Emergency Service Procedures Sample Clauses

Emergency Service Procedures. The procedure for invoking either telephone or on site support under this Agreement is as follows: In an Emergency Situation, the Purchaser's System expert on duty, shall call the Emergency number as stated in Appendix 13. When Supplier engineer revert emergency call, Purchaser will have available the following information: o severity level as defined in Appendix 2 o contact name and telephone number o company name o site location o detailed problem description Purchaser's engineer call will be logged by Hot Line personnel. Hot Line personnel dealing with the inquiry shall provide their name, as a contact of the inquiry to the Purchaser. Supplier support engineer will contact Purchaser's personnel within the defined response times, agree the severity level and progress the call. If required the Supplier's support engineer will log in to the system remotely and start the recovery action until the system is restored to the normal operational condition. The actions will be performed in accordance with Problem Investigation Process chart as defined in Appendix 10.The Supplier's support engineer will obtain approval from the Purchaser engineer for all necessary actions which will affect the system performance e.g. stopping and starting the system. The primary objective of the on-call engineer is to restore service. If required fax or e-mail contact will be ensured on both sides on the phone numbers or e-mail addresses as specified in Appendix 13. On resolution of the problem, the Purchaser engineer shall conduct tests and agree with the Supplier engineer that the resolution is accepted. The emergency service action is said to be complete when normal operational condition is resumed or agreement is reached on an acceptable working level. Note that follow-up actions and further investigation may take place on the next working day. For all faults will be submitted a Trouble Report by Purchaser, the Supplier is obliged to prepare Trouble Report Answer within 24 hours after service restoration. Upon resolution of a problem, the Purchaser will be contacted and informed about the solution. The Trouble ticket will not be closed until the Purchaser has positively confirmed the problem resolution. Telephone support [pager] is the first stage to solve any Emergency situation. Telephone support can be escalated to On-site support by the Purchaser when Supplier is not able to resolve the problem remotely or after mutual agreement. On site support shall be considered complet...
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Related to Emergency Service Procedures

  • Emergency Services The parties recognize that in the event of a strike or lockout, situations may arise of an emergency nature. To this end, the Employer and the Union will agree to provide services of an emergency nature.

  • EMERGENCY SERVICE If you are unable to reach Administrator at 877.634.0964 and you require emergency repair, you may contact any manufacturer authorized service repair facility listed in Your phone book or online. Mail Administrator Your original repair bill along with the technician’s report and a copy of the Agreement to the address at the top of this Agreement for reimbursement. All coverage and exclusions in this Agreement will apply.

  • Emergency Service Leave Where employees' services are required for emergency operations by request from Provincial Emergency Programs or appropriate police authority, leave from work as required may be granted without loss of basic pay. If any remuneration, other than for expenses, is received, it shall be remitted to the Employer.

  • Emergency Services Leave (a) An Employee who engages in a voluntary emergency management activity is entitled to be absent without loss of pay from his or her employment for a total of 5 days per annum commencing at the start of each calendar year. For the avoidance of doubt, any days not utilised by the Employee by the end of the calendar year, do not carry over into the subsequent year. (b) Voluntary emergency management activity has the meaning provided by the FWA.

  • Safety Procedures The Contractor shall: (a) comply with all applicable safety regulations according to Attachment H; (b) take care for the safety of all persons entitled to be on the Site; (c) use reasonable efforts to keep the Site and Works clear of unnecessary obstruction so as to avoid danger to these persons; (d) provide fencing, lighting, guarding and watching of the Works until completion and taking over under clause 10 [Employer's Taking Over]; and (e) provide any Temporary Works (including roadways, footways, guards and fences) which may be necessary, because of the execution of the Works, for the use and protection of the public and of owners and occupiers of adjacent land.

  • Emergency Procedures All residents and guests are required to exit the building during emergencies that require evacuation and follow instructions given by authorized University emergency personnel (e.g., Security Services, Emergency Response Wardens and Building Emergency Captains). Residents and guests FIRE PROCEDURES AND FIRE ALARMS: All residents and guest(s) are required to exit the residences at the sound of a fire alarm. In the event of fire, residents and guest(s) are required to follow instruction given by Fire Services personnel.

  • Emergency Situations If the condition is an emergency, this will be communicated to the Contractor with the request that corrections are to be accomplished immediately. The Contractor shall respond to the notice in emergency situations within twenty-four hours. If the Contractor fails to respond within this time limit, the Owner may correct the defect and charge the Contractor for the Work. If it is determined the complaint is not the responsibility of the Contractor, the Contractor shall be promptly paid for the cost of the corrective work. The Contractor shall give notice in writing to the Owner when corrections have been completed.

  • Emergency Situation In the event of an emergency situation beyond our reasonable control, such as an "act of God," war, fire, or natural disaster, services involving your account could be available only in a modified or reduced form or could be entirely unavailable. Unless expressly prohibited by applicable law, you agree that we will have no liability to you for such modification, reduction, or unavailability of services caused by an emergency situation.

  • Emergency Calls IP Phones need an additional power supply to operate. In the event of a power failure it is your responsibility to ensure you have the means to make emergency calls. In accordance with paragraph 13.2, we will not be liable for any loss or damage (financial or otherwise) where you fail to do so.

  • Grievance Procedures The AGENCY agrees to establish a formal written grievance process with procedures through which clients and recipients of services may present grievances to the governing authority of the AGENCY regarding services being provided under this Contract. Additionally, the AGENCY agrees to establish fair hearing procedures that ensure all persons will be advised of their rights to a fair hearing to appeal a denial or exclusion from services and/or the failure of staff to take into account the individual’s choice of service. The AGENCY’S internal grievance procedure must document and include, at a minimum, the following: date of grievance, a written response to the applicant sent within thirty (30) days, and the opportunity for the applicant to meet with the AGENCY Executive Director or designee. Upon request by the COUNTY, the AGENCY shall provide a written report as to the grievance outcome within five (5) normal COUNTY working days. The AGENCY will maintain these documents on file for review by the COUNTY.

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