ANNUAL SUPPORT. 5.1 TECHNICAL SUPPORT FEES
ANNUAL SUPPORT. MinionWare’s annual technical support and maintenance services (Support) may be purchased under an order. Support is provided under the Support policies then in effect. MinionWare may change its Support terms, but Support will not materially degrade during any Support term. More details on Support are located at xxxx://xxxxxxxxxx.xxx/wp- content/uploads/MinionEnterpriseSupportTerms.pdf, which is incorporated into this agreement for all purposes. The Software may connect remotely to MinionWare’s servers for transmission of log files for license compliance purposes.
ANNUAL SUPPORT. Kelverion’s annual technical support and maintenance services (Support) is included with new term licenses and available for an annual fee for perpetual licenses (unless the Support is sunsetted). Support may be provided in subsequent years if Customer and Kelverion agree on the support renewal for that year. Support is provided under the Support policies then in effect. Kelverion may change its Support terms, but Support will not materially degrade during any Support term. More details on Support are located at xxxx://xxx.xxxxxxxxx.xxx/support
ANNUAL SUPPORT. Support provides technical support and access to new product updates/fixes ( Support ) included with term licenses and for purchase on an annual basis for perpetual licenses, subject to Goverlan Support policies. If Customer does not extend Support coverage, upon expiration, Customer will not have access to new softwa re updates & fixes and may only be entitled to receive 24/7 on-line technical support through Goverlan Technical Forums, Knowledgebase and User Manuals. More information is on Xxxxxxxx's Support policies and programs is located on Exhibit A to this agreement.
ANNUAL SUPPORT. PW will provide annual technical support and maintenance services for the Software in accordance its support policy located at xxxxx://xxx.xxxxxxxxxxxxx.xxx/support-and-maintenance.html (Support), for the fees set forth on the Order. PW may change its Support terms, but Support will not materially degrade during any Support term.
ANNUAL SUPPORT. The Society will actively seek donations as well as raise funds for acquisitions for the collection.
ANNUAL SUPPORT. Active Navigation’s annual technical support and Software maintenance (Support) may be purchased under an order by Customers with perpetual licenses. Support may be provided in subsequent years if Customer and Active Navigation agree on the support renewal for that year. Support is provided for Customers with term licenses during the license period. Support is provided under the Support policies then in effect. Active Navigation may change its Support terms, but Support will not materially degrade during any Support term. More details on Support are located on Exhibit A which is incorporated into this agreement for all purposes.
ANNUAL SUPPORT. Scalr’s technical support and maintenance services (Support) are included with license purchases for the term of the Agreement. Subject to this Section 9, Scalr will use commercially reasonable efforts through its Support services to assist Customer to resolve problems that arise in Customer’s use of the Software. Support is available only for versions of the Software released no more than twelve (12) months prior to the then-current release. Scalr may change its Support terms at any time but will not materially reduce its Support obligations during the term of this Agreement. More details on Support are located at xxxxx://xxxxx.xxx/support-policy/. Support is subject to the following.
a. Customer Responsibilities: Customer is responsible for (i) all hardware, operating systems, network setup, network maintenance, and setup and use of any file access control systems required to support the Software; (ii) ensuring that Customer’s personnel have sufficient training to attain and maintain competence in the operation of the Software; (iii) if requested, providing Scalr with reproducible test case(s); and (iv) if requested, granting Scalr certain limited access rights (e.g. screen sharing) to Customer’s proprietary computer systems in order that Scalr may provide support.
b. Support Credits: Customer shall receive ten (10) support credit hours per calendar quarter. Each request for support shall result in at least one (1) credit hours being debited from Customer’s account. Customer requests for Support made via synchronous media such as Zoom or telephone shall result in at least two support credit hours being debited from Customer’s account. If Scalr determines, in its sole discretion, that the solution to a support request is provided in available media (including, but not limited to, the documentation, tutorials and examples, websites or support forums), Scalr may direct Customer’s personnel to the appropriate media for the solution to the problem. A support request resolved in this manner shall result in one (1) credit hour being debited from Customer’s account. Unused credits shall expire at the end of the applicable quarter and shall not roll over to the next quarter. Customer may purchase additional support credit hours upon contacting Scalr. Scalr may elect to enforce this support credits policy at any time and its failure or delay in enforcing this section shall not operate as a waiver of Scalr’s rights hereunder.
ANNUAL SUPPORT. RTL’s technical support and maintenance services for the Software may be purchased separately at the following link - xxxxx://xxxxxxxxxxxxx.xxx/purchase/support/.
