ETA and CSR. In the event that emergency technical support provided from the Vendor's technical support center is not sufficient to resolve an E1 Emergency Condition, the Vendor must send a technically qualified person or persons to the site of such emergency condition or problem to assist the Owner's employees in solving such condition or problem. The Vendor's technically qualified person or persons must be on-site as soon as possible, but in no event more than twenty-four (24) hours after notification to the Vendor by the Owner, or at such later time as may be mutually agreed on by the Parties. In the event that emergency technical support provided from the Vendor's technical support center is not sufficient to resolve an E2 Emergency Condition, then the Parties will mutually agree to a desired course of action, which may include requiring the Vendor to send a technically qualified person or persons to the site of such emergency. A CSR may be submitted by the Owner to request a repair or work-around of an emergency condition or repair of a non-emergency problem, or to request a Software Upgrade or an Equipment Upgrade or other Software or Equipment operational enhancement. The Owner's CSRs will define the condition or problem and state whether the Owner considers the CSR to be for a Software Upgrade or an Equipment Upgrade or other Software or Equipment operational enhancement. Changes to the System, any PCS System or any PCS Sub-System resulting from any CSR must be fully tested and accepted in accordance with the Specifications. The Vendor must respond to the submission of a CSR by the Owner within five (5) Business Days, acknowledging receipt of the CSR. Within thirty (30) days of receipt of the CSR, the Vendor will respond to the CSR summarizing the Vendor's intended actions to handle the CSR. A CSR may result in System fixes or enhancements, or in Product modifications reasonably acceptable to the Owner. Notwithstanding the above, no event, lack of functionality or failure of the Test-bed Laboratory will be assigned as an E1 Emergency Condition or E2 Emergency Condition. Any such event, lack of functionality or failure applicable to the Test-bed Laboratory, which would otherwise be assigned such a category in accordance with the definitions above, will be assigned a P1 Major Condition.

ETA and CSR. In the event that emergency or non-emergency technical support provided from Supplier's technical support center is not sufficient to resolve an El Emergency Condition or an E2 Emergency Condition, a P 1 Major Condition or a P2 Significant Problem, Supplier must send a technically qualified person or persons to the site of such emergency condition or problem to assist Sprint's employees in solving such condition or problem. Supplier's technically qualified person or persons must be on-site as soon as practicable after the mutual determination that the support provided by Supplier's technical assistance center is not sufficient to resolve the condition, but in no event more than 24 hours after such determination, or at such later time as may be determined by Sprint. A CSR will be submitted by Sprint to request a repair of the emergency condition or the non-emergency problem, or to request the addition of a Software or Equipment Upgrade or other Software or Equipment Enhancement. Sprint's CSRs will define the condition or problem and state whether Sprint considers the CSR to be for a Software/Equipment Upgrade or Software/Equipment Enhancement. Changes to the System resulting from CSRs must be fully tested and accepted in accordance with the Specifications. Supplier must respond to the submission of a CSR by Sprint within five (5) business days, acknowledging receipt of the CSR, confirming or denying agreement with Sprint's assessment of whether the CSR may be considered a Software or Equipment Upgrade or a Software or Equipment Enhancement and summarizing Supplier's intended actions to handle the CSR. A CSR may result in System fixes, or enhancements, resulting in Equipment modifications reasonably acceptable to Sprint. SPRINT PROPRIETARY INFORMATION - RESTRICTED

ETA and CSR. In the event that emergency or non-emergency ----------- technical support provided from the Vendor's technical support center is not sufficient to resolve an E1 Emergency Condition or an E2 Emergency Condition, a P1 Major Condition or a P2 Significant Problem, the Vendor must send a technically qualified person or persons to the site of such emergency condition or problem to assist the Owner's employees in solving such condition or problem. The Vendor's technically qualified person or persons must be on-site within twelve (12) hours after notification to the Vendor by the Owner, or at such later time as may be determined by the Owner. A CSR will be submitted by the Owner to request a repair of the emergency condition or the non-emergency problem, or to request the addition of a Software or Equipment Upgrade or other Software or Equipment Feature Enhancement. The Owner's CSRs will define the condition or problem and state whether the Owner considers the CSR to be for a Software/Equipment Upgrade or Software/Equipment Enhancement. Changes to the System or any PCS System resulting from CSRs must be fully tested and accepted in accordance with the Specifications. The Vendor must respond to the submission of a CSR by the Owner within five (5) business days, acknowledging receipt of the CSR, confirming or denying agreement with the Owner's assessment of whether the CSR may be considered a Software or Equipment Upgrade or a Software or Equipment Feature Enhancement and summarizing the Vendor's intended actions to handle the CSR. A CSR may result in System fixes, or enhancements, resulting in Product modifications reasonably acceptable to the Owner.

Related to ETA and CSR

System and Data Access Services a. System. Subject to the terms and conditions of this Addendum and solely for the purpose of providing access to Fund Data as set forth herein, State Street hereby agrees to provide the Fund, or certain third parties approved by State Street that serve as the Fund`s investment advisors, investment managers or fund accountants (the "Fund Accountants") or as the Fund`s independent auditors (the "Auditor"), with access to State Street`s Multicurrency HORIZONR Accounting System and the other information systems described in Attachment A (collectively, the "System") on a remote basis solely on the computer hardware, system software and telecommunication links described in Attachment B (the "Designated Configuration") or on any designated substitute or back-up equipment configuration consented to in writing by State Street, such consent not to be unreasonably withheld.
Data Access Services State Street agrees to make available to the Fund the Data Access Services subject to the terms and conditions of this Addendum and such data access operating standards and procedures as may be issued by State Street from time to time. The Fund shall be able to access the System to (i) originate electronic instructions to State Street in order to (a) effect the transfer or movement of cash or securities held under custody by State Street or (b) transmit accounting or other information (the transactions described in (i)(a) and (i)(b) above are referred to herein as “Client Originated Electronic Financial Instructions”), and (ii) access data for the purpose of reporting and analysis, which shall all be deemed to be Data Access Services for purposes of this Addendum.
Data Access Access to Contract and State Data The Contractor shall provide to the Client Agency access to any data, as defined in Conn. Gen Stat. Sec. 4e-1, concerning the Contract and the Client Agency that are in the possession or control of the Contractor upon demand and shall provide the data to the Client Agency in a format prescribed by the Client Agency and the State Auditors of Public Accounts at no additional cost.
Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring local loop charges ranging from $1,200 to $2,000 for TDM-based DS-3 Network Services Local Access Services at 2 CLLI codes mutually agreed upon by Customer and Company.
Access to Personnel File Each employee shall have reasonable access to his/her personnel file for the purpose of reviewing any evaluations or formal disciplinary notations contained therein, in the presence of the Director of Personnel or designate. An employee has the right to request copies of any evaluations in this file.
Customer Relations A. Actively promote DCP Holding Company in all Marketing, Sales, Public Relations, and Community activity. B. Strategize that the DCP Holding Company product is placed effectively before the public with emphasis on “Agent/Broker” C. Continually monitor the success, quality and effectiveness of DCP Holding Company marketing
COMPTROLLER GENERAL ACCESS The Parties authorize the Comptroller General of the United States (the Government Accountability Office), upon request, to have access to all USAC and DSS records necessary to monitor or verify compliance with this matching Agreement, in accordance with 5 U.S.C. § 552a(o)(l)(K). This Agreement also authorizes the Comptroller General to inspect any records used in the matching process covered by this matching Agreement under 31 U.S.C. § 717 and 5 U.S.C. § 552a(b)(10).
Access to PHI Business Associate shall provide access to PHI in a Designated Record Set to Covered Entity or as directed by Covered Entity to an Individual to meet the requirements under 45 CFR § 164.524. Business Associate shall provide such access in the time and manner reasonably designated by Covered Entity. Within three (3) business days, Business Associate shall forward to Covered Entity for handling any request for access to PHI that Business Associate directly receives from an Individual.
Anti-Money Laundering and Red Flag Identity Theft Prevention Programs The Trust acknowledges that it has had an opportunity to review, consider and comment upon the written procedures provided by USBFS describing various tools used by USBFS which are designed to promote the detection and reporting of potential money laundering activity and identity theft by monitoring certain aspects of shareholder activity as well as written procedures for verifying a customer’s identity (collectively, the “Procedures”). Further, the Trust and USBFS have each determined that the Procedures, as part of the Trust’s overall Anti-Money Laundering Program and Red Flag Identity Theft Prevention Program, are reasonably designed to: (i) prevent each Fund from being used for money laundering or the financing of terrorist activities; (ii) prevent identity theft; and (iii) achieve compliance with the applicable provisions of the Bank Secrecy Act, Fair and Accurate Credit Transactions Act of 2003 and the USA Patriot Act of 2001 and the implementing regulations thereunder. Based on this determination, the Trust hereby instructs and directs USBFS to implement the Procedures on the Trust’s behalf, as such may be amended or revised from time to time. It is contemplated that these Procedures will be amended from time to time by the parties as additional regulations are adopted and/or regulatory guidance is provided relating to the Trust’s anti-money laundering and identity theft responsibilities. USBFS agrees to provide to the Trust: (a) Prompt written notification of any transaction or combination of transactions that USBFS believes, based on the Procedures, evidence money laundering or identity theft activities in connection with the Trust or any Fund shareholder; (b) Prompt written notification of any customer(s) that USBFS reasonably believes, based upon the Procedures, to be engaged in money laundering or identity theft activities, provided that the Trust agrees not to communicate this information to the customer; (c) Any reports received by USBFS from any government agency or applicable industry self-regulatory organization pertaining to USBFS’ Anti-Money Laundering Program or the Red Flag Identity Theft Prevention Program on behalf of the Trust; (d) Prompt written notification of any action taken in response to anti-money laundering violations or identity theft activity as described in (a), (b) or (c) immediately above; and (e) Certified annual and quarterly reports of its monitoring and customer identification activities pursuant to the Procedures on behalf of the Trust. The Trust hereby directs, and USBFS acknowledges, that USBFS shall (i) permit federal regulators access to such information and records maintained by USBFS and relating to USBFS’ implementation of the Procedures, on behalf of the Trust, as they may request, and (ii) permit such federal regulators to inspect USBFS’ implementation of the Procedures on behalf of the Trust.
Access to Personnel Files All employees shall be allowed access to their personnel files during normal working hours for inspection and/or copies of documents which will be provided by the Employer. Such inspection shall be made subject to prior arrangement with the Employer.

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