Continuous Improvement and Innovation. 1.1.1. SAP may make available ABAP source code for SAP software applications included in Enterprise Support Solutions (excluding third-party software) and additionally released and supported function modules.
1.1.2. Software change management, such as changed configuration settings or Enterprise Support Solutions software upgrades, is supported, for example, with content, tools, and information material.
Continuous Improvement and Innovation. 持续完善和创新
1.1.1. SAP may make available ABAP source code for SAP software applications included in Enterprise Support Solutions (excluding third-party software) and additionally released and supported function modules. SAP 可以为 SAP Enterprise Support[企业支持]解决方案（不包括第三方软件）中包含的 SAP 软件应用程序以及额外发布和支持的功能模块提供 ABAP 源代码。
1.1.2. Software change management, such as changed configuration settings or Enterprise Support Solutions software upgrades, is supported, for example, with content, tools and information material. 比如利用内容、工具和信息资料支持变更配置设置或 SAP Enterprise Support[企业支持]解决方案软件升级等软件变更管理。
Continuous Improvement and Innovation. 持续完善和创新
1.1.1. SAP may make available ABAP source code for SAP software applications included in Enterprise Support Solutions (excluding third-party software) and additionally released and supported function modules. SAP 可以为 SAP Enterprise Support[企业支持]解决方案（不包括第三方软件）中包含的 SAP 软件应用程序以及额外发布和支持的功能模块提供 ABAP 源代码。
1.1.2. Software change management, such as changed configuration settings or Enterprise Support Solutions software upgrades, is supported, for example, with content, tools and information material. 比如利用内容、工具和信息资料支持变更配置设置或SAP Enterprise Support[企业支持]解决方案软件升级等软件变更管理。 1.2. Global Support Backbone 全球支持中枢
1.2.1. SAP Notes on SAP’s Customer Support Website document software malfunctions and contain information on how to remedy, avoid and bypass errors. SAP Notes may contain coding corrections. SAP Notes also document related issues, customer questions, and recommended solutions (e.g. customizing settings). SAP 客户支持网站上的 SAP Notes 用于记录软件故障，包含有关如何修正、避免和规避错误的信息。SAP Notes 可能包含编码修正。SAP Notes 还可记录相关问题、客户问题以及建议的解决方案（如定制设置）。
1.2.2. SAP Note Assistant, a tool to install specific corrections and improvements to SAP components, is included. 用于安装 SAP 组件特定修正和改进的工具 SAP 注释助手也包含在内。
Continuous Improvement and Innovation. 1.1 継続的な改善及びイノベーション
(a) SAP may make available ABAP source code for SAP software applications included in Enterprise Support Solutions (excluding third-party software) and additionally released and supported function modules.
(a) SAP は、「Enterprise Support ソリューション」に含まれている SAP ソフトウェアアプリケーションに対する ABAP のソースコード（第三者ソフトウェアを除く）及び追加でリリースされたサポート対象の汎用モジュールを提供する場合がある。
(b) Software change management, such as changed configuration settings or Enterprise Support Solutions software upgrades, is supported, for example, with content, tools and information material.
(b) 変更された構成の設定や「Enterprise Support ソリューション」ソフトウェアのアップグレードなどのソフトウェア変更管理は、たとえばコンテンツやツール、情報資料などでサポートされる。
Continuous Improvement and Innovation. 1.1 Постоянная оптимизация и инновации
(a) SAP may make available ABAP source code for SAP software applications included in Enterprise Support Solutions (excluding third-party software) and additionally released and supported function modules.
(b) Software change management, such as changed configuration settings or Enterprise Support Solutions software upgrades, is supported, for example, with content, tools and information material.
(a) SAP может предоставить исходный код ABAP для программного обеспечения SAP, включенного в Решения Enterprise Support (исключая программное обеспечение третьих лиц) и дополнительные поддерживаемые функциональные модули.
(b) Управление изменениями программного обеспечения, такими как изменения настроек конфигурации и программного обновления Решений Enterprise Support, осуществляется, например, путем предоставления контента, инструментов и информационных материалов.
Continuous Improvement and Innovation. New Software Releases of the licensed Software as well as tools and procedures for upgrades. SAP supports upgrades to new Releases in mainstream maintenance. SAP does not support upgrades to new Releases in extended or customer-specific maintenance, unless this is necessary as one step in a multi-step upgrade to a target Release in mainstream maintenance. • Support Packages - Correction Packages to reduce the effort of implementing single corrections. Support Packages may also contain corrections to adapt existing functionality to changed legal and regulatory requirements, for example in the area of human resources. • Technology updates to support third-party operating systems and databases. Details on SAP’s release strategy and recommendations for technology updates for SAP’s Enhancement Packages are outlined on the SAP Service Marketplace (xxxx://xxxxxxx.xxx.xxx). • SAP Service Marketplace - SAP's knowledge database and SAP’s extranet for knowledge transfer on which SAP makes available content and services to End Users and partners of SAP only. • SAP Notes on the SAP Service Marketplace document software errors and contain information on how to remedy, avoid and bypass these errors. SAP Notes may contain coding corrections that End Users can implement into their SAP system. SAP Notes also document other problems or End User questions and recommended solutions (e.g. customizing settings). • Global message handling by SAP for Software Incidents with priority 1 (“very high”), including Service Level Agreements between SAP and ISS as set forth in Article 5, Section 16 and the Appendix “Support Services” in Article 4. • Global 24x7 Root Cause Analysis (“production down support”) and escalation procedures to get access to re-sources available to provide a solution to severe problems, in accordance with Article 4 of the Appendix “Support Services” .
Continuous Improvement and Innovation. Постоянная оптимизация и инновации
1.1.1. SAP may make available ABAP source code for SAP software applications included in Enterprise Support Solutions (excluding third-party software) and additionally released and supported function modules. SAP может предоставить исходный код ABAP для программного обеспечения SAP, включенного в Решения Enterprise Support (исключая программное обеспечение третьих лиц) и дополнительные поддерживаемые функциональные модули.
1.1.2. Software change management, such as changed configuration settings or Enterprise Support Solutions software upgrades, is supported, for example, with content, tools, and information material. Управление изменениями программного обеспечения, такими как изменения настроек конфигурации и программного обновления Решений Enterprise Support, осуществляется, например, путем предоставления контента, инструментов и информационных материалов.
Continuous Improvement and Innovation. New software releases of the licensed Enterprise Support Solutions, as well as tools and procedures for upgrades to new supported Software releases in mainstream maintenance. • Support packages - correction packages to reduce the effort of implementing single corrections or changes to existing functionality. Support packages may also contain corrections to adapt existing functionality to changed legal and regulatory requirements. For releases of the SAP Business Suite 7 core applications (starting with SAP ERP 6.0 and with releases of SAP CRM 7.0, SAP SCM 7.0, SAP SRM 7.0 and SAP PLM 7.0 shipped in 2008), SAP may provide enhanced functionality and/or innovation through enhancement packages or by other means as available. During mainstream maintenance for an SAP core application release, SAP’s current practice is to provide one enhancement package or other update per calendar year. • Technology updates to support third-party operating systems and databases. Available ABAP source code for Software applications and additionally released and supported function modules • Software change management, such as changed configuration settings or Enterprise Support Solutions upgrades, is supported for example with content and information material, tools for client copy and entity copy, and tools for comparing customization. • Access to guided self-services as part of SAP Solution Manager Enterprise Edition in order to assist Licensee to optimize technical solution management of selected Enterprise Support Solutions. • Configuration guidelines and content for Enterprise Support Solutions are usually shipped via SAP Solution Manager Enterprise Edition. • Best practices for SAP System Administration and SAP Solution Operations for SAP Software. • SAP configuration and operation content is supported as integral parts of Enterprise Support Solutions. • Content, tools and process descriptions for SAP Application Lifecycle Management are part of the SAP Solution Manager Enterprise Edition, the Enterprise Support Solutions and/or the applicable Documentation for the Enterprise Support Solutions.
Continuous Improvement and Innovation. The Parties to this Enterprise Agreement are committed to the philosophy of continuous improvement and innovation through effective people and business management. Employees will be encouraged to contribute not only through effort but also through good ideas. We will also promote the concept of employees lawfully challenging decisions where there may be better ways of doing things.
Continuous Improvement and Innovation. The parties are committed to the philosophy of continuous improvement and innovation through effective people and business management. Employees will be encouraged to contribute not only through effort but also through good ideas. Further, the parties will also promote the concept of employees challenging decisions where there may be better ways of doing things.
