Customer Dispute Resolution Sample Clauses

Customer Dispute Resolution. Provided herein is the list of the following disputes that may arise during the order fulfillment process for which Seller will be accountable. Also mentioned some examples of these cases under "Description" column and have mentioned the "Final investigation" and "Party to be Charged
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Customer Dispute Resolution. (a) Voluntary submission of claims to dispute or settlement procedures. No na- tional bank may enter into any agree- ment or understanding with a retail forex customer in which the customer agrees, prior to the time a claim or grievance arises, to submit such claim or grievance to any settlement proce- dure unless the following conditions are satisfied: (1) Signing the agreement is not a condition for the customer to use the services offered by the national bank. (2) If the agreement is contained as a clause or clauses of a broader agree- ment, the customer separately en- dorses the clause or clauses. (3) The agreement advises the retail forex customer that, at such time as the customer notifies the national bank that the customer intends to sub- mit a claim to arbitration, or at such time the national bank notifies the customer of its intent to submit a claim to arbitration, the customer will have the opportunity to choose a per- son qualified in dispute resolution to conduct the proceeding. (4) The agreement must acknowledge that the national bank will pay any in- cremental fees that may be assessed in connection with the dispute resolution, unless it is determined in the pro- ceeding that the retail forex customer has acted in bad faith in initiating the proceeding. (5) The agreement must include the following language printed in large boldface type: Two forums exist for the resolution of dis- putes related to retail forex transactions: civil court litigation and arbitration con- ducted by a private organization. The oppor- tunity to settle disputes by arbitration may VerDate Sep<11>2014 19:17 Aug 25, 2023 Jkt 259035 PO 00000 Frm 00859 Fmt 8010 Sfmt 8010 Q:\12\12V1.TXT PC31 in some cases provide benefits to customers, including the ability to obtain an expedi- tious and final resolution of disputes without incurring substantial cost. Each customer must individually examine the relative mer- its of arbitration and consent to this arbitra- tion agreement must be voluntary. By signing this agreement, you: (1) May be waving your right to sue in a court of law; and (2) are agreeing to be bound by arbitra- tion of any claims or counterclaims that you or [name of entity] may submit to arbitra- tion under this agreement. In the event a dispute arises, you will be notified if [name of entity] intends to submit the dispute to arbitration. You need not sign this agreement to open or maintain a retail forex account with [name of entity].
Sample 1
Customer Dispute Resolution. Further, in case of return or replacement of Product due to any reason as mentioned in the Agreement or below mention table, Seller shall be liable to pay various fees and charges as per the below mention table :-
Sample 1
Customer Dispute Resolution. Resolve customer complaints, in its reasonable discretion, in accordance with its customary good business practices with an emphasis on customer satisfaction. Should customer complaints occur frequently, Operator agrees to develop a satisfactory policy to resolve complaints.
Sample 1
Customer Dispute Resolution. 8.1. If a customer feels their complaint has not been resolved by you, they may raise a dispute with us as part of Catch Marketplace Dispute Resolution Process. 8.2. You agree and authorise us to handle the customer’s complaint at our reasonable discretion, but in accordance with our published policies from time to time. This authorisation extends to issuing the customer with a refund for the goods. All refunds provided under this clause are Authorised Deductions in accordance with clause 9.1(b).
Sample 1
Customer Dispute Resolution. Provided herein is the list of the following disputes that may arise during the order fulfillment process for which Seller will be accountable. Also mentioned some examples of these cases under the “Description” column and have mentioned the “Final investigation” and “Party to be Charged; SNO Customer Issue Bucket Description Final Investigation Party to be Charged The cost to be borne by the Seller Penalty to Be Charged to the Seller 1 Defective Order Received E.g. - Headphones not working Investigation required, debit on Xxxxxxxxxxx.xxx, discretion Seller Payment Collection Fee + Courier Charges for forwarding & reverse logistics services As per the Agreement 2 Fake Product Received E.g. - Buyer has received a fake Headphones Investigation required, debit on Xxxxxxxxxxx.xxx’ discretion Seller Payment Collection Fee + Courier Charges for forward & reverse logistics services As per the Agreement 3 Wrong Specifications (not in line as what is mentioned on website) E.
Sample 1
Customer Dispute Resolution. Provided herein is the list of the following disputes that may arise during the Order fulfillment process for which Seller will be accountable. Also mentioned some examples of these cases under “Description” column and have mentioned the “Final investigation” and “Party to be Charged SNO Customer Issue Bucket Description Final Investigation Party to be Charged Cost to be borne by the Seller Penalty to be charged to the Seller 1 Defective Order Received Eg- Phone not starting Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services As per the Agreement 2 Fake Product received Eg - Buyer has received a fake phone Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services As per the Agreement 3 Wrong Specifications (not in line as what is mentioned on website) E.
Sample 1
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Customer Dispute Resolution. SNO Customer Issue Bucket Description Final Investigation Party to be Charged Cost to be borne by the Seller Penalty to be charged to the Seller 1 Defective Order Received Eg. - Stale food, food not fit for consumption, lesser quantity received than ordered, expired Product, Product with lesser shelf life as per applicable law. etc. Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services. As per the Agreement 2 Fake Product received Eg - Buyer has received a cheap imitation of the Product ordered or a counterfeit Product Investigation required, debit on Paytm Ecommerce’ discretion Seller Payment Collection Fees + Courier Charges for forward & reverse logistics services As per the Agreement 3 Wrong Specifications (not in line as what is mentioned on website) E.
Sample 1
Customer Dispute Resolution. Provided herein is the list of the following disputes that may arise during the order fulfillment process for which Seller will be accountable. Also mentioned some examples of these cases under “Description” column and have mentioned the “Final investigation” and “Party to be Charged SNO Customer Issue Bucket Description Final Investigation Party to be Charged Penalty amount to be paid to Paytm Ecommerce 1. Defective Order Received Eg- Phone not starting Seller As per Agreement 2. MRP Difference Eg-MRP difference on the website and on the product received MRP of Product dispatch (D)< MRP listed on Xxxxx.xxx (P) Seller As per Agreement
Sample 1

Related to Customer Dispute Resolution

  • I2 Dispute Resolution The Parties shall attempt in good faith to negotiate a settlement to any dispute between them arising out of or in connection with the Contract within twenty (20) Working Days of either Party notifying the other of the dispute and such efforts shall involve the escalation of the dispute to the finance director of the Contractor and the commercial director of the Authority.

  • Third Party Dispute Resolution The Consulting Firm shall (i) consider only the items that are then disputed by the parties, (ii) shall be bound by the terms of the Agreement and (iii) shall only make a determination of such disputed matters in favor of the proposal made by the Purchasers or the Sellers (as may be presented by each party to the Consulting Firm in writing, which shall be shared with the other party) and shall not make an independent proposal. The Consulting Firm shall prepare a written determination of any disputed matters and deliver the determination to the Purchasers and the Sellers within fifteen (15) Business Days after the date the Consulting Firm is engaged. Each party shall cooperate fully with the Consulting Firm, including by using reasonable best efforts to provide the information, data and work papers to the extent permitted by applicable Law, so as to enable the Consulting Firm to make a determination of the disputed items as quickly as practicable. The Corrective Action Plan shall be finalized in accordance with the Consulting Firm’s determination of the disputed matters.

  • Customer Service, Dispute Resolution If you have a question about your XOOM charges or service you may contact XOOM directly by calling 0-000-000-0000 Monday – Friday 8 (eight) a.m. to 11 (eleven)p.m.

  • Dispute Resolution All or any disputes arising out or touching upon or in relation to the terms and conditions of this Agreement, including the interpretation and validity of the terms thereof and the respective rights and obligations of the Parties, shall be settled amicably by mutual discussion, failing which the same shall be settled through the adjudicating officer appointed under the Act.

  • Alternate Dispute Resolution In the event of any issue of controversy under this Agreement, the PARTIES may pursue Alternate Dispute Resolution procedures to voluntarily resolve those issues. These procedures may include, but are not limited to, conciliation, facilitation, mediation, and fact finding.

  • Applicable Law; Dispute Resolution i. This Agreement, and all claims, disputes or disagreements arising out of or connected with this Agreement, its validity or any breach thereof, shall be governed by the laws in effect in the State of Texas (excluding conflicts of laws provisions), and to the extent applicable to maritime issues, the maritime laws of the United States (excluding conflict of laws provisions). ii. PHA and Carrier desire to resolve any dispute, which may arise in connection with the Agreement in a timely and efficient manner. The parties therefore agree that the parties will attempt to resolve disputes arising hereunder in accordance with the following procedures. iii. Either party may request the other to attend a meeting for the purpose of resolving any dispute or disagreement arising from the provisions specified in the Agreement. Said meeting shall be held either in person in Houston, Texas, or by telephone within five (5) business days of receipt of written request specifying a brief description of the dispute, the monetary amount involved if known, and the remedies sought. iv. If the matter is not resolved in such meeting, or if such meeting is not held, either party may make written demand to attempt to resolve such dispute by non-binding mediation. Within seven (7) days after service of written notice on the other party demanding mediation, the parties in dispute shall jointly agree upon a mediator, and within thirty (30) days thereafter the parties shall undertake such mediation in Houston, Texas. In no event shall the parties be obligated to pursue mediation that does not resolve the issue within thirty

  • Informal Dispute Resolution (a) Prior to the initiation of formal dispute resolution procedures (i.e., arbitration), the Parties shall first attempt to resolve their dispute at the senior manager level. If that level of dispute resolution is not successful, the Parties shall proceed informally, as follows: (i) Upon the written request of either Party, each Party shall appoint a designated representative who does not otherwise devote substantially full time to performance under this Agreement, whose task it will be to meet for the purpose of endeavoring to resolve such dispute. (ii) The designated representatives shall meet as often as the Parties reasonably deem necessary in order to gather and furnish to the other all information with respect to the matter in issue that the Parties believe to be appropriate and germane in connection with its resolution. The representatives shall discuss the problem and attempt to resolve the dispute without the necessity of any formal proceeding. (iii) During the course of discussion, all reasonable requests made by one Party to another for non-privileged non-confidential information reasonably related to this Agreement shall be honored so that each of the Parties may be fully advised of the other's position. (iv) The specific format for the discussions shall be left to the discretion of the designated representatives. (b) Prior to instituting formal proceedings, the Parties will first have their chief executive officers meet to discuss the dispute. This requirement shall not delay the institution of formal proceedings past any statute of limitations expiration or for more than fifteen (15) days. (c) Subject to Subsection (b), formal proceedings for the resolution of a dispute may not be commenced until the earlier of: (i) The designated representatives concluding in good faith that amicable resolution through continued negotiation of the matter does not appear likely; or (ii) Thirty (30) days after the initial written request to appoint a designated representative pursuant to Subsection (a), above, (this period shall be deemed to run notwithstanding any claim that the process described in this Section 11.2 was not followed or completed). (d) This Section 11.2 shall not be construed to prevent a Party from instituting, and a Party is authorized to institute, formal proceedings earlier to avoid the expiration of any applicable limitations period, or to preserve a superior position with respect to other creditors or as provided in Section 11.6(a).

  • Dispute Resolution Process Any claim, dispute or other matter in question not resolved by the process identified in Paragraph

  • Informal Dispute Resolution Process 1. In the event there is a dispute under this Centralized Contract, the Contractor, OGS and Authorized User agree to exercise their best efforts to resolve the dispute as soon as possible. The Contractor, OGS and Authorized User shall, without delay, continue to perform their respective obligations under this Centralized Contract which are not affected by the dispute. Primary responsibility for resolving any dispute arising under this Centralized Contract shall rest with the Authorized User’s Contractor Coordinators and the Contractor’s Account Executive and the State & Local Government Regional General Manager. 2. In the event the Authorized User is dissatisfied with the Contractor’s Products provided under this Centralized Contract, the Authorized User shall notify the Contractor in writing pursuant to the terms of the Contract. In the event the Contractor has any disputes with the Authorized User, the Contractor shall so notify the Authorized User in writing. If either party notifies the other of such dispute, the other party shall then make good faith efforts to solve the problem or settle the dispute amicably, including meeting with the party’s representatives to attempt diligently to reach a satisfactory result through negotiation. 3. If negotiation between the Contractor and Authorized User fails to resolve any such dispute to the satisfaction of the parties within fourteen (14) business days or as otherwise agreed to by the Contractor and Authorized User, of such notice, then the matter shall be submitted to the State's Contract Administrator and the Contractor’s senior executive officer representative. Such representatives shall meet in person and shall attempt in good faith to resolve the dispute within the next fourteen (14) business days or as otherwise agreed to by the parties. This meeting must be held before either party may seek any other method of dispute resolution, including judicial or governmental resolutions. Notwithstanding the foregoing, this section shall not be construed to prevent either party from seeking and obtaining temporary equitable remedies, including injunctive relief. 4. The Contractor shall extend the informal dispute resolution period for so long as the Authorized User continues to make reasonable efforts to cure the breach, except with respect to disputes about the breach of payment of fees or infringement of its or its licensors’ intellectual property rights.

  • CENTRAL DISPUTE RESOLUTION PROCESS The following process pertains exclusively to disputes and grievances on central matters that have been referred to the central process. In accordance with the School Board Collective Bargaining Act, 2014 central matters may also be grieved locally, in which case local grievance processes will apply. In the event that central language is being grieved locally, the local parties shall provide the grievance to their respective central agents.

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