Deliverables and Financial Consequences. The following financial consequences will apply for the Contractor’s non-performance of the provision of the Quarterly Sales Reports and the MFMP Transaction Fee Reports. The State reserves the right to withhold payment or implement other appropriate remedies, such as Contract termination or nonrenewal, when the Contractor has failed to comply with these provisions of the Contract. The Contractor and the Department agree that the financial consequences for non-performance are an estimate of damages which are difficult to ascertain and are not penalties. The financial consequences will be paid via check or money order and made out to the Department of Management Services in U.S. dollars within thirty (30) calendar days after the required report submission date. These consequences are individually assessed for failures over each target period beginning with the first full month or quarter of the Contract and every month or quarter, respectively, thereafter. Contractor will timely submit complete Quarterly Sales Reports All Quarterly Sales Reports will be submitted timely with the required information Reports are due on or before the 30th calendar day after the close of each State fiscal quarter $250 Contractor will timely submit complete MFMP Transaction Fee Reports All MFMP Transaction Fee Reports will be submitted timely with the required information Reports are due on or before the 15th calendar day after the close of each month $100
1. Service Level Agreement (SLA) Performance
Deliverables and Financial Consequences. Each Deliverable must be delivered by Vendor to Citizens in the time and manner specified in this Agreement and as further detailed in the Task Order. Failure to do so will entitle Citizens to enforce financial consequences which can include: (a) withholding any payment associated with the Deliverable until such delivery is made; and/or, (b) terminating this Agreement in whole or in part for cause subject to the notice and cure provisions set forth in Section 10.2 below.
Deliverables and Financial Consequences. Where Exhibit A describes Deliverables to be provided by Vendor, each such Deliverable must be provided by Vendor to Citizens in the time and manner specified in Exhibit A. Failure to do so will entitle Citizens to enforce financial consequences which can include: (a) withholding any payment associated with the Deliverable until such delivery is made; and/or, (b) terminating the Agreement, in whole or in part, for cause subject to the notice and cure provisions set forth in Subsection 16.5. Termination for Cause of this Amendment.
Deliverables and Financial Consequences. Deliverable Time Frame Financial Consequences 1 The Contractor shall host a kickoff meeting with the Purchaser individually, and kickoff meeting with each additional Customer, and FL[DS] (if applicable) in accordance with the PO, and any applicable ATC. The Contractor shall host the meeting within five (5) calendar days of PO issuance. Financial consequences shall be assessed in the amount of $100 per calendar day, beginning on the first calendar day after deliverable due date. 2 The Contractor shall submit the Implementation Plan timely and in accordance with the PO and any applicable ATC. The Contractor shall collaborate with the Customer and submit each Customer’s Implementation Plan to the Purchaser and each additional Customer within 10 calendar days of PO issuance. Financial consequences shall be assessed in the amount of $100 per calendar day, beginning on the first calendar day after the deliverable due date until the Customer Implementation Plan is received. Financial consequences shall also be assessed for a Customer’s Implementation Plan submitted that is not in accordance with the PO and any applicable ATC, in the amount of $500 for each incomplete Implementation Plan.
Deliverables and Financial Consequences. Deliverable Time Frame Financial Consequences 3 The Contractor shall provide Solution access and all services in the Final Implementation Plan in accordance with this PO and any applicable ATC. The Contractor shall provide Solution access and complete all requirements established in the Final Implementation Plan timely and accurately. Financial consequences shall be assessed in the amount of $100 per calendar day, beginning on the first calendar day after any due date specified in the Final Implementation Plan, until the requirement is accurately completed. Financial consequences shall be assessed in the amount of $200 per requirement for each instance services are not performed, or documentation is not received, in accordance with this RFQ and the Implementation Plan. 4 The Contractor shall ensure the Solution is available in accordance with this PO and any applicable ATC. The Solution must be available 99.999% of the time per month in accordance with the FL[DS]-approved SLA and. Compliance is calculated on a monthly basis for each Customer. Financial Consequences shall be assessed against the Contractor in the amount of $100 for each negative deviation from the thousandth decimal point. For example, a Customer’s monthly uptime of 99.997% will result in a financial consequence of $200, unless the Department accepts different financial consequence in the Contractor’s Quote. 5 The Contractor shall ensure the Solution performs in accordance with the FL[DS]- approved SLA. The Solution must perform in accordance with the FL[DS]-approved SLA. Financial consequences shall be assessed in the amount of $100 per calendar day, beginning on the first calendar day after any due date specified in the FL[DS]- approved SLA, until the requirement is accurately completed, unless the Department accepts different financial consequence in the Contractor’s Quote.
Deliverables and Financial Consequences. Deliverable Time Frame Financial Consequences 6 The Contractor shall ensure training and support are provided in accordance with the FL[DS]-approved SLA. Training and support must be provided in accordance with Section 6.2. of this RFQ and the FL[DS]- approved SLA for training and support. Financial consequences shall be assessed in the amount of $100 per calendar day, beginning on the first calendar day after any due date specified in the FL[DS]- approved SLA, until the requirement is accurately completed, unless the Department accepts different financial consequence in the Contractor’s Quote. 7 The Contractor shall report accurate information in accordance with the PO and any applicable ATC. QBRs are due 15 calendar days after the end of the quarter (January - March, April - June, July - September, and October - December). Monthly Implementation Reports are due five (5) calendar days after the end of the month. Monthly Training Reports are due five (5) calendar days after the end of the month. Monthly Service Reports are due five (5) calendar days after the end of the month. Ad hoc reports are due five (5) calendar days after the request by the Purchaser. Financial consequences shall be assessed in the amount of $100 per calendar day, beginning on the first calendar day after any due date, until an accurate report is received.
Deliverables and Financial Consequences. Deliverable Time Frame Financial Consequences QBRs are due 15 calendar days after the end of the quarter (January - March, April - June, July - September, and October - December). 7 The Contractor shall report accurate information in accordance with the PO and any applicable ATC. Monthly Implementation Reports are due five (5) calendar days after the end of the month. Monthly Training Reports are due five (5) calendar days after the end of the month. Financial consequences shall be assessed in the amount of $100 per calendar day, beginning on the first calendar day after any due date, until an accurate report is received. Monthly Service Reports are due five (5) calendar days after the end of the month. Ad hoc reports are due five (5) calendar days after the request by the Purchaser.
Deliverables and Financial Consequences. No. Deliverable Time Frame Financial Consequences 4 The Contractor shall ensure the Solution is available in accordance with this PO and any applicable ATC. The Solution must be available 99.999% of the time per month in accordance with the FL[DS]-approved SLA and. Compliance is calculated on a monthly basis for each Customer. Financial Consequences shall be assessed against the Contractor in the amount of $100 for each negative deviation from the thousandth decimal point. For example, a Customer’s monthly uptime of 99.997% will result in a financial consequence of $200, unless the Department accepts different financial consequence in the Contractor’s Quote. 5 The Contractor shall ensure the Solution performs in accordance with the FL[DS]- approved SLA. The Solution must perform in accordance with the FL[DS]-approved SLA. Financial consequences shall be assessed in the amount of $100 per calendar day, beginning on the first calendar day after any due date specified in the FL[DS]- approved SLA, until the requirement is accurately completed, unless the Department accepts different financial consequence in the Contractor’s Quote. 6 The Contractor shall ensure training and support are provided in accordance with the FL[DS]-approved SLA. Training and support must be provided in accordance with Section 6.2. of this RFQ and the FL[DS]- approved SLA for training and support. Financial consequences shall be assessed in the amount of $100 per calendar day, beginning on the first calendar day after any due date specified in the FL[DS]- approved SLA, until the requirement is accurately completed, unless the Department accepts different financial consequence in the Contractor’s Quote.
Deliverables and Financial Consequences. Deliverable Time Frame Financial Consequences 1 The Contractor shall host a kickoff meeting with the Purchaser individually, and kickoff meeting with each additional Customer, and FL[DS] (if applicable) in accordance with the PO, and any applicable ATC. The Contractor shall host the meeting within five (5) calendar days of PO issuance. Financial consequences shall be assessed in the amount of $100 per calendar day, beginning on the first calendar day after deliverable due date.
Deliverables and Financial Consequences. Deliverable Time Frame Financial Consequences 1 The Contractor shall host a kickoff meeting with the Purchaser individually, and kickoff meeting with each additional Customer, and FL[DS] (if applicable) in accordance with the PO, and any applicable ATC. The Contractor shall host the meeting within five (5) calendar days of PO issuance. Financial consequences shall be assessed in the amount of $100 per calendar day, beginning on the first calendar day after deliverable due date. 2 The Contractor shall submit the Implementation Plan timely and in accordance with the PO and any applicable ATC. The Contractor shall collaborate with the Customer and submit each Customer’s Implementation Plan to the Purchaser and each additional Customer within 10 calendar days of PO issuance. Financial consequences shall be assessed in the amount of $100 per calendar day, beginning on the first calendar day after the deliverable due date until the Customer Implementation Plan is received. Financial consequences shall also be assessed for a Customer’s Implementation Plan submitted that is not in accordance with the PO and any applicable ATC, in the amount of $500 for each incomplete Implementation Plan. 3 The Contractor shall provide Solution access and all services in the Final Implementation Plan in accordance with this PO and any applicable ATC. The Contractor shall provide Solution access and complete all requirements established in the Final Implementation Plan timely and accurately. Financial consequences shall be assessed in the amount of $100 per calendar day, beginning on the first calendar day after any due date specified in the Final Implementation Plan, until the requirement is accurately completed. Financial consequences shall be assessed in the amount of $200 per requirement for each instance services are not performed, or documentation is not received, in accordance with this RFQ and the Implementation Plan.
