Demand Management Savings. 3.1. The Supplier to deliver against the Supplier Action Plan to derive further cost savings over the term of the contract via continuous improvement and innovation 25% Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan
Demand Management Savings. 3.1 The Supplier to deliver at least one case of study per month to drive further cost savings over the Framework Period continuous improvement and innovation During the initial three (3) month period the Supplier is not required to provide a case study. 100% Confirmation by the Authority of the cost savings achieved by the case studies presented monthly Key Performance Indicator (KPI) KPI Target Measured by
Demand Management Savings. The Supplier to deliver against the Supplier Action Plan to derive further cost savings over the Framework Period continuous improvement and innovation Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan CUSTOMER SATISFACTION Services to be provided under Call Off Agreements to the satisfaction of Contracting Bodies Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys FRAMEWORK SCHEDULE 3: FRAMEWORK PRICES AND CHARGING STRUCTURE
Demand Management Savings. 3.1 The Supplier to deliver at least one case of study per month to drive further cost savings over the Framework Period continuous improvement and innovation 100% Confirmation by the Authority of the cost savings achieved by the case studies presented monthly
Demand Management Savings. The Supplier to deliver against an agreed Supplier Action Plan to derive further cost savings over the Framework Period continuous improvement and innovation 100% if the Supplier has met all due objectives from the Supplier Action Plan (SAP) 66% if the Supplier is up to one month late in meeting one or more objective 33% if the Supplier is between two to three months late in meeting one or more objective 0% if the Supplier is over 3 months late in meeting one or more objective Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan ANNUAL SUPPORT RATE REVIEW PROCESS Annual Assessment of Support Rates process adhered to as per Schedule 3 100% Compliance with process Terms fully reviewed, recorded and in place prior to annual Framework anniversary date.
Demand Management Savings. The Supplier to deliver against the Supplier Action Plan to derive further cost savings over the Framework Period continuous improvement and innovation 100% of dates met Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan CUSTOMER SATISFACTION Services to be provided under Call Off Agreements to the satisfaction of Contracting Bodies 90% Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys ON TIME DELIVERY % of milestones and contracts delivered in line with initial expected completion date. 80% Performance shall be measured between the expected completion dates at the Commencement Date of each Call Off Agreement and the actual final date of contract fulfilment. This KPI will be calculated by the Authority and corroborated by Contracting Bodies.
Demand Management Savings. The Supplier to deliver against the Supplier Action Plan to derive further cost savings over the Framework Period continuous improvement and innovation Confirmation by the Fund of the cost savings achieved by the dates identified in the Supplier Action Plan CUSTOMER SATISFACTION Goods and/or Services to be provided under Call Off Agreements to the satisfaction of the Fund Confirmation by the Fund of the Supplier’s performance against customer satisfaction surveys OTHER The supplier shall invoice the Fund within 30 days of completing a commission or by 31 March of any financial year, whichever is the sooner. Within 14 days after the date that the Fund issues the Purchase Order Form (POF) to the Supplier, the Supplier shall notify the Fund in writing whether or not it accepts the Commission. If the Supplier fails to notify the Fund within this 14 day period, it shall be deemed to have declined the Commission. The supplier shall xxxx out and complete Services within the time limits set out in the POF. The Supplier to report to the Fund using the templates, processes and systems provided by the Fund where applicable. · The Supplier to participate in regular reviews of the Services to support the continuous improvement of the Fund’s policies, processes and systems. · The Supplier to identify and share with the Fund any lessons learned in relation to the design, planning and delivery of the Fund’s grant-aided projects. · The Supplier to contribute to 360´ evaluations initiated by the Fund both as part of its regular planned monitoring of the Services and in response to any concerns raised in relation to the Supplier’s performance under this agreement. · The Supplier to undertake regular self-appraisals based on criteria provided by the Fund of the Services provided to the Fund under this agreement. FRAMEWORK SCHEDULE 3: FRAMEWORK PRICES AND CHARGING STRUCTURE
Demand Management Savings. The Supplier to deliver against the Supplier Action Plan to derive further savings over the DPS Period via continuous improvement and innovation Confirmation by the Authority of the savings achieved by the dates identified in the Supplier Action Plan
Demand Management Savings. 3.1 The Supplier to deliver against the Supplier Action Plan to derive further cost savings over the Framework Period continuous improvement and innovation 100% of dates met Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan
Demand Management Savings. 2.1. Audio Recording, Confirmation by the Authority of the cost savings achieved by the dates identified in the Supplier Action Plan and as defined in Annex A 20% 100 if Supplier has met all currently due objectives from Supplier action plan (SAP) relevant to this KPI 75 if Supplier is up to a month late in meeting one or more objectives 50 if Supplier is up to 2 months late in meeting one or more objectives 25 if Supplier is up to 3 months late in meeting one or more objectives Transcription and additional Services
