Customer Support Contacts. Parties will assign designated technical support specialist at their respective centralized customer support locations. Parties will also assign a designated contact for escalation and provide that contact to the other party. Novatel Wireless will be responsible for first line customer support if Intel *** any Novatel Wireless *** Product. Intel will be responsible for first line customer support for any Intel *** Product.
Customer Support Contacts. In all situations, QGate requires the Customer to have nominated persons of contact for all Support Services requests. This is to the benefit of the Customer and QGate to ensure each Case is managed as effectively as possible. Excluded Services Direct end user support is not included. It is required that the Customer has appropriate internal end user support in place, with users receiving appropriate training either from QGate or via internal training, to reduce issues due to lack of system knowledge.
Customer Support Contacts. Maximum number of technical support contacts that your company may authorize are 5.
Customer Support Contacts. Maximum number of technical support contacts that your company may authorize are 10.
Customer Support Contacts. In all situations, QGate requires the Customer to have nominated persons of contact for all Support Services requests. This is to the benefit of the Customer and QGate to ensure each Case is managed as effectively as possible. Excluded Services Direct end user support is not included. It is required that the Customer has appropriate internal end user support in place, with users receiving appropriate training either from QGate or via internal training, to reduce issues due to lack of system knowledge. Annex A - Support Services Order Form Company Name Sample Company Limited MSA Number SAM28241 Term Dates Commencement Date: dd MMM YYYY Initial Billing Date: dd MMM YYYY AGREED MONTHLY SUPPORT SERVICES HOURS Type Quantity Rate per hour Total per month Pre Paid TBC £110 Top Up Automatic as required £125 Billed as used 3rd PARTY SUPPORT AND MAINTENANCE Software Qty Payment Period Rate Cost Monthly / Annual SUPPORT CONTACT(S) Contact Name Email Direct line ACCEPTANCE Signed for and on behalf of Customer: Sample Company Limited Signature: Print name: Job Title: Date:
