra- tion agreement must be voluntary. By signing this agreement, you: (1) May be waving your right to sue in a court of law; and (2) are agreeing to be bound by arbitra- tion of any claims or counterclaims that you or [name of entity] may submit to arbitra- tion under this agreement. In the event a dispute arises, you will be notified if [name of entity] intends to submit the dispute to arbitration. You need not sign this agreement to open or maintain a retail forex account with [name of entity].
Customer Dispute Resolution. Further, in case of return or replacement of Product due to any reason as mentioned in the Agreement or below mention table, Supplier shall be liable to pay various fees and charges as per the below mention table :-
Customer Dispute Resolution. 8.1. If a customer feels their complaint has not been resolved by you, they may raise a dispute with us as part of Catch Marketplace Dispute Resolution Process.
8.2. You agree and authorise us to handle the customer’s complaint at our reasonable discretion, but in accordance with our published policies from time to time. This authorisation extends to issuing the customer with a refund for the goods. All refunds provided under this clause are Authorised Deductions in accordance with clause 9.1(b).
Customer Dispute Resolution. Provided herein is the list of the following disputes that may arise during the Order fulfillment process for which Seller will be accountable. Also mentioned some examples of these cases under “Description” column and have mentioned the “Final investigation” and “Party to be Charged SNO Customer Issue Bucket Description Final Investigation Party to be Charged Cost to be borne by the Seller Penalty to be charged to the Seller 1 Defective Order Received Eg- Phone not starting Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services As per the Agreement 2 Fake Product received Eg - Buyer has received a fake phone Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services As per the Agreement 3 Wrong Specifications (not in line as what is mentioned on website) E.
Customer Dispute Resolution. Provided herein is the list of the following disputes that may arise during the order fulfillment process for which Seller will be accountable. Also mentioned some examples of these cases under the “Description” column and have mentioned the “Final investigation” and “Party to be Charged; SNO Customer Issue Bucket Description Final Investigation Party to be Charged The cost to be borne by the Seller Penalty to Be Charged to the Seller 1 Defective Order Received E.g. - Headphones not working Investigation required, debit on Xxxxxxxxxxx.xxx, discretion Seller Payment Collection Fee + Courier Charges for forwarding & reverse logistics services As per the Agreement 2 Fake Product Received E.g. - Buyer has received a fake Headphones Investigation required, debit on Xxxxxxxxxxx.xxx’ discretion Seller Payment Collection Fee + Courier Charges for forward & reverse logistics services As per the Agreement 3 Wrong Specifications (not in line as what is mentioned on website) E.
Customer Dispute Resolution. Provided herein is the list of the following disputes that may arise during the order fulfillment process for which Seller will be accountable. Also mentioned some examples of these cases under “Description” column and have mentioned the “Final investigation” and “Party to be Charged SNO Customer Issue Bucket Description Final Investigation Party to be Charged Penalty amount to be paid to Paytm Ecommerce 1. Defective Order Received Eg- Phone not starting Seller As per Agreement 2. MRP Difference Eg-MRP difference on the website and on the product received MRP of Product dispatch (D)< MRP listed on Xxxxx.xxx (P) Seller As per Agreement
Customer Dispute Resolution. Resolve customer complaints, in its reasonable discretion, in accordance with its customary good business practices with an emphasis on customer satisfaction. Should customer complaints occur frequently, Operator agrees to develop a satisfactory policy to resolve complaints.
Customer Dispute Resolution. SNO Customer Issue Bucket Description Final Investigation Party to be Charged Cost to be borne by the Seller Penalty to be charged to the Seller 1 Defective Order Received Eg. - Stale food, food not fit for consumption, lesser quantity received than ordered, expired Product, Product with lesser shelf life as per applicable law. etc. Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services. As per the Agreement 2 Fake Product received Eg - Buyer has received a cheap imitation of the Product ordered or a counterfeit Product Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services As per the Agreement 3 Wrong Specifications (not in line as what is mentioned on website) E.
