Emergency Department Personnel. St. Luke’s will provide special mandatory in-service2 training to Hospital Perso nnel with pat ient responsibility who work or vo lunteer in the Emergency Department t hat addresses the special needs of deaf and hard of hearing Patients and Companions or those with speech impairments who utilize that department. In addit ion to the subjects specified in Paragraph 54, abo ve, this training will include the following objectives: to promptly identify communication needs and preferences of persons who are deaf or hard of hearing or who have speech impairments and to secure qualified interpret er services as quickly as possible when necessary. Such training shall be 1Such training shall include instruction regarding how to communicate in writing with persons who are deaf or hard of hea ring or who have speech impairments. For example, depending on the writ ten communication skills of the person, it may be necessary to write in complete sentences, use legible handwriting, use special efforts to make the communication as thorough, precise, and dignified as oral communication with others would be, and refrain from using abbreviations or medical symbols (e.g., arr ows instead of "incr ease" or "decrease" or mathematical symbols for "less than" or "greater than").
Emergency Department Personnel. Within sixty (60) days of the effective date of this Agreement, and annually thereafter, the Hospital will provide mandatory in-service training[1] to Hospital Personnel with patient responsibility who work or volunteer in the Emergency Department to address the special needs of deaf and hard of hearing Patients and Companions utilizing that department, and to ensure compliance with this Agreement. This training will include the following objectives: to promptly identify communication needs and preferences of Patients and Companions who are deaf or hard of hearing; to secure qualified interpreter services as quickly as possible when necessary. Such training must be provided prior to the date on which the Hospital is scheduled to implement the IS Plan and annually thereafter.
Emergency Department Personnel. Ravenswood will provide special mandatory in-service (2) training to Hospital Personnel with patient responsibility who work or volunteer in the Emergency Department that addresses the special needs of deaf and hard of hearing Patients and Companions or those with speech impairments who utilize that department. This training will include the following objectives: to promptly identify communication needs and preferences of persons who are deaf or hard of hearing or who have speech impairments; to secure qualified interpreter services as quickly as possible when necessary; and to use, when appropriate, flash cards and pictographs (in conjunction with any other available means of communication that will augment the effectiveness of the communication). Such training shall be provided within one hundred-twenty (120) days of the effective date of this Agreement and annually thereafter.
Emergency Department Personnel. St. Luke's will provide special mandatory in-service 2 training to Hospital Personnel with patient responsibility who work or volunteer in the Emergency Department that addresses the special needs of deaf and hard of hearing Patients and Companions or those with speech impairments who utilize that department. In addition to the subjects specified in Paragraph 54, above, this training will include the following objectives: to promptly identify communication needs and preferences of persons who are deaf or hard of hearing or who have speech impairments and to secure qualified interpreter services as quickly as possible when necessary. Such training shall be provided within sixty (60) days of the effective date of this Agreement and annually thereafter.
Emergency Department Personnel. Within ninety (90) days of the effective date of this Agreement, and annually thereafter, the Hospital will provide special mandatory in-service training to Hospital Personnel with patient responsibility who work or volunteer in the Emergency Department to address the special needs of deaf and hard of hearing Patients and Companions utilizing that department, and to ensure compliance with this Agreement, including, without limitation, Section III.B.3, and where applicable, Section III.C.10. This training will include the following objectives: to promptly identify communication needs and preferences of Patients and Companions who are deaf or hard of hearing; to secure qualified interpreter services as quickly as possible when necessary including training regarding how to operate any audio-video interpreting service equipment. Such training must be provided prior to the date on which the Hospital is scheduled to implement the IS Plan and annually thereafter. 2. Psychiatric Personnel and Social Workers. Within ninety (90) days of the effective date of this Agreement, and annually thereafter, the Hospital will provide specialized mandatory in-service training to Hospital Personnel with patient responsibility who work in the Department of Psychiatry (or its equivalent). This training will include the following objectives: to promptly identify communication needs and preferences of Patients and Companions who are deaf or hard of hearing; to secure qualified interpreter services as quickly as possible when necessary, including training regarding how to operate any audio-video interpreting service equipment; and to facilitate appropriate interaction between Patients who are deaf or hard of hearing and other Patients, when appropriate (e.g., group therapy sessions and other times when interactions with persons other than Hospital Personnel is encouraged).
Emergency Department Personnel. The Hospital will provide special mandatory in-service[2] training to Hospital Personnel with patient responsibility who work or volunteer in the Emergency Department that addresses the special needs of deaf and hard of hearing Patients and Companions or those with speech impairments who utilize that department. In addition to the subjects specified in Paragraph 55, above, this training will include the following objectives: to promptly identify communication needs and preferences of persons who are deaf or hard of hearing or who have speech impairments and to secure qualified interpreter services as quickly as possible when necessary. Such training shall be provided within one hundred twenty (120) days of the effective date of this Agreement and annually thereafter.
Emergency Department Personnel. The Hospital shall ensure that mandatory in-service training 2 that addresses the special needs of deaf for hard of hearing Patients and Companions utilizing that department is provided to all Hospital Personnel with Patient responsibility who work or volunteer in the Emergency Department. This training shall include the following objectives: to promptly identify communication needs and preferences of persons who are deaf or hard of hearing; to secure qualified interpreter services as quickly as possible when necessary, including how to operate any video interpreting services equipment; to use, when appropriate, flash cards and pictographs (in conjunction with any other available means of communication that shall augment the effectiveness of the communication); and an explanation of all policies described and/or modified pursuant to this Settlement Agreement. The Hospital has provided this training since the time of the complaint referenced above in Section A.3 and shall ensure that such training is provided on an annual basis.
Emergency Department Personnel. Within sixty (60) days of the effective date of this Agreement, and annually thereafter, the Hospital will provide special mandatory in-service training to Hospital personnel with patient responsibility who work or volunteer in the Emergency Department to address the special needs of deaf and hard of hearing Patients and Companions utilizing that department, and to ensure compliance with this Agreement, including, without limitation, Sections III.B.3 (Time For Assessment) and III.B.4 (Individual Notice in Absence of Request), and, where applicable, Section III.C.4 (Provision of Interpreters in a Timely Manner). 1 For purposes of this Agreement, "in-service training" includes, without limitation, such means of training or familiarization of Hospital personnel as are customarily utilized by the Hospital, including, without limitation, written policies and procedures, videotapes, training materials, training sessions, seminars, conferences and the like. 2. Hospital Personnel with Patient Responsibility. Within one hundred eighty (180) days of the effective date of this Agreement, and annually thereafter, the Hospital will provide specialized mandatory in-service training to Hospital personnel with or likely to have patient responsibility, including, without limitation, the following categories and their equivalents: nurses, nurses aides, therapists, social workers, and medical technicians. 3. Other Key Personnel. Within one hundred eighty (180) days of the effective date of this Agreement, and annually thereafter, the Hospital will provide specialized mandatory in-service training to key personnel not otherwise trained as provided above, including: all clinical directors and nursing supervisors; all senior-level administrators; personnel who staff the Admission desk (or its equivalent for in-patient registration), the Central Registry desk (or its equivalent for out-patient registration), the General Information desk; all triage nurses and other triage professionals; administrative heads of each partment in which communication with Patients or their families and friends is likely to occur; desk clerks in units or departments where such individuals are likely to have communications with Patients or their families and friends; and personnel responsible for billing and insurance issues who routinely interact with Patients and Companions.
Emergency Department Personnel. The Hospital will provide mandatory in-service2 training to Hospital Personnel with patient responsibility who work or volunteer in the Emergency Department that addresses the special needs of deaf and hard of hearing Patients and Companions utilizing that department. This training will include the following objectives: to promptly identify communication needs and preferences of persons who are deaf or hard of hearing; to secure qualified interpreter services as quickly as possible when necessary; and to use, when appropriate, flash cards and pictographs (in conjunction with any other available means of communication that will augment the effectiveness of the communication). Such training must be provided prior to the date on which the Hospital is scheduled to join the SLI Service Program and annually thereafter.
